Onboarding Manager
Il y a 6 mois
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a **Onboarding Manager** to join our UniQue team at Brussels.
**What will you be doing in this role?**
- Customer relationship management aiming at the adoption of digital solutions
- Creation of stakeholder maps or similar
- Creation of adoption dashboards and reports
- Overseeing the adoption journey of several types of stakeholders
- Gathering and prioritizing business requirements
- Monitoring the progress of the project implementation
- Identifying the services needed to ensure stakeholder satisfaction
- Autonomously turn program objectives into strategies, tasks and activities and oversee / contribute to their implementation
- Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)
- Creating and enforcing plans that help meet the needs of stakeholders
- Reporting to relevant structure
**Requirements**:
**What will you be bringing to the team?**
- Have at least a Master's degree
- Have at least 14 years of experience in IT, out of which 3 years in a similar position
- Knowledge of wiki, collaborative sites and social networks
- Knowledge of Business-related procedures applicable in the Procurement field
- Excellent communication skills: excellent writing skills and proven experience in creating and providing presentations
- Experience in drafting, editing and reviewing web contents and user documentation related to information systems
- Knowledge of customer relationship management practices and tools
- Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., Word, Excel, PowerPoint)
- Experience in change management related to the introduction of new information systems to end users
- Proficient with Project management tools and asset/content management system
- Knowledge of business process analysis
- Knowledge of project lifecycle management
- Good reporting skills Proficiency in English at C1 level
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
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