Customer Success Product Specialist
il y a 3 jours
_About Nodalview_
**Nodalview** is a powerful **sales and marketing platform** built for the **real estate** industry. By leveraging** high quality visual assets **and immersive content, real estate agents can build **winning sales strategies** to** better attract,** **engage and qualify potential customers** while delivering a **modern online buying experience**. With Nodalview, agents can** grow their online presence**, close deals faster thanks to tangible data insights and match the right buyers with the right home.
At Nodalview, we believe in the **modernisation of the real estate** industry through **cutting edge technology** and a **customer-centric experience **that helps agents **sell faster **and in a **more effective way** while keeping a **strong human-first approach.**
Nodalview supports over **10.000 real estate agents** in **30 different countries** with an international footprint counting **80+ employees from 10 different nationalities**. Nodalview is backed by **premium investors **from Ghent, London and Madrid.
- About the position_
As the product specialist within the **Customer Success** department you are the most knowledgeable CS agent and a force multiplier for the Customer Success team and the Product and Engineering teams with the goal of maximising the product experience for our users.
You will
- **Build a great relationship** with the Product and Engineering team and use your **customer and product knowledge** to help the team around you
- Investigate difficult product questions, **train** the Customer Success team on new big ticket features and increase their autonomy
- **
Own the bug and feature request workflow**, build a feedback loop, and follow up with all stakeholders about their priority and progress in the pipeline
- Help the product and engineering teams prioritise work by collecting data and coordinating projects that will improve the customer product experience
- Be the Customer Success **point of contact** for all activities and knowledge related to the Beta program, and connected customers
- Own incident communications; in the event that an outage or very impactful bug would occur, you are responsible for keeping customers and teams informed
- Spend structural time in the trenches responding to support requests and questions to stay in touch with the customer base
**Who are we looking for ? **To truly be successful at this job you'll need:
- A **passion for customer success, products**, **user and customer experience **and a drive to continuously improve them
- Motivated to raise the level of **product knowledge** across the company through **collaboration, training, and sharing information**
- Excellent **project management** and **internal communication skills** to get others on board without a hierarchical structure
- The ability to zoom out to the entire product experience and to zoom in to individual touchpoints and work on details
- A **critical mind**, **data analysis **and **research skills** to understand what to work on and whether your work had an impact
- Great professional communications skills. **English is required**, as this is the spoken language internally at Nodalview, **French is a plus**
- **
Tech savviness** and a basic understanding of how code works, to dig deep into bugs and effectively communicate with Nodalview’s technical minds
- Product specialists can come out of different backgrounds, but **at least 2 years of experience with either customer success, tooling, product or user experience** will be needed to make the transition
**What we offer**
- Not just a great job in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent **accelerator of your professional growth**. Hang on; the coming years will be a bit of a rollercoaster ride, but it‘ll be the ride of your life
- An environment with **highly skilled technical staff** in different domains: mobile, web, image processing, computer vision, data management,...
- A strong **salary** package, above market with several significant fiscal optimisations.
- A nifty budget for **configuring your own gear setup** (laptop, smartphone, earphones,).
- **A balance** between life & work: we believe someone gives his best at work only when his/her private life time is respected.
- A great bunch of open-minded **colleagues**
Want to know if you’d feel at home at Nodalview ? Check out **our values**:
- **Be passionate - **We love what we do
- **Keep it simple - **We focus on the essence and continuously improve
- **Go for excellence - **We set the bar high and aim to be industry leaders
- **Deliver awesomeness - **Putting a smile on our customers' faces is what keeps us going
- **Win together - **We trust each other, care for each other and we work together, always
**Have a question ?
-
Customer Success Manager
Il y a 6 mois
Bruxelles Ixelles, Belgique Enaos Temps pleinEnaos, a pioneering company in the funeral sector specializing in the development of digital services and products, is actively seeking a dynamic and passionate Customer Success Manager to join our team. You will play a crucial role in our expansion by establishing strong relationships with our sales managers and B2B clients in Belgium and...
-
Digital Customer Success Manager
il y a 5 jours
Bruxelles Ixelles, Belgique Nodalview Temps pleinDo you feel like **conquering the real estate world **together with us, one customer at a time ? Do you get a kick out of **helping others** and **making every customer contact a fun and pleasant experience** for both the customer, and yourself ? Then we want you to join our team ! - About Nodalview_ **Nodalview** is a powerful **sales and marketing...
-
Product Manager
Il y a 7 mois
Bruxelles Ixelles, Belgique Nodalview Temps plein**Nodalview** is a powerful **sales and marketing platform** built for the **real estate** industry. By leveraging** high quality visual assets **and immersive content, real estate agents can build **winning sales strategies** to** better attract**,** **engage and qualify potential customers** while delivering a **modern online buying experience**. With...
-
Customer Success Manager French/german/english
il y a 3 semaines
Bruxelles Saint-Gilles, Belgique Railnova Temps plein**About the Role**: We are looking for a dedicated **Customer Success Manager (CSM)** to help ensure our customers achieve their desired outcomes using our cutting-edge Railgenius and Railfleet software, and Railster IoT hardware. The CSM plays a key role in managing customer interactions, delivering exceptional service, and acting as a bridge between our...
-
Rise with SAP Enterprise Customer Success Partner
il y a 6 jours
Bruxelles Watermael-Boitsfort, Belgique SAP Temps plein**What we offer** To support our customers through their RISE with SAP journey we are setting up a team of RISE with SAP Adoption Engagement Leaders who will work with Internal SAP teams, customers and partners to assist in developing the defined RISE with SAP customer journeys, and support the creation of smooth adoption plans. What you will do: You will...
-
Rise with SAP Enterprise Customer Success Partner
il y a 2 jours
Bruxelles Watermael-Boitsfort, Belgique SAP Temps plein**What we offer** To support our customers through their RISE with SAP journey we are setting up a team of RISE with SAP Adoption Engagement Leaders who will work with Internal SAP teams, customers and partners to assist in developing the defined RISE with SAP customer journeys, and support the creation of smooth adoption plans. What you will do: You will...
-
Physical Product Specialist
Il y a 7 mois
Bruxelles Ixelles, Belgique Cohabs Temps plein**Who are we ?** Cohabs is an international coliving operator and investor based in Brussels, Belgium with offices in Paris, New York, Madrid, and Luxembourg. The company specializes in designing the best coliving experience, providing modern furnished homes with private bedrooms and shared living spaces. Cohabs opened their first house in Brussels with 15...
-
Technical Product Specialist
Il y a 7 mois
Bruxelles Etterbeek, Belgique Transoft Solutions Temps plein**About the Opportunity**: We currently have an exciting opportunity for an Technical Product Specialist based in Brussels, Belgium, Sweden. If you are excited about this opportunity and have the skills, experience and values that align to what we are looking for, we want to speak with you! - NOTE: This is a hybrid role where you will be expected to work a...
-
Customer Service Expert
Il y a 6 mois
Bruxelles Ixelles, Belgique Nodalview Temps pleinDo you feel like **conquering the real estate world** together with us, one customer at a time? Do you get a kick out of **helping others** and **making every customer contact a fun and pleasant experience** for both the customer and yourself ? Then we want you to join our team! - About Nodalview_ **Nodalview** is a powerful **sales and marketing...
-
Customer Service Expert
il y a 2 jours
Bruxelles Ixelles, Belgique Nodalview Temps pleinDo you feel like **conquering the real estate world **together with us, one customer at a time ? Do you get a kick out of **helping others** and **making every customer contact a fun and pleasant experience** for both the customer, and yourself ? Then we want you to join our team ! - About Nodalview_ **Nodalview** is a powerful **sales and marketing...
-
Product Specialist
Il y a 7 mois
Bruxelles Etterbeek, Belgique Transoft Solutions Temps pleinDo you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. With over 30 years of experience and...
-
technical product specialist
il y a 2 semaines
Ixelles, Brussels, Belgique SMT Africa Temps pleinDistributeur officiel du groupe Volvo (Volvo Construction, Equipement, Volvo Trucks, Volvo Bus & Volvo Penta), SMT Africa propose une large gamme de produits dans plus de vingt pays d'Afrique du Nord, de l'Ouest et Centrale. Nous optimisons réseau de vente et de service en propre, avec une agilité opérationnelle et un esprit d'entreprise. Notre équipe...
-
Product Owner
Il y a 6 mois
Bruxelles Anderlecht, Belgique Speos Temps plein**Mission** We are looking for a Product Owner to join our IT Product team. We need someone who can take charge, captivate stakeholders, and take the lead on the development of our products. As the Product Mastermind, you will be the link between business and IT, driving the IT team towards our shared goal of delivering world-class outbound communication...
-
SAP Customer Engagement Lead
il y a 3 jours
Bruxelles Watermael-Boitsfort, Belgique SAP Temps plein**We help the world run better** **SAP PREMIUM ENGAGEMENT** SAP Premium Engagement is a service that offers customers the highest level of engagement available within SAP: accompanying digital transformations, safeguarding implementation projects, creating best-run operations as well as initiating innovations with our largest customers. Premium Engagements...
-
Product Specialist
Il y a 7 mois
Bruxelles Etterbeek, Belgique Transoft Solutions Temps pleinDo you want to make a difference within the global transportation planning and design community? With offices around the world, Transoft Solutions is an international leader in the development of innovative and highly specialized software for aviation, civil infrastructure, transportation and operational professionals. With over 30 years of experience and...
-
Technical Product Specialist
il y a 2 semaines
Ixelles, Brussels, Belgique SMT Africa Temps pleinDistributeur officiel du groupe Volvo (Volvo Construction, Equipement, Volvo Trucks, Volvo Bus & Volvo Penta), SMT Africa propose une large gamme de produits dans plus de vingt pays d'Afrique du Nord, de l'Ouest et Centrale. Nous optimisons réseau de vente et de service en propre, avec une agilité opérationnelle et un esprit d'entreprise. Notre équipe...
-
Customer Service Administrator
il y a 4 jours
Ixelles, Brussels, Belgique Client of Manpower Temps pleinWould you like to join a dynamic, international company? Do you enjoy customer contact? Then look no further! Our client, a Florida-based company specializing in digital imaging, is looking for a Customer Service Administrator for its Belgian branch. Job description As Customer Service Administrator, you: Ensure quality customer service and...
-
Senior Product Compliance Manager
il y a 3 semaines
Bruxelles Ixelles, Belgique Wise Temps plein**Your mission**: - Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the World’s first platform to offer true international multi-currency accounts. Your mission is to enable our EU product teams to launch new products and manage our risk profile...
-
Presales Senior Specialist
il y a 3 jours
Bruxelles Watermael-Boitsfort, Belgique SAP Temps plein**We help the world run better** **ROLE DESCRIPTION** The Presales Senior Specialist possesses advanced/expert level knowledge of SAP and partner software solutions and participates in sales cycles as a member of the virtual account team in support of the sales account strategy. A Presales Senior Specialist interacts with prospective customers through...
-
Presales Senior Specialist
il y a 2 jours
Bruxelles Watermael-Boitsfort, Belgique SAP Temps plein**What we offer** **ROLE DESCRIPTION** The Presales Senior Specialist possesses advanced/expert level knowledge of SAP and partner software solutions and participates in sales cycles as a member of the virtual account team in support of the sales account strategy. A Presales Senior Specialist interacts with prospective customers through executive...