Customer Experience Manager
il y a 2 jours
Are you looking for a challenging role where you can make a real impact? As a Customer Complaints Officer, you will be responsible for managing a portfolio of customer complaints from start to finish. Your key responsibilities will include: Analyzing complaints independently and assessing their potential impact on our customers and business. Collaborating with other departments to gather all relevant information and develop effective solutions to resolve complaints. Responding to customers in a clear, empathetic, and timely manner, ensuring they feel heard and valued. Identifying opportunities for improvement to help optimize internal processes and improve customer satisfaction. Maintaining strong product knowledge and staying up-to-date with the latest developments in the industry. What we're looking for in a candidate: A proactive and positive attitude, with a ability to work independently and as part of a team. Strong analytical and problem-solving skills, with attention to detail and accuracy. A good understanding of banking products and services, with a passion for delivering high-quality results. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. Fluency in Dutch, with a good understanding of French. Benefits: A competitive salary and benefits package. Ongoing training and development opportunities. The chance to work with a dynamic and supportive team.
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Customer Experience Officer
il y a 2 jours
Bruxelles, Belgique Innova Temps pleinDo you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team? Then the position of Complaints Case Manager might be just for you! Every complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better...
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CRM & Customer Experience - Analyst/Architect
il y a 5 jours
Bruxelles, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. 🔍 Evaluate and select the right CRM and...
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CRM & Customer Experience - Analyst/Architect
il y a 5 jours
Bruxelles, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. What you'll do: Evaluate and select the right CRM...
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Innova - CRM & Customer Experience - Analyst / Architect
il y a 3 jours
Bruxelles, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. what you'll do Evaluate and select the right CRM...
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Team leader
il y a 5 jours
Bruxelles, Belgique Monizze NVSA Temps pleinAbout Monizze We are on a mission to help employers support the well-being and engagement of their people. From our roots in electronic meal, eco, and gift vouchers, we've evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centred salary solutions. To keep scaling smartly and securely, we're strengthening our Customer...
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Customer Complaints Officer
il y a 2 semaines
Bruxelles, Belgique Innova Temps pleinDo you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team? Then the position of Complaints Case Manager might be just for you! Every complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better...
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Customer Complaints Officer
il y a 2 jours
Bruxelles, Belgique Innova Temps pleinDo you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team?Then the position of Complaints Case Manager might be just for you Every complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better experience...
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Innova - Customer Complaints Officer (Banking)
il y a 2 semaines
Bruxelles, Belgique Innova Temps pleinDo you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team? Then the position of Complaints Case Manager might be just for you! Every complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better...
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Service Manager
il y a 2 jours
Bruxelles, Belgique EOS IT Company Temps pleinOUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Service Manager
il y a 1 jour
Bruxelles, Belgique EOS IT Company Temps pleinOUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
