Customer Complaints Officer
il y a 2 semaines
Do you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team?
Then the position of Complaints Case Manager might be just for you
Every complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better experience for all our clients.
If you have a passion for quality and believe in continuous improvement, we'd love to meet you.
Your Responsibilities
As a Complaints Case Manager within our Dutch-speaking Complaints Management Team, you will manage a portfolio of customer complaints from A to Z.
Your key tasks will include:
🧩 Analyzing complaints independently and assessing their impact.
🤝 Collaborating with other departments to gather all relevant information and shape effective solutions.
💬 Responding to customers in a clear, empathetic, and timely manner — ensuring they feel truly heard.
💡 Identifying structural improvements to help optimize internal processes.
📚 Maintaining strong product knowledge and striving for efficient, high-quality resolutions.
What We're Looking For
You are someone who:
Works independently with a proactive and positive attitude.
Thrives in a complex environment where teamwork and communication matter.
Is accurate, organized, and solution-oriented.
Qualifications:
🎓 Bachelor's degree or equivalent experience.
🗣 Strong command of Dutch (mandatory).
💼 Good understanding of banking products.
🇫🇷 Basic knowledge of French.
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