Head of Operations
il y a 6 jours
About Us
Inoopa is a Belgian tech company based in Brussels (Ixelles) focused on unlocking the power of data for businesses. Our mission revolves around B2B lead generation, data enrichment, and cutting-edge R&D for enterprise and corporate clients. We’ve already built a comprehensive database of companies in Belgium and the Netherlands, and now we’re expanding into new countries.
Why Inoopa?
At Inoopa, we combine innovation, flexibility, and the opportunity to work with advanced technologies. We offer the perfect environment for data engineers who are passionate about solving complex problems, and who thrive in a collaborative yet independent setting.
- No legacy code headaches Our codebase is modern, fully documented, and well-structured. We prioritize clean, maintainable, and efficient code—so you’ll spend your time building, not firefighting.
Key Responsibilities:
Internal Process Structuring:
- Establish and optimize processes to ensure seamless data delivery.
- Develop and monitor operational KPIs to assess performance and adherence to client commitments.
- Coordinate with teams to manage priorities and meet deadlines.
- Conduct benchmarking on data quality compared to market standards.
Administrative and Financial Management:
- Oversee budgets, monitor cash flow, and prepare financial forecasts.
- Provide administrative support, including managing invoicing and contracts.
Customer Success and Satisfaction:
- Maintain regular follow-ups with clients to ensure satisfaction.
- Proactively address feedback and potential issues with a solution-oriented approach.
- Identify cross-sell and up-sell opportunities in collaboration with the CEO on commercial aspects.
Ideal Candidate Profile:
- Experience in similar roles within a startup or SME, preferably in B2B services or data management.
- Proficiency with data tools and data visualization.
- Degree in Business Management, Finance, or equivalent.
- Excellent communication skills to liaise between internal teams and clients.
- Trilingual proficiency in Dutch, French, and English.
Mindset:
- Entrepreneurial spirit with adaptability to a startup environment.
- Ability to wear multiple hats with a problem-solving orientation.
Main Tasks:
- Assess internal data against competitors.
- Automate and optimize administrative and operational processes to save time and reduce errors.
- Manage post-sale client relationships to ensure deliverables align with expectations.
- Serve as the interface between the CEO (focused on business development) and the operational team.
Background:
- Experienced Office Manager, Operations Manager, or Data Analyst with a strong inclination for client follow-up and financial management in a data-driven environment.
- Freedom & autonomy: No micromanagement. You’ll have the space to work your way and make a direct impact.
- Creativity encouraged: We value your ideas on improving our tech stack, introducing new tools, or launching innovative services.
- Work-life balance: Remote work available
- State-of-the-art technologies: You’ll be at the forefront of innovation, working with advanced tech in a growing industry.
- Small, close-knit team: Be part of a human-sized company where your contributions are recognized and valued.
- Rapid advancement opportunities
If you're ready to make a difference in a dynamic, evolving company, and you’re passionate about data engineering, we want to hear from you. Let’s shape the future of data together
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