Customer Support Representative
Il y a 2 mois
HireOn Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard a French/Dutch speaking Customer Support Representative to join their team in Spain.
Position: Customer Support Representative
Location: Remote, Spain
Employment type: Part-time (Weekends, 12 hours per week)
Remuneration: 19 gross/year
**DUTIES AND RESPONSIBILITIES**:
- Create a positive dialogue and interaction with dealers and consumers
- Assist and guide customers with all required knowledge
- Respond to customers queries and complaints in a timely and efficient manner, with empathy
- Have an understanding of client activity, campaign, and product information
- Build and maintain rapport with customers, prospects, colleagues, and clients
- Meet personal and quality compliance standards & individual performance targets in line with requirements, contributing to the teams/personnel target/SLAs
- Attend training and briefing sessions as necessary to gain expertise and understanding of client and contact centre requirements.
**REQUIREMENTS**:
- Native/fluent in French and Dutch, both oral and written. Fluent in English (at least B2 level)
- At least 6 months experience in Customer service roles will be considered as an advantage
- Excellent customer service skills (and experience)
- Excellent communication skills with ability to build rapport
- Computer literate with sound knowledge of Microsoft Office package
- Time management skills to ensure service coverage
- High sense of professionalism
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to work independently, while being a team player at the same time.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Work from home in Spain.
**Job Type**: Part-time
Part-time hours: 12 per week
**Salary**: €19,000.00 per year
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