Customer Success
il y a 2 semaines
Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.
Functieomschrijving- Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.
- Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.
- Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.
- Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.
- Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.
- Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.
- Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.
The ideal candidate should have:
- Detail-oriented, friendly, and helpful
- Strong communication skills in Dutch and French (both written and spoken)
- Effective multitasking and problem-solving
- Proactive issue resolution and problem-solving
- Prioritises accuracy over speed
Beneficial advantages:
- Proficiency in Microsoft Office, SAP is a plus
- Experience in the medical industry or strong interest in the sector
- Experience in an international company
Aanbod Van € 3.000 tot € 4.000 per maand Maaltijdcheques
- An attractive salary
- Access to ongoing training programs, workshops, and opportunities for skill development to foster career growth within the organisation
- Flexible work arrangements
- Company perks and incentives (employee discounts, wellness programs,...)
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