Service Delivery Manager

il y a 2 semaines


Ixelles, Région de Bruxelles, Belgique AmaniConsulting Temps plein

Nature of the tasks

  • Deliver Program / Project into Production
  • Manage component and Stack delivery to operational teams.
  • Manage requests from operational teams to program / project / technical experts.
  • Followup of service quality by the project team.
  • Management of incidents related to 3rd level of support; organisation of the reporting.
  • Conception and organisation of user documentation for information systems.
  • Conception and management of technical documentation and training for the operation.
  • Support the Test Manager with critical success factors identification.
  • Interact with project teams in the framework of the operational activities.
  • Synchronises with Quality Assurance Officers.

Additional needed qualification, knowledge and skills

  • Minimum 5 years of experience as a Service Delivery manager in large and complex projects providing solution design services in line with organizational objectives and business requirements.
  • ITIL v3 Service Operation certification.
  • Very good writing, including technical writing skills.
  • Ability to actively participate in meetings, good communication skills.
  • Good reporting methods.
  • Capability of working in an international/multicultural environment, rapid selfstarting capability and experience in working in a team, understanding the needs, objectives and constraints of those in other disciplines and functions.

Job Type:
Contract

Contract length: 12 months

Salary:
€ €700.00 per day

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in 1050 Brussels
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