Customer Success

il y a 4 semaines


WoluweSaintPierre, Belgique Page Personnel Temps plein

Our client is one of the world's largest companies specialising in the manufacture and distribution of medical devices.

Functieomschrijving
  • Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.
  • Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.
  • Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.
  • Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.
  • Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.
  • Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.
  • Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.
Profiel

The ideal candidate should have:

  • Detail-oriented, friendly, and helpful
  • Strong communication skills in Dutch and French (both written and spoken)
  • Effective multitasking and problem-solving
  • Proactive issue resolution and problem-solving
  • Prioritises accuracy over speed

Beneficial advantages:

  • Proficiency in Microsoft Office, SAP is a plus
  • Experience in the medical industry or strong interest in the sector
  • Experience in an international company

Aanbod Van € 3.000 tot € 4.000 per maand Maaltijdcheques
  • An attractive salary
  • Access to ongoing training programs, workshops, and opportunities for skill development to foster career growth within the organisation
  • Flexible work arrangements
  • Company perks and incentives (employee discounts, wellness programs,...)



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