Customer Onboarding Manager
il y a 6 jours
We are looking for a Customer Onboarding Manager who is passionate about developing products that our customers love. You will join a fast-paced, dynamic environment and work with the various teams at CentralApp to help design, deploy and measure the success of products that deliver on the company's vision and strategy.
You will be responsible for the onboarding process and boosting the usage of our features with our customer base. As soon as the product is available, you will be responsible for developing product marketing campaigns to promote the innovations internally to the sales and customer success teams and externally to customers and partners.
You will also coordinate with the product team to prioritise and monitor the roadmap based on customer feedback, product usage analysis, competitive intelligence and feedback from other CentralApp teams.
A good analytical mind, an ability to discuss with customers and a love of well done and automatable processes will be essential for this position. The three KPIs you will need to master at all times are product usage, revenue per customer and customer churn.
**Responsibilities**
- Setting up and managing the automated customer onboarding process.
- Product launches, working with other teams (sales, customer success)
- Implementation of communication and marketing campaigns to our existing customer base and partners.
- Strong understanding of the customer experience, identifying gaps and generating new ideas for product development, with the aim of improving customer satisfaction and business growth.
- Management and implementation of KPIs and dashboards to understand the usage of our products.
- Proactive churn management.
- Working with the product team to monitor current and future developments.
**Requirements**:
- 1-2 years of experience
- Based in Brussels
- Ability to develop product and marketing strategies and effectively communicate recommendations to senior management
- Proficiency or willingness to master automation processes using no-code tools.
- Problem solving and customer management skills.
- Experience in managing aspects of a product throughout its life cycle
- Ability to work effectively with cross-functional teams
- Excellent written and verbal communication skills
- Languages : Fluent in English or French (Working knowledge), knowledge of Dutch, Spanish or Italian is a plus
**Benefits**
- Competitive salary package.
- Dedicated growth track
- Meal vouchers
- Macbook
- Regular team & company events
-
Onboarding Manager
il y a 17 heures
Brussels, Belgique Uni Systems Temps pleinAt Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a **Onboarding Manager** to join our UniQue team at Brussels. **What will you be doing in this role?** - Customer relationship management aiming at the adoption of digital solutions - Creation of stakeholder maps or similar -...
-
Onboarding Manager
il y a 17 heures
Brussels, Belgique Uni Systems Temps pleinAt Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a **Onboarding Manager** to join our UniQue team at Brussels. **What will you be doing in this role?** - Customer relationship management aiming at the adoption of digital solutions - Creation of stakeholder maps or similar -...
-
Sales Onboarding Specialist
il y a 1 jour
Brussels Metropolitan Area, Belgique Wello Solutions Temps pleinSales Onboarding Specialist—Wello SolutionsWe are looking for a detail-oriented Customer Onboarding Specialist to ensure a smooth and successful onboarding experience for our new customers. You will guide them through the implementation process, ensuring they understand and utilize Wello's platform effectively. Your role is critical in driving customer...
-
Onboarding Specialist
il y a 3 jours
Brussels, Belgique TrustUp Group Temps pleinDans le cadre de notre développement, nous sommes à la recherche d’un(e) **Onboarding Specialist.** **TrustUp**, une scale-up belge en plein essor, a une mission claire : transformer le secteur de la rénovation en introduisant la première plate-forme de mise en relation entre particuliers et professionnels du bâtiment. Imagine le TripAdvisor de la...
-
Manager Onboarding Credit
il y a 2 semaines
Brussels, Belgique AMA European Consulting Temps pleinAu sein d'un groupe financier de premier plan, le service « B2C Onboarding » se consacre à l'introduction, l'analyse, le suivi et le paiement des demandes de crédit B2C. Nous sommes actuellement à la recherche d'un manager dynamique pour rejoindre cette équipe. En qualité de « Head of Onboarding », vous intégrez l'équipe de direction des...
-
Manager Onboarding Credit
il y a 7 jours
Brussels, Belgique AMA European Consulting Temps pleinAu sein d'un groupe financier de premier plan, le service « B2C Onboarding » se consacre à l'introduction, l'analyse, le suivi et le paiement des demandes de crédit B2C. Nous sommes actuellement à la recherche d'un manager dynamique pour rejoindre cette équipe. En qualité de « Head of Onboarding », vous intégrez l'équipe de direction des...
-
Hcm Successfactors Onboarding Consultant
il y a 1 semaine
Brussels, Belgique Capgemini Temps pleinJoin Capgemini as an HCM SuccessFactors Onboarding Consultant and help businesses optimize their human capital management processes through end-to-end implementation of the Onboarding module. **Core responsibilities** - Preparation: gather requirements, advise on the solution possibilities, demonstrate SuccessFactors, present the overall solution during...
-
Customer Success Manager
il y a 1 semaine
Brussels, Belgique constellr GmbH Temps plein**About constellr** We are operating at the interface of climate tech, agriculture, and space, combining engineering, Earth Observation, and agronomy to address one of the biggest challenges of our time: how to ensure global food security! With offices in **Brussels**, **Freiburg,** **Munich, and Toulouse,** we are a diverse team, comprised of highly...
-
Customer Success Manager
il y a 7 jours
Brussels, Belgique Altares - Dun & Bradstreet Temps pleinAls Customer Success Manager (CSM) in het CSM-team ben je verantwoordelijk voor het beheren van relaties en het onboarden van nieuwe klanten. Je laat ze kennis maken met het product waar ze voor gekozen hebben en bent het aanspreekpunt voor de klant bij vragen en of opmerkingen. Je beheert de levering van onze diensten aan de klant en zorgt er voor dat een...
-
Customer Success Manager
il y a 16 heures
Brussels, Belgique Greenomy Temps pleinGreenomy is expanding, join our mission in accelerating the green transition!_ At Greenomy, our mission is to accelerate the global transition to a sustainable economy. We want to empower companies and financial services to measure, analyse, plan and execute their sustainability objectives while enabling them to efficiently & effectively comply with...
-
Onboarding Associate
il y a 3 semaines
Brussels, Belgique Monizze BE Temps pleinWhat we are seeking:De onboarding associate zorgt ervoor dat de klant vanaf het eerste moment een positieve klantenervaring heeft met onze producten. Zodra een nieuwe klant zich aanmeldt, hetzij via onze website of via andere communicatiekanalen, is dat het moment waarop de specialist op het gebied van klantenbinding het toneel betreedt. Hij/zij zorgt ervoor...
-
Customer Success Manager
il y a 2 jours
Brussels, Belgique Digital Realty Temps plein**Your role** Accountable for overall post sales customer health for in scope customers across: - Client Engagement - Meeting cadence, attendance, frequency - Service Management - SLA attainment including implementation and support risk. - Financial Health - Aged debt and churn risk - Product utilization - Customer consumption and awareness gap Leading...
-
Manager Client Onboarding
il y a 2 jours
Brussels, Belgique Alphacredit Temps pleinAu sein du groupe AlphaCredit, le service « B2C Onboarding » est chargé de l'introduction, de l'analyse, du suivi et du paiement des demandes de crédit B2C (demandes directes des clients). Au sein de cette équipe, nous recherchons un manager enthousiaste. - En tant que « Head of Onboarding », vous faites partie de l'équipe de gestion des opérations...
-
Customer Success Manager French/German/English
il y a 4 semaines
Brussels, Belgique Railnova Temps pleinAbout the Role:We are looking for a dedicated Customer Success Manager (CSM) to help ensure our customers achieve their desired outcomes using our cutting-edge Railgenius and Railfleet software, and Railster IoT hardware. The CSM plays a key role in managing customer interactions, delivering exceptional service, and acting as a bridge between our customers...
-
Technical Account Manager
il y a 3 semaines
Brussels, Belgique 3E Temps plein**Company**: 3E is a leading **technology and SaaS company** providing digital solutions and expert services that maximise the performance of renewable energy assets. As a trusted data services partner, we deliver future-proof and easy-to-deploy solutions over a project’s entire lifetime, supporting developers, asset managers, operators, investors, EPC...
-
Customer Success
il y a 2 jours
Brussels, Belgique AUXIPRESS Temps pleinLieu : Souverain 25/Mix (Watermael-Boitsfort), Bruxelles, Belgique _ - Date de début : Dès que possible_ **Pourriez-vous être notre nouveau Customer Success & Care Manager ?** **À propos d’Auxipress** Auxipress est le **leader de la veille médiatique et de l’analyse de données en Belgique**. Nous fournissons des solutions de brand intelligence...
-
Customer Relationship Manager
il y a 4 semaines
Brussels, Belgique KBC Temps plein**Contractvorm**: - Onbepaalde duur**Werkregime**: - Voltijds**Locatie**: - Brussel**Ervaringsniveau**: - Medior (2-5 jaar), Senior (> 5 jaar)**Wat houdt deze vacature in?**: KBC Asset Management (AM) biedt diensten op het vlak van vermogensbeheer aan klanten in België, Ierland, Tsjechië, Slovakije, Hongarije en Bulgarije. Het team dat jij versterkt,...
-
Customer Care Manager
il y a 5 jours
Brussels, Belgique Securex Temps plein**Securex Groep** Securex is meer dan 100 jaar geleden ontstaan en onze kracht schuilt in de verschillende diensten die wij aan onze klanten voorstellen. Je kunt je ongetwijfeld ontplooien en ontwikkelen binnen een dienst toegespitst op onze klanten (Diensten aan Self-Employed & Individuals, HR Services, Health & Safety, Insurance, HR Consulting,...
-
Customer Success
il y a 2 jours
Brussels, Belgique AUXIPRESS Temps pleinLocation: Souverain 25/Mix (Watermael-Boitsfort), Brussels, Belgium_ - Start date: As soon as possible_ **Could you be our new Customer Success & Care Manager?** **About Auxipress** Auxipress is the **leader in media monitoring **and **data analysis** in Belgium. We provide brand intelligence solutions to enable companies to know their media impact,...
-
Customs Manager
il y a 1 semaine
Brussels, Belgique Safran Aircraft Engine Services Brussels Temps plein**Safran **is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 81,000 employees and holds,...