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Onsite Support Technician
il y a 2 semaines
Il offre un support à ses client et agit comme interface entre IT et les utilisateurs finaux.
**Mission**:
Afin de servir au mieux les clients finaux, 2 nouvelles fonctions de **Onsite Support Technician **sont créées avec les responsabilités suivantes:
- Assister le client par un support de niveau 1 et 2
- Fournir un support pour les systèmes informatiques en cas d'incident (hardware et software)
- Fournir une assistance pour les appareils mobiles
- Préparer et installer les postes de travail et les softwares nécessaires
- Réaliser des interventions de maintenance
- Prendre en charge les systèmes d'imprimantes en réseaux locaux
**Profil**:
- Bilingue FR/EN
- Expérience de support IT dans une grande entreprise
- Bonne connaissance technique de l'environnement Workplace et des services aux utilisateurs finaux
- Environnement MS Windows, Office 365, services mobiles, services de messagerie, outils de collaboration, MS TEAMS,
- Connaissance de l'environnement Apple
- Expertise en dépannage pour gérer les soucis liés aux postes de travail
- Expérience de suivi via ticketing
Type d'emploi : Temps plein, CDI
Programmation:
- Travail de jour
Lieu du poste : En présentiel
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