Operations Officer
Il y a 5 mois
Operations Officer - KYC
Within the CSS Financial Security, which is part of the Client Service Center 'CSC', the KYC OPS Legal Entities team is responsible for the onboarding of new clients (analysis of client acceptance based on the KYC policies) and recertification (periodic review of existing customer relationships or review when new risk-increasing elements are discovered).
To strengthen our teams we are looking for a KYC Servicing Officer.
Function description
**As a Servicing Officer you are responsible for**:
the follow-up of requests from branches and customers until the file is completed.
check the validity of obtained data using external and internal sources
giving advice based on the available information and various checks
cooperation with internal (e.g. front office, relationship managers, compliance) and external services to handle the KYC file as well as possible
entering KYC data in relevant systems
present the relevant risk monitoring of the unusual risk deviations to management
In the context of your work, you contact customers yourself.
You are aware of the operational risks. You follow the processes correctly and if you suspect irregularities, you escalate to your hierarchy and/or compliance.
You keep your knowledge of the KYC matter à jour (internal policy, process, regulations).
You can analyze and process the files independently and propose possible alternative solutions.
Language requirements Dutch
good knowledge understanding, writing and speaking - Mandatory
French
good knowledge understanding, writing and speaking - Mandatory
English
Education
Minimum bachelor education degree in financial sector or equivalent by experience
Certification
Travel
**work location**: Brussels
Required experience / knowledge
Technical experience mandatory
Good expertise in MS Office
preferable
Business experience mandatory
preferable
KYC knowledge is a nice to have
Soft skills
You put the customer at the center of your attention (#customerobsessed)
You respect the process without losing sight of the risk
You are proactive in looking for solutions (for internal and external customers)
You are open to change and continuous improvement
You work precisely, respect deadlines and obligations
You communicate constructively
You are a team player
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