Customer Manager

EMAsphere is a fast-growing SaaS company with offices in Louvain-la-Neuve, Ghent, and Paris. We empower financial decision-makers by giving them access to real-time, reliable, and visually compelling reporting dashboards. Our mission? Help CFOs save time, trust their data, and focus on what matters: analyzing and improving business performance. Due to the rapid growth of EMAsphere, we are still looking for Customer Manager profiles. As Customer Manager you will be part of the Services & Support team for Belgium Your main tasks will be as follows: Implementing our cloud solution for our customers: you will assess the customer's current situation; analyse and understand their needs. You will find innovative solutions and suggest improvements using EMAsphere. Train and support our customers: you train our customers to become EMAsphere champions. You will prepare and update training materials and documentation. You provide the necessary support when required. Support and guide our sales team and partners: you support them in the sales process through product positioning, key benefits and presentations to customers and prospects. Participate in product definition: you work with the development team on new ideas based on your experience of the sector and your contacts with customers and prospects. About you Education: holder of a bachelor's or master's degree with a specialisation in finance, accounting or management reporting. Experience: Between 1-3 years' experience in implementing financial software or in accounting management (reporting, budgeting, financial analysis, etc.). Languages: You are fluent in Dutch and English. French is an asset Skills: You have strong communication, writing and problem-solving skills (detecting, solving, optimising). You have strong analytical and logical reasoning skills. You are a real learner and have common sense Attitude: You are customer-oriented. Teamwork is in your DNA, but you're also capable of working independently. You're a fun and dynamic colleague. Interest: You have a keen interest in technology. Why join EMAsphere ? Join a team as exceptional as you are. Be part of a fun, talented and dynamic team, led by experienced entrepreneurs. We believe in collaboration, ownership, and celebrating wins — big and small. An attractive and complete salary package. We offer a full-time (38h/week) position with a competitive salary and a broad range of benefits: meal and eco vouchers, hospitalization and group insurance, 13th month, 6 extra days off, flexible homeworking (2 days/week), and more. Grow fast. Grow smart. You'll have the opportunity to develop your skills rapidly and gain valuable experience in a fast-growing SaaS company with international ambitions. Learning is part of our DNA. Each team member benefits from a personal learning & development budget to sharpen their skills — whether it's technical training, language courses, or personal development. We support your growth from day one. You make an impact. Your ideas matter. You'll have real ownership in your role and the autonomy to make things happen. At EMAsphere, we value initiative and impact over hierarchy. Feel good at work. Happy hours, staff events, family days, a relaxation room, "Fruit Mondays", a buddy program to welcome new colleagues... We invest in your well-being and sense of belonging. Bonus: 90% of our team members say they feel good in their team Diversity and inclusion matter. We're committed to creating a workplace where everyone feels respected and included. We believe diversity fuels innovation and we encourage everyone to bring their true self to work. Work in inspiring places. Our offices are dynamic, open, and flexible — designed to boost collaboration and creativity. Plus, we support your health and lifestyle with a yearly EMAsport budget to cover your sport-related expenses.