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Service Delivery Manager
il y a 2 semaines
Nature of the tasks
- Deliver Program / Project into Production
- Manage component and Stack delivery to operational teams.
- Manage requests from operational teams to program / project / technical experts.
- Followup of service quality by the project team.
- Management of incidents related to 3rd level of support; organisation of the reporting.
- Conception and organisation of user documentation for information systems.
- Conception and management of technical documentation and training for the operation.
- Support the Test Manager with critical success factors identification.
- Interact with project teams in the framework of the operational activities.
- Synchronises with Quality Assurance Officers.
Additional needed qualification, knowledge and skills
- Minimum 5 years of experience as a Service Delivery manager in large and complex projects providing solution design services in line with organizational objectives and business requirements.
- ITIL v3 Service Operation certification.
- Very good writing, including technical writing skills.
- Ability to actively participate in meetings, good communication skills.
- Good reporting methods.
- Capability of working in an international/multicultural environment, rapid selfstarting capability and experience in working in a team, understanding the needs, objectives and constraints of those in other disciplines and functions.
Job Type:
Contract
Contract length: 12 months
Salary:
€ €700.00 per day
Schedule:
- Monday to Friday
Work Location:
Hybrid remote in 1050 Brussels
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