Incident & Change Manager

Als Incident & Change Manager zorg je ervoor dat de ITIL-processen voor het beheer van Managed Services efficiënt verlopen. Je coördineert incidenten en changes, leidt de operationele crisiscel, en rapporteert aan het management.Wat wordt er van jou verwacht?Verspreiden van procesgegevens naar de ICT-teams en bewaken van naleving Volgen van serviceniveaus...

Problem and Change AnalystThe Problem & Change Analyst (PCA) will work in the service domain: Message Exchange (MEX). The functional domains are Structure, Rectification, Measure and Cross. Everything related to transaction processing CMS. Excluded are batch processing and BI-reporting.The activities will focus on problem and change analysis:The main...

MissionAu sein du Centre de Compétence Osiris (CDCO), l'Incident Manager initie, participe, assure le suivi et organise le reporting sur les tâches suivantes:- Caractériser et assigner les requêtes et incidents transmis par les Service Desks de 1ère ligne. Les différents membres du CDCO procèdent alors aux analyses permettant de résoudre les...

FunctieAs a Major Incident Manager, you will ensure that the process for managing incidents run effectively and efficiently. You manage the main incidents, organize the operational crisis cell and report to management.Specifically, you distribute the data related to the process to the various ICT teams involved. You ensure that this process is followed, you...

Sopra Steria Group, a major player in consulting, technology services and software publishing in Europe, assists its clients in the successful transformation of their business and information systems. By combining value and innovation in the solutions proposed, and delivering utmost quality and performance in the services provided, Sopra Steria Group...

AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons journaux par jour. AMP n'est pas seulement le leader du marché de la distribution de la presse, mais aussi l'un des...

Oliver James is partnering with a leading company in the banking sector seeking an experienced Major Incident Manager to join their team.We are seeking an experienced Major Incident Manager Consultant to join our client's team. In this role, you will be responsible for ensuring that the process for managing incidents run effectively and efficiently. You...

Oliver James is looking for an experienced Major Incident Manager Consultant who will ensure that the process for managing incidents run effectively and efficiently. You manage the main incidents, organize the operational crisis cell and report to management.The position is open for freelance or permanent.What will you bring ? Knowledge of ITIL and/or an...

Chez Smals, plus de 2000 professionnels façonnent, chaque jour, l'avenir en s'investissant dans « l'ICT for Society ». Ces systèmes ICT de pointe permettent à nos clients de garantir des services encore plus performants dans des domaines tels que le travail, la famille et la santé. À terme, eHealth, une plateforme d'échange sécurisée dédiée aux...

Interested in a new challenge as a freelancer? Extensive background in incident management? Maybe also a first experience within banking?Look no further and check out our opening as Incident Manageryour jobThe Incident Manager is responsible for the smooth functioning of the incident process, taking on escalated and exceptional infrastructure-related...

Interested in a new challenge as a freelancer? Extensive background in incident management? Maybe also a first experience within banking?Look no further and check out our opening as Incident Manageryour jobThe Incident Manager is responsible for the smooth functioning of the incident process, taking on escalated and exceptional infrastructure-related...

Chez Smals, plus de 2000 professionnels façonnent, chaque jour, l'avenir en s'investissant dans « l'ICT for Society ». Ces systèmes ICT de pointe permettent à nos clients de garantir des services encore plus performants dans des domaines tels que le travail, la famille et la santé. À terme, eHealth, une plateforme d'échange sécurisée dédiée aux...

Major Incident ManagerWithin Proximus SpearIT, there is a specialized IT staffing department that helps customers organize their IT smarter for higher performance in their business. We do this by providing talent and solutions for their digitalization. We strive for a long-term cooperation with both our clients and our employees.Our approach? Better matching...

Job Description The IT Incident Manager is responsible for the smooth functioning of the incident process, takes on escalated and exceptional infrastructure-related incidents, managing the reporting of these incidents and proposes structural improvements, when necessary. The objective of the incident process is to ensure resolution of the IT incident...

As a Major Incident Manager, you will ensure that the process for managing incidents run effectively and efficiently. You manage the main incidents, organize the operational crisis cell and report to management.Specifically, you distribute the data related to the process to the various ICT teams involved. You ensure that this process is followed, you monitor...

TalenCia Consulting is currently looking for a Senior Incident Manager for one of our clients.Duration: (Long term contract)Location: BrusselsStart date: AsapDescription:As Senior Incident Manager, you will have different tasks:Validate and scale the incident level.Standardize the criteria characterizing incidents and propose a global governance of...

**De functie**:Het takenpakket van de Change & Release manager is als volgt samengesteld:- Implementeert, beoordeelt en doet een update (indien nodig) van het Change Management Proces volgens de ITIL-methodologie- Kent prioriteiten toe aan de geplande changes binnen zijn werkdomein en bepaalt die in samenspraak met de Service Manager- Houdt de change &...

**Votre environnement**:La STIB, c'est plus de collaborateurs et collaboratrices engagés parmi plus de 300 métiers différents Saviez-vous que nous faisons partie des rares entreprises de transport publique au monde s'occupant tant de la conceptualisation et la construction que de la planification et l'exploitation de son réseau ?C'est ce qui explique que...

AMP?AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons magazines et journaux par jour. Aujourd'hui, nous renforçons encore notre position en développant la distribution...

AZ-PC est une société de services informatiques forte d'une expérience de plus de dix ans dans le domaine de l'installation, de l'assistance et de la maintenance de réseaux et de parcs informatiques.Actuellement, nous avons plus d'une trentaine de consultants travaillant principalement dans la région Wallonne ainsi que dans la région de Bruxelles...