Customer Support Representative
il y a 4 semaines
About Oper
Oper is the leading cloud-based digital mortgage software provider in Europe. Founded in 2018, Oper’s mission is to enable a world-class mortgage experience for borrowers and lenders.
Oper delivers a cutting-edge SAAS platform to lenders and mortgage brokers that works across multiple markets, enabling digital-first distribution and high-touch engagement with homebuyers with a seamless process from contact to contract. Today, we operate in 5 European countries working for a dozen lenders and mortgage broker groups.
Our early traction has attracted top industry investors, including Bessemer Venture Partners, ABN Amro Ventures, Constructive Fund, Verve Ventures, and Pitchdrive, and earned us recognition with top fintech accelerators: Barclays Techstars, Plug and Play, and F10 Fintech Accelerator.
The Oper team operates throughout Europe, with over 21 nationalities and three main hubs in Zürich, Warsaw and Brussels.
Your mission as a Customer Support Representative
Your mission is to champion customer success through responsive support, meticulous configuration management, and proactive bug resolution. When customers have certain problems, they will come to you get ‘solutions on demand’. You will you'll guide customers, investigate and resolve issues promptly, and drive continuous improvement by offering valuable insights.
Tasks
- You will learn about Oper’s products, our newest features and updates and use this knowledge to support our user where needed
- You will perform support activities (via mail and chat) by replying to customer questions, explaining them how to use the platform in the best possible way and by guiding them towards the help center where possible,
- You will make an impact by understanding the context where and how the customer operates and supporting them with questions and problems they might have
- You will maintain configuration and perform updates to configuration of our customers (e.g. interest rates of our customers change sometimes on a weekly basis, it will be your job to make sure things are up to date).
- You will investigate bugs/defects that are reported by customers and align with the product team to get them resolved in a timely fashion while keeping our customers up to date
- You will continuously look for ways to improve your work, to automate processes or to simply make our product better
**Requirements**:
- Experience: 3-5 years in a related role, with a spotlight on providing support to customers in a SaaS context
- Analytical Mind: A love for problem structuring and solution crafting, using your analytical prowess.
- Stellar Communication : Stellar communication and relationship-building skills both fluently in English and Dutch or French.
- Agile Attitude: An action-oriented mindset and a knack for 'getting things done.'
- Tech-Savvy: A healthy familiarity with SaaS Implementations and IT projects.
**Benefits**:
We are a young and fast-growing company with a strong ambition to change an old and slow-changing industry. To achieve this, we’re building a stellar team where people will be challenged and can learn and grow.
You will work with a high level of autonomy. On top of having the freedom to creatively make an impact, you’ll be surrounded by an open team that is motivated to support you along the way.
We like to laugh, play games & do sports together. In the Oper international team, you’ll be exposed to a close-knit diverse set of minds, you will have a chance to learn new things and share your knowledge, and meet amazing people and cultures.
There is a lot of room for career path development and a lot of opportunities to travel.
Our hybrid-remote setup with offices in Brussels and Zürich allows us to cater to every individual lifestyle by allowing some team members to work from our offices and others to work fully remote. You can also use a WeWork co-working space if your hometown has one.
Our financial offer will be based on the market standards for early employees in a young (Fin)Tech Company (Michael Page / Glassdoor benchmarked) and will include extralegal benefits based on the legal framework of your location.
Inclusive at our core
-
Customer Support Representative
Il y a 2 mois
Brussels, Belgique HireOn Ltd Temps pleinHireOn Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard a French/Dutch speaking Customer Support Representative to join their team in Spain. Position: Customer Support Representative Location: Remote, Spain Employment type: Part-time (Weekends, 12 hours per week) Remuneration: 19 gross/year **DUTIES AND...
-
Customer Support Representative
il y a 3 semaines
Brussels, Belgique Oper Temps pleinAbout Oper Oper is the leading cloud-based digital mortgage software provider in Europe. Founded in 2018, Oper’s mission is to enable a world-class mortgage experience for borrowers and lenders. Oper delivers a cutting-edge SAAS platform to lenders and mortgage brokers that works across multiple markets, enabling digital-first distribution and high-touch...
-
Customer Supply Representative
Il y a 2 mois
Brussels, Belgique bioMérieux Temps plein**Customer Supply Representative**: Location: Brussels, Belgium Position Type: Unfixed Term bioMérieux Benelux S.A./N.V. Customer Supply Representative You will be working part of the Benelux Nordics Customer supply team to perform the sales administration and customer support activities for an area to ensure customer satisfaction in line with the...
-
Customer Support Representative, Brussels, Belgium
il y a 2 semaines
Brussels, Belgique Workfully Temps pleinOur client is the leading cloud-based digital mortgage software provider in Europe. Founded in 2018, their mission is to enable a world-class mortgage experience for borrowers and lenders. The client delivers a cutting-edge SAAS platform to lenders and mortgage brokers that works across multiple markets, enabling digital-first distribution and high-touch...
-
Multilingual Customer Support Representative
il y a 4 semaines
Brussels, Belgique BePark Temps pleinOur cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as: How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers? How can we enable the electrification of vehicles with the...
-
Multilingual Customer Support Representative
il y a 3 semaines
Brussels, Belgique BePark Temps pleinOur cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as: How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers? How can we enable the electrification of vehicles with the...
-
Customer Supply Representative
Il y a 2 mois
Brussels, Belgique bioMérieux Temps plein**Customer Supply Representative**: Location: Brussels, Belgium Position Type: Unfixed Term bioMérieux Benelux S.A./N.V. Customer Supply Representative You will be working part of the Benelux Nordics Customer supply team to perform the sales administration and customer support activities for an area to ensure customer satisfaction in line with the...
-
Multilingual Customer Support Representative
il y a 4 semaines
Brussels, Belgique BePark Temps pleinOur cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as: How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers? How can we enable the electrification of vehicles with the...
-
Multilingual Customer Support Representative
il y a 3 semaines
Brussels, Belgique BePark Temps pleinOur cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as: How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers? How can we enable the electrification of vehicles with the...
-
Customer Excellence Representative
il y a 5 jours
Brussels, Belgique Orange Temps pleinOrange is the **next generation telecom operator **on the Belgian and Luxembourgish market and **digital transformation **is one of our strategic priorities. To carry this out, we are continuously investing in our talents to log into all of tomorrow’s challenges. **Would you like to help us make a difference for Orange Belgium’s customer...
-
Customer Care Representative
il y a 2 semaines
Brussels, Belgique Headit Temps plein**Headit is op zoek naar een enthousiaste Customer Care Representative met een positieve en collegiale instelling, die initiatief neemt en klantgericht is!** **Over onze klant**: Onze klant is een snelgroeiende scale-up die gespecialiseerd is in het bieden van volledige administratieve ondersteuning aan klanten, met name binnen de vastgoedmarkt. Het...
-
Technical Customer Service Representative for Eu
il y a 3 semaines
Brussels, Belgique Unique Temps plein**Description**: We are seeking a motivated Customer Service Representative for our representation organization, which operates closely with EU institutions. This role involves providing efficient and responsive support in a dynamic environment, ensuring smooth communication and assistance for our stakeholders and helping the team with their IT issues and...
-
Customer Service Representative-1
il y a 3 semaines
Brussels, Belgique Cencora Temps plein- What you will be doing - PRIMARY DUTIES AND RESPONSIBILITIES: Flexibility in work schedule - 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary. Most CS Representatives are assigned to work one weekend day as part of their shift. Demonstrating professionalism on the phone and in the office. Providing Excellent...
-
Customer Supply Representative
il y a 4 semaines
Brussels, Belgique bioMérieux Temps pleinbioMérieux Benelux S.A./N.V. Customer Supply Representative You will be working part of the Benelux Nordics Customer supply team to perform the sales administration and customer support activities for an area to ensure customer satisfaction in line with the written procedures, the guidelines, import/export regulations and in close...
-
Customer Supply Representative
Il y a 3 mois
Brussels, Belgique bioMérieux Temps pleinbioMérieux Benelux S.A./N.V. Customer Supply Representative You will be working part of the Benelux Nordics Customer supply team to perform the sales administration and customer support activities for an area to ensure customer satisfaction in line with the written procedures, the guidelines, import/export regulations and in close...
-
Multilingual Customer Support Representative
il y a 6 jours
Brussels, Belgique BePark Temps pleinOur cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as: - How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers? - How can we enable the electrification of vehicles with...
-
Bilingual Customer Success Representative
il y a 4 semaines
Brussels, Belgique Walters People Temps pleinPour soutenir sa croissance sur le marché belge, un groupe européen - leader dans la mobilité et basé à 10 minutes de marche de la gare Centrale de Bruxelles - recherche un.e Customer Success Representative pour étoffer l'équipe commerciale déjà en place. Vous rapporterez au Sales Manager et jouerez un rôle crucial dans ce développement en étant...
-
Bilingual Customer Success Representative
Il y a 2 mois
Brussels, Belgique Walters People Temps pleinPour soutenir sa croissance sur le marché belge, un groupe européen - leader dans la mobilité et basé à 10 minutes de marche de la gare Centrale de Bruxelles - recherche un.e Customer Success Representative pour étoffer l'équipe commerciale déjà en place. Vous rapporterez au Sales Manager et jouerez un rôle crucial dans ce développement en étant...
-
Customer Service Support
Il y a 2 mois
Brussels, Belgique Pauwels Consulting Temps pleinEvery day, we rise to the challenge to make a difference, and here’s how the Customer Service Support role will make an impact. To bid service to customer first, without losing integrity. He or she will make sure that all customers are serviced appropriately so that they leave happy. - Provide help to customers - Treat orders from A to Z and ensure the...
-
Customer Service Representative Fr Nl En
il y a 5 jours
Brussels, Belgique Bright Plus Temps plein**Omschrijving**: Vous êtes à la recherche d'une expérience en tant que **Customer Service Representative **? Vous êtes trilingue en français, néerlandais et anglais ? Vous avez un bon contact avec les personnes et vous avez à coeur d'apporter votre soutien au sein de l'équipe que vous allez rejoindre ? Vous cherchez une opportunité dans la région...
