Head of Customer Success and Data Quality Management
il y a 3 jours
About Us
Inoopa is a Belgian tech company based in Brussels (Ixelles) focused on unlocking the power of data for businesses. Our mission revolves around B2B lead generation, data enrichment, and cutting-edge R&D for enterprise and corporate clients. We’ve already built a comprehensive database of companies in Belgium and the Netherlands, and now we’re expanding into new countries.
Why Inoopa?
At Inoopa, we combine innovation, flexibility, and the opportunity to work with advanced technologies. We offer the perfect environment for data engineers who are passionate about solving complex problems, and who thrive in a collaborative yet independent setting.
- No legacy code headaches Our codebase is modern, fully documented, and well-structured. We prioritize clean, maintainable, and efficient code—so you’ll spend your time building, not firefighting.
Key Responsibilities:
Customer Success and Satisfaction
- Develop and execute a customer success strategy to maximize client satisfaction and retention.
- Maintain regular follow-ups with clients to understand their needs and ensure the timely delivery of data solutions.
- Actively gather client feedback and address concerns with a proactive, solution-driven mindset.
- Identify cross-sell and up-sell opportunities in collaboration with the CEO to support business growth.
- Serve as the primary point of contact for client escalations, ensuring quick and effective resolutions.
Data Quality Management
- Conduct benchmarking to assess and enhance the quality of Inoopa’s data offerings compared to industry standards.
- Collaborate with internal teams to identify and resolve data inconsistencies or errors.
- Define and monitor data-related KPIs to ensure the delivery of high-quality, reliable
- insights to clients.
- Drive initiatives to automate and optimize data processing workflows for improved efficiency.Operational and Process Optimization
- Establish and refine processes to streamline client onboarding, service delivery, and issue resolution.
- Coordinate with internal teams to align priorities, meet deadlines, and exceed client expectations.
- Implement tools and systems to monitor and report on operational performance.
- Ensure that all operational processes align with the company’s strategic goals.
Ideal Candidate Profile:
- Experience: Proven experience in customer success, data quality management, or operations roles in a startup or SME environment, preferably in B2B services or data management.
- Skills: Proficient in data tools, visualization platforms, and CRM systems. Strong organizational, analytical, and problem-solving skills.
- Education: Degree in Business Management, Finance, Data Science, or equivalent.
- Languages: Trilingual proficiency in Dutch, French, and English is required.
- Mindset: Entrepreneurial spirit, adaptable to a fast-paced startup environment, with a hands-on approach and a passion for delivering client value.
Mindset:
- Entrepreneurial spirit with adaptability to a startup environment.
- Ability to wear multiple hats with a problem-solving orientation.
Main Tasks:
- Manage and maintain strong post-sale client relationships, ensuring alignment with deliverables.
- Optimize and automate operational processes to improve efficiency and accuracy.
- Assess internal data quality and implement strategies to ensure competitive excellence.
- Act as a bridge between the CEO (focused on business development) and operational teams to ensure smooth communication and execution.
Background:
- Experienced Customer Succes Manager or Data Analyst with a strong inclination for client follow-up in a data-driven environment.
- Freedom & autonomy: No micromanagement. You’ll have the space to work your way and make a direct impact.
- Creativity encouraged: We value your ideas on improving our tech stack, introducing new tools, or launching innovative services.
- Work-life balance: Remote work available
- State-of-the-art technologies: You’ll be at the forefront of innovation, working with advanced tech in a growing industry.
- Small, close-knit team: Be part of a human-sized company where your contributions are recognized and valued.
- Rapid advancement opportunities
If you're ready to make a difference in a dynamic, evolving company, and you’re passionate about data engineering, we want to hear from you. Let’s shape the future of data together
-
Digital Customer Success Manager
il y a 2 semaines
Bruxelles Ixelles, Belgique Nodalview Temps pleinDo you feel like **conquering the real estate world **together with us, one customer at a time ? Do you get a kick out of **helping others** and **making every customer contact a fun and pleasant experience** for both the customer, and yourself ? Then we want you to join our team ! - About Nodalview_ **Nodalview** is a powerful **sales and marketing...
-
Head of Services
il y a 1 semaine
Bruxelles Ixelles, Belgique AppTweak Temps pleinWe are looking for a passionate and experienced **Head of Services **to join our second-stage rocket ship! As an ASO pioneer, AppTweak is in a unique position to combine data, technology, and years of expertise to answer any app growth challenges. In addition to our intuitive and powerful SaaS, AppTweak provides managed services to its Enterprise customers...
-
Customer Success Product Specialist
il y a 2 semaines
Bruxelles Ixelles, Belgique Nodalview Temps plein_About Nodalview_ **Nodalview** is a powerful **sales and marketing platform** built for the **real estate** industry. By leveraging** high quality visual assets **and immersive content, real estate agents can build **winning sales strategies** to** better attract,** **engage and qualify potential customers** while delivering a **modern online buying...
-
Head of Operations
il y a 2 jours
Ixelles, Brussels, Belgique Inoopa Temps pleinAbout UsInoopa is a Belgian tech company based in Brussels (Ixelles) focused on unlocking the power of data for businesses. Our mission revolves around B2B lead generation, data enrichment, and cutting-edge R&D for enterprise and corporate clients. We’ve already built a comprehensive database of companies in Belgium and the Netherlands, and now we’re...
-
Customer Success Manager
Il y a 7 mois
Bruxelles Ixelles, Belgique Enaos Temps pleinEnaos, a pioneering company in the funeral sector specializing in the development of digital services and products, is actively seeking a dynamic and passionate Customer Success Manager to join our team. You will play a crucial role in our expansion by establishing strong relationships with our sales managers and B2B clients in Belgium and...
-
People, Culture
Il y a 7 mois
Bruxelles Ixelles, Belgique Marriott International, Inc Temps plein**Job Number** 24086166 **Job Category** Human Resources **Location** Renaissance Brussels Hotel, Rue du Parnasse 19, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management JOB SUMMARY People, Culture & Quality Manager is executing strategies that serve to attract, retain,...
-
Data Scientist
il y a 4 jours
Bruxelles Ixelles, Belgique AppTweak Temps pleinWe are looking for a passionate **Data Scientis**t, with or without experience, to join our second-stage rocket ship! As a data scientist, you are at the origin of our next product features. You’ll join a team of data scientists who work hand-in-hand with the Product team, developers, and ASO Experts to build machine learning and statistical algorithms...
-
Customer Service Administrator
il y a 2 semaines
Ixelles, Brussels, Belgique Client of Manpower Temps pleinWould you like to join a dynamic, international company? Do you enjoy customer contact? Then look no further! Our client, a Florida-based company specializing in digital imaging, is looking for a Customer Service Administrator for its Belgian branch. Job description As Customer Service Administrator, you: Ensure quality customer service and...
-
Customer Service Expert
il y a 1 semaine
Bruxelles Ixelles, Belgique Nodalview Temps pleinDo you feel like **conquering the real estate world **together with us, one customer at a time ? Do you get a kick out of **helping others** and **making every customer contact a fun and pleasant experience** for both the customer, and yourself ? Then we want you to join our team ! - About Nodalview_ **Nodalview** is a powerful **sales and marketing...
-
Head of Communications
il y a 1 jour
Bruxelles Ixelles, Belgique Care4You Temps pleinOur client is a high profile, human-sized organisation (+/- 10 staff) providing expert advice and consulting for companies operating on the EU market. Their members include influential Academics and universities, regulation authorities and private companies. Their offices are located in Ixelles/Elsene and are therefore accessible by public transport. They...
-
Customer Service Expert
il y a 2 jours
Bruxelles Ixelles, Belgique Nodalview Temps pleinDo you feel like conquering the real estate world together with us, one customer at a time ? Do you get a kick out of helping others and making every customer contact a fun and pleasant experience for both the customer, and yourself ? Then we want you to join our team ! Nodalview is a powerful sales and marketing platform built for the real estate...
-
Legal Insurance Advisor
il y a 9 heures
Bruxelles Ixelles, Belgique Axis Temps pleinIn order to continue their mission to protect citizens, and to improve the service that our client offers to their own customers, they are looking for a Quality Advisor (M/F/x). This function is part of the Legal & Compliance department and reports directly to the Head of Legal & Compliance. The Legal & Compliance department is headed by the CEO and consists...
-
Client Success Manager
il y a 6 jours
Bruxelles Ixelles, Belgique Novable Temps pleinNOVABLE VISION: ENABLE INNOVATION THROUGH STARTUP RELATIONS Novable is a tech startup active in the corporate innovation space, providing a startup scouting solution made of advanced technology software and dedicated analyst reviews. In particular, Novable develops an advanced AI-based technology to scout and match startups. Startups have the innovation...
-
Deputy Store Manager
il y a 4 semaines
Bruxelles Ixelles, Belgique Longchamp Temps plein**Join Our Team as a Deputy Store Manager in the heart of Brussels!** Are you a driven and dynamic individual seeking a leadership role? Longchamp is looking for a dedicated Deputy Store Manager to lead our Landmark Boutique. This position is offered as a **replacement contract**with a minimum duration of 3 months. **LA MAISON LONGCHAMP** Based in Paris,...
-
Sales & Administration Assistant
Il y a 2 mois
Ixelles, Belgique Inoopa Temps pleinInoopa is a Belgian tech company based in Brussels (Ixelles) focused on unlocking the power of data for businesses. Our mission revolves around B2B lead generation, data enrichment, and cutting-edge R&D for enterprise and corporate clients. We’ve already built a comprehensive database of companies in Belgium and the Netherlands, and now we’re expanding...
-
Customer Service Expert
Il y a 6 mois
Bruxelles Ixelles, Belgique Nodalview Temps pleinDo you feel like **conquering the real estate world** together with us, one customer at a time? Do you get a kick out of **helping others** and **making every customer contact a fun and pleasant experience** for both the customer and yourself ? Then we want you to join our team! - About Nodalview_ **Nodalview** is a powerful **sales and marketing...
-
Product Manager
Il y a 7 mois
Bruxelles Ixelles, Belgique Nodalview Temps plein**Nodalview** is a powerful **sales and marketing platform** built for the **real estate** industry. By leveraging** high quality visual assets **and immersive content, real estate agents can build **winning sales strategies** to** better attract**,** **engage and qualify potential customers** while delivering a **modern online buying experience**. With...
-
Cluster Director of Revenue Management
Il y a 2 mois
Bruxelles Ixelles, Belgique Marriott International, Inc Temps plein**Additional Information** **Job Number**24187180 **Job Category**Revenue Management **Location**Renaissance Brussels Hotel, Rue du Parnasse 19, Brussels, Brussel, Belgium, 1050 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The Director of Market Strategy function has overall responsibility for maximizing revenue...
-
Junior Data Quality Officer
Il y a 2 mois
Ixelles, Belgique SMT Africa Temps pleinSMT Africa is officieel distributeur van de Volvo Groep (Volvo Construction, Equipement, Volvo Trucks, Volvo Bus & Volvo Penta) en biedt een breed assortiment producten aan in meer dan twintig landen in Noord-, West- en Centraal-Afrika. Wij exploiteren een uitstekend eigen verkoop- en servicenetwerk met operationele souplesse en ondernemingsgeest. Ons team...
-
Head of Compliance
Il y a 7 mois
Bruxelles Ixelles, Belgique Wise Temps plein**Company Description** Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money. As...
