Digital Customer Success Manager
il y a 3 semaines
Do you feel like **conquering the real estate world **together with us, one customer at a time ? Do you get a kick out of **helping others** and **making every customer contact a fun and pleasant experience** for both the customer, and yourself ?
Then we want you to join our team
- About Nodalview_
**Nodalview** is a powerful **sales and marketing platform** built for the **real estate** industry. By leveraging** high quality visual assets **and immersive content, real estate agents can build **winning sales strategies** to** better attract,** **engage and qualify potential customers** while delivering a **modern online buying experience**. With Nodalview, agents can** grow their online presence**, close deals faster thanks to tangible data insights and match the right buyers with the right home.
At Nodalview, we believe in the **modernisation of the real estate** industry through **cutting edge technology** and a **customer-centric experience **that helps agents **sell faster **and in a **more effective way** while keeping a **strong human-first approach.**
Nodalview supports over **10.000 real estate agents** in **30 different countries** with an international footprint counting **80+ employees from 10 different nationalities**. Nodalview is backed by **premium investors **from Ghent, London and Madrid.
- About the position_
As the first digital CSM it will be your responsibility to analyse the customer journey of Nodalview customers, suggest improvements and build a proactive digital communication strategy with different customers’ goals in mind.
You will
- Design automated communications and track their efficiency to streamline the customer experience and increase adoption
- Manage and oversee the Nodalview help center, improving its reach and impact through existing and new channels
- Set up outbound product communication to customers when new features are released or new updates are ready on the platform
- Work with and analyze data to find patterns and solve problems, setting up leading and lagging indicators to measure the success of your strategy
- Work with CS, product, and marketing to understand how your role can best assist them and the customer in their journey
**Who are we looking for ? **To truly be successful at this job you'll need:
- A passion for customers, communication, tools and data
- A strategic mind to zoom out to the entire customer journey, and create a programmatic approach and to zoom in to individual touchpoints and work on details
- Data analysis and research skills to understand what to work on and whether your work had an impact
- Copywriting skills to write great customer communication. English is required, as this is the spoken language internally at Nodalview, French is a plus.
- Excellent project management and internal communication skills to get others on board without a hierarchical structure
- Tech savviness, to work with and setup tools and automated communications, decide which features will be beneficial for the customer experience
- Digital CSMs can come out of different backgrounds, but at least 2 years of experience with either customer success, tooling, marketing automation, or data will be needed to make the transition
**What we offer**
- Not just a great job in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent **accelerator of your professional growth**. Hang on; the coming years will be a bit of a rollercoaster ride, but it‘ll be the ride of your life
- An environment with **highly skilled technical staff** in different domains: mobile, web, image processing, computer vision, data management,...
- A strong **salary** package, above market with several significant fiscal optimisations.
- A nifty budget for **configuring your own gear setup** (laptop, smartphone, earphones,).
- **A balance** between life & work: we believe someone gives his best at work only when his/her private life time is respected.
- A great bunch of open-minded **colleagues**
Want to know if you’d feel at home at Nodalview ? Check out **our values**:
- **Be passionate - **We love what we do
- **Keep it simple - **We focus on the essence and continuously improve
- **Go for excellence - **We set the bar high and aim to be industry leaders
- **Deliver awesomeness - **Putting a smile on our customers' faces is what keeps us going
- **Win together - **We trust each other, care for each other and we work together, always
**Have a question ?
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