Junior Software Support Agent

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique EMVO (European Medicines Verification Organisation) Temps plein

You might need time and funding to make it happen, apply now to our Support Desk department EMVO is a rapidly growing non-profit organisation with a strong emphasis on leveraging IT solutions to protect the EU's healthcare and pharmaceutical supply chain.

We are responsible for the European Medicines Verification System (EMVS), a European-wide system created to prevent falsified medicines from entering the legal supply chain.

Alongside our founding stakeholders, we work with the European Commission, 30 National Medicines Verification Organisations (NMVOs), and over 2000+ pharmaceutical companies are currently connected to our system.

Acting as the Single Point of Contact for operational issues and incoming calls requiring escalation beyond the Service Desk team's capacity
Monitoring Service Desk dashboards to ensure timely incident resolution according to business priorities and suggesting improvements or escalating when necessary
Preparing and implementing agreements with stakeholders such as Terms of Collaboration, Security plan, SLA, Service desk requirements etc.
Bachelor's or master's degree diploma in a related field is a plus
Proficiency in Microsoft Office Suite and familiarity with customer service software
Aanbod Groepsverzekering Maaltijdcheques Tussenkomst openbaar vervoer Opleiding
~ As our Support Desk you will join a stable, multicultural, highly motivated team of 13, working in an industry that is vital for today's evolving society.
~ 1 year contract with competitive salary and benefits package including meal vouchers, eco vouchers, group insurance, health insurance, public transport subscription.
~ Full-Time job (40h/week), Monday to Friday, office hours
~ Opportunity to work remotely
~
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