Customer Success Manager
il y a 4 jours
About Docbyte Docbyte builds the digital trust layer of Europe. Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector. As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and customer relationships. Your Role As Customer Success Manager, you guide customers from onboarding to long-term happy customers. You work closely with our COO, Customer Success Engineers (CSEs), Product Owner and Engineering to ensure that customers are successful, supported and growing. You bring structure, clarity and positive energy. You are proactive, organised and not afraid to challenge unclear expectations. What You'll Do Own the customer relationship after the deal is agreed Run onboarding plans together with our CSE team Help customers adopt Docbyte Vault effectively and confidently Conduct regular check-ins and QBRs Monitor customer health, usage and risks Identify new requirements and expansion opportunities Document customer needs and feed them into Product Coordinate with Support and Engineering on escalations Ensure a smooth, predictable customer experience Who You Are 3–7 years experience in Customer Success, account management or SaaS delivery Structured, communicative and customer-focused Strong at building trust and managing expectations Comfortable with technology (APIs, integrations, IAM basics) Proactive problem-solver with a "make it happen" mindset Able to collaborate with technical teams and translate complexity Fluent in Dutch and preferably French and English Bonus: experience in finance, insurance, pharma or public sector Why Join Docbyte? Work in one of Europe's most trusted and fast-growing digital sectors Collaborate directly with the COO, CTO, Product Owner and engineering High autonomy, ownership and real influence on customer success Hybrid work and a positive, ambitious team culture Ready to help customers succeed with the future of digital trust? Send your CV to recruitment@docbyte.com. We'd love to meet you.
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Customer success manager
il y a 4 jours
Gand, Belgique Docbyte Temps pleinAbout Docbyte Docbyte builds the digital trust layer of Europe. Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector. As we scale, we’re hiring a Customer Success Manager to strengthen onboarding, adoption...
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Customer Success Manager
il y a 2 semaines
Gand, Belgique Adhese Temps pleinAbout adhese adhese builds smart adtech solutions for a cookieless future from its offices near Ghent (Belgium) and Wroclaw (Poland). The adhese platform enables media owners to monetize their media inventory and first-party data, and facilitates advertisers to reach their audiences efficiently in a simple way. The company is growing steadily and is seeking...
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Customer Success Manager
il y a 2 semaines
Gand, Belgique Tide Software Temps pleinLove the travel industry? Love helping customers succeed? Love technology? Join Tide Software and become the guide our clients rely on! About Tide Software At Tide Software, we help travel companies modernize and streamline their operations. Our all-in-one SaaS platform unites every workflow — from quotes to invoicing, content management to CRM, booking...
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Customer Success Medewerker
il y a 3 semaines
Gand, Belgique Robert Half Temps pleinRobert Half is op zoek naar een Customer Success Medewerker (M/V/X) regio Gent voor een innovatieve en sterk groeiende speler in de digitalisering van de vastgoedsector. Hun digitale tools maken het werk van duizenden vastgoedprofessionals eenvoudiger, efficiënter en leuker. Ben jij een echte probleemoplosser die klanten altijd met een glimlach helpt? Lees...
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Customer Success
il y a 2 semaines
Gand, Belgique Optioryx Temps pleinWintercircus, Ghent, the city's newest tech hub Optioryx is on a mission to make supply chains faster, cheaper and better with AI-powered, data-driven solutions. Picking, packing, stacking and slotting are at the core of what we do. Build the most performant supply chain together. As our new Customer Success, you'll be the bridge between our customers and...
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Customer Success
il y a 2 semaines
Gand, Belgique Optioryx Temps pleinLocation: Wintercircus, Ghent, the city's newest tech hub Optioryx is on a mission to make supply chains faster, cheaper and better with AI-powered, data-driven solutions. Picking, packing, stacking and slotting are at the core of what we do. Our ultimate goal? Build the most performant supply chain together. Your Impact As our new Customer Success, you'll...
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Customer Success Specialist
il y a 2 semaines
Gand, Belgique basalte Temps pleinBen jij een klantgerichte talenknobbel die graag het eerste aanspreekpunt vormt voor vragen uit binnen- en buitenland? In deze rol als Customer Success Specialist help je onze klanten verder én ondersteun je onze internationale accountmanagers zodat alles vlot en professioneel verloopt. Een gevarieerde functie binnen een high-end, designgedreven omgeving....
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Customer manager
il y a 2 semaines
Gand, Belgique EMAsphere Temps pleinGhent | Hybrid (2 days/week homeworking) Full-time Join a fast-growing SaaS scale-up and shape the future of financial performance! At EMAsphere, we empower finance teams with a powerful cloud solution that simplifies financial reporting, accelerates decision-making, and drives business growth. With hundreds of customers across Europe and a strong innovation...
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CSM Manager
il y a 4 jours
Gand, Belgique Adhese Temps pleinAbout adhese adhese builds smart adtech solutions for a cookieless future from its offices near Ghent (Belgium) and Wroclaw (Poland). The adhese platform enables media owners to monetize their media inventory and first-party data, and facilitates advertisers to reach their audiences efficiently in a simple way. The company is growing steadily and is...
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Customer to Customer Manager
il y a 4 jours
Gand, Belgique EMAsphere Temps pleinEMAsphere is a fast-growing SaaS company with offices in Louvain-la-Neuve, Ghent, and Paris. We empower financial decision-makers by giving them access to real-time, reliable, and visually compelling reporting dashboards. Help CFOs save time, trust their data, and focus on what matters: analyzing and improving business performance. Due to the rapid growth of...
