Customer Success Manager
il y a 4 semaines
About Docbyte Docbyte builds the digital trust layer of Europe. Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector. As we scale, we're hiring a Customer Success Manager to strengthen onboarding, adoption and customer relationships. Your Role As Customer Success Manager, you guide customers from onboarding to long-term happy customers. You work closely with our COO, Customer Success Engineers (CSEs), Product Owner and Engineering to ensure that customers are successful, supported and growing. You bring structure, clarity and positive energy. You are proactive, organised and not afraid to challenge unclear expectations. What You'll Do Own the customer relationship after the deal is agreed Run onboarding plans together with our CSE team Help customers adopt Docbyte Vault effectively and confidently Conduct regular check-ins and QBRs Monitor customer health, usage and risks Identify new requirements and expansion opportunities Document customer needs and feed them into Product Coordinate with Support and Engineering on escalations Ensure a smooth, predictable customer experience Who You Are 3–7 years experience in Customer Success, account management or SaaS delivery Structured, communicative and customer-focused Strong at building trust and managing expectations Comfortable with technology (APIs, integrations, IAM basics) Proactive problem-solver with a "make it happen" mindset Able to collaborate with technical teams and translate complexity Fluent in Dutch and preferably French and English Bonus: experience in finance, insurance, pharma or public sector Why Join Docbyte? Work in one of Europe's most trusted and fast-growing digital sectors Collaborate directly with the COO, CTO, Product Owner and engineering High autonomy, ownership and real influence on customer success Hybrid work and a positive, ambitious team culture Ready to help customers succeed with the future of digital trust? Send your CV to recruitment@docbyte.com. We'd love to meet you.
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Customer success manager
il y a 4 semaines
Gand, Belgique Docbyte Temps pleinAbout Docbyte Docbyte builds the digital trust layer of Europe. Our SaaS platform, Docbyte Vault, ensures that digital documents remain legally valid, authentic, and compliant for the long term — for banks, insurers, pharma, healthcare, and the public sector. As we scale, we’re hiring a Customer Success Manager to strengthen onboarding, adoption...
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CSM Manager
il y a 4 semaines
Gand, Belgique Adhese Temps pleinAbout adhese adhese builds smart adtech solutions for a cookieless future from its offices near Ghent (Belgium) and Wroclaw (Poland). The adhese platform enables media owners to monetize their media inventory and first-party data, and facilitates advertisers to reach their audiences efficiently in a simple way. The company is growing steadily and is...
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Customer to Customer Manager
il y a 4 semaines
Gand, Belgique EMAsphere Temps pleinEMAsphere is a fast-growing SaaS company with offices in Louvain-la-Neuve, Ghent, and Paris. We empower financial decision-makers by giving them access to real-time, reliable, and visually compelling reporting dashboards. Help CFOs save time, trust their data, and focus on what matters: analyzing and improving business performance. Due to the rapid growth of...
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Customer Manager
il y a 4 semaines
Gand, Belgique EMAsphere Temps pleinEMAsphere is a fast-growing SaaS company with offices in Louvain-la-Neuve, Ghent, and Paris. We empower financial decision-makers by giving them access to real-time, reliable, and visually compelling reporting dashboards. Our mission? Help CFOs save time, trust their data, and focus on what matters: analyzing and improving business performance. Due to the...
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Senior Pharma Project Manager
il y a 4 semaines
Gand, Belgique Docbyte Temps pleinAbout Docbyte Docbyte builds the digital trust layer of Europe. Our SaaS platform, Docbyte Vault, helps banks, insurers, pharma companies and public organisations preserve digital documents in a legally valid and compliant way for decades. We are growing and looking for a hands-on Project Manager who brings structure, clarity and momentum to customer...
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Project Manager
il y a 4 semaines
Gand, Belgique Docbyte Temps pleinAbout Docbyte Docbyte builds the digital trust layer of Europe. Our SaaS platform, Docbyte Vault, helps banks, insurers, pharma companies and public organisations preserve digital documents in a legally valid and compliant way for decades. We are growing and looking for a hands-on Project Manager who brings structure, clarity and momentum to customer...
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Teamlead customer service
il y a 7 jours
Gand, Belgique CTRL-F Temps pleinFunctie Als teamlead customer service neem je het onderstaande takenpakket voor jou rekening: Je bent jij het kloppend hart van het customer care team, gevestigd Gent; Je bent een meewerkende teamlead die energie haalt uit het oplossen van complexe klantvragen en deze zelf beantwoordt, waardoor je een voorbeeldfunctie hebt binnen je team; Samen met je...
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Web Support Coordinator | Digital Project
il y a 4 semaines
Gand, Belgique Hyperion Temps pleinBen jij een Web Support Coordinator die structuur brengt, klanten tevreden stelt en ervoor zorgt dat alles blijft draaien? Sleutelrol: jij bent het kloppend hart tussen klanten en interne teams van 40-tal collega's Focus op planning, klantenopvolging en procesoptimalisatie Maak impact bij een full-service digital agency met uitdagende klanten in zowel de...
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Product Manager
il y a 4 semaines
Gand, Belgique NOWJOBS Temps pleinNowjobs is a digital staffing platform active in Belgium, France and the Netherlands. We connect tens of thousands of businesses with the largest pool of flexible workers in those markets. Apart from smart, automated matching, we cover the full payroll process, as well as planning, time registration and in-app chat. Given our focus on simplicity and UX,...
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Senior Manager, Project Management
il y a 4 semaines
Gand, Belgique EMAsphere Temps pleinEMAsphere is a fast-growing SaaS company with offices in Louvain-la-Neuve, Ghent, and Paris. We empower financial decision-makers by giving them access to real-time, reliable, and visually compelling reporting dashboards. Help CFOs save time, trust their data, and focus on what matters: analyzing and improving business performance. Due to the rapid...
