Service Manager
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We're looking for a service manager and functional analyst to keep finance and HR applications running reliably and improve the processes behind them. You'll coordinate business teams, IT and suppliers, maintaining service documentation and knowledge bases, tracking change requests and reporting on service quality.
What you'll do
- Manage incidents and service requests, including escalation and user communication.
- Investigate recurring problems and recommend corrective procedures, training or changes.
- Analyse, model and document business processes, recommending improvements.
- Manage user access rights under security rules and GDPR.
- Monitor supplier performance, software licences and budgets.
- Provide functional analysis for application improvements or replacement.
What you bring
- At least five years of relevant IT service management experience using ITIL.
- Experience in incident and problem management, including root-cause analysis.
- Experience analysing and modelling processes with Business Process Modelling Notation (BPMN).
- Basic knowledge of general accounting.
- English, B2.
- Dutch, B2.
- French, B2.
Nice to have
- Knowledge of Iptor or EasyPay.
- Basic knowledge of HR management and payroll.
- Public-sector experience.
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