Onboarding Manager
il y a 2 jours
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a **Onboarding Manager** to join our UniQue team at Brussels.
**What will you be doing in this role?**
- Customer relationship management aiming at the adoption of digital solutions
- Creation of stakeholder maps or similar
- Creation of adoption dashboards and reports
- Overseeing the adoption journey of several types of stakeholders
- Resolving stakeholder complaints quickly and efficiently
- Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions
- Identifying the services needed to ensure stakeholder satisfaction
- Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation
- Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)
- Creating and enforcing plans that help meet the needs of stakeholders
- Reporting to relevant structures
**Requirements**:
**What will you be bringing to the team?**
- Have at least a Master's degree
- Have at least 12 years of experience in IT, out of which 3 years in a similar position
- Possess a certificate related to project management (e.g. PM2 or Prince2)
- Knowledge of customer relationship management practices and tools
- Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint)
- Experience in edit drafting tool
- Experience in the IT domain
- Experience in decision-making process systems
- Ability to prepare clear and well-structured documents, and presentations
- Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate
- Strong interpersonal skills and ability to understand what each stakeholder wants and needs
- Problem-solving attitude
- Excellent communication skills
- Leadership skills
- Proficiency in English language
At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
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