Service Level Agreement Consultant
il y a 3 jours
**Description**:
**Profile Description Summary**:
- SLA Consultant works in the Information, Communication and Technology Management (ICTM) Directorate under the supervision of the Head Business Relationship Management and ICTM Director.
**Objectives & Scope of Work**:
- Review existing SLA between NATO HQ International Staff and the main supplier NATO Communication and Information Agency (NCIA) with the goal to:
- Improve clarity, detail and KPIs
- Improve the ability to monitor service delivery and control costs (short and long term)
- Include IT and manpower capacity management
- Lead planning and process improvement activities in the ICTM and supplier Service Level Management processes
- Review, audit and report on service provision to stakeholders
- Participate in negotiation, implementation and monitoring of the SLA with the supplier.
- Meet with suppliers and customers on a regular basis to review updates on SLA performance, cost and measurements based on service delivery controls and targets
- Perform other duties as may be required
**Deliverables**
- This SLA Consultant works in the ICTM Directorate under the supervision of the Head Business Relationship Management and ICTM Director.
- He/She is responsible for revising the existing SLA and recommending an improved version of the contract.
- He/she collaborates with the Budget Officer to ensure that the SLA is in line with NATO budgetary limits and regulations.
- He/She is also involved in the production of relevant management reporting information in accordance with agreed standards.
**Experience**
- At least 3 years of working experience in IT Service Delivery and Contract management
**Education and Qualification requirements**
- have a good general education at least to higher secondary level or to secondary level complemented by training in Information and Communication Technologies or have an equivalent professional experience
**Language requirements**
- Possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in English; III (“Intermediate”) in the French.
**Job Types**: Full-time, Contract
**Experience**:
- IT Service: 3 years (required)
- Contract Management: 3 years (required)
-
Service Level Manager
il y a 1 semaine
Brussels, Belgique Proximus Group Temps pleinA job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working...
-
Service Level Manager
Il y a 7 mois
Brussels, Belgique Proximus Group Temps pleinA job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. We...
-
Service Level Manager
il y a 2 semaines
Brussels, Belgique Pauwels Consulting Temps pleinPauwels consulting is searching for a Medior Server Level Manager. Are you that one-of-a-kind Server Level Manager that dares to take on challenging projects at our clients? Then do read on! At Pauwels Consulting, we don’t just mix and match our consultants with different projects, but we actively pursue career and personal growth for every single one of...
-
Eu - Service Manager - Brussels
Il y a 7 mois
Brussels, Belgique The White Team Temps pleinScope of the services to be provided: The Service Manager service provides advice, guidance, consultancy and assistance to the responsible official(s) in regard to: - The management of the development and implementation of services in order to meet the business needs; - Ensuring maximum uptime, accurate and early incident response, appropriate configuration...
-
Transfer Pricing Senior Consultant/manager
il y a 1 semaine
Brussels, Belgique Meraki Temps pleinMeraki Talent is currently recruiting for the exciting role of Transfer Pricing Senior Consultant/Manager at a Big Four firm in **Brussels,** **Belgium**. You will be working for a world-leading organisation in a top European hub. **Belgium** is a historic country with unique architecture and picturesque streets. It is a cultural place that is popular with...
-
Transfer Pricing Senior Consultant/manager
il y a 3 jours
Brussels, Belgique Meraki Temps pleinMeraki Talent is currently recruiting for the exciting role of Transfer Pricing Senior Consultant/Manager at a Big Four firm in **Brussels,** **Belgium**. You will be working for a world-leading organisation in a top European hub. **Belgium** is a historic country with unique architecture and picturesque streets. It is a cultural place that is popular with...
-
Service Level Manager
Il y a 7 mois
Brussels, Belgique AMA European Consulting Temps pleinAre you looking for a dynamic and challenging opportunity to take your Service Level Management career to the next level? Look no further! We are actively seeking a service level manager who can proficiently manage the daily service level management tasks, guaranteeing that the service levels meet the SLAs and OLAs. Key responsibilities: - Being the...
-
Ict Security Risk Manager Consultant
il y a 3 heures
Brussels, Belgique AlmavivA de Belgique Temps plein**TECHNICAL ANNEX** In the context of developing a new Single Resolution Mechanism system, the objective of this mission is to request services of an ICT Security Risk Manager Consultant that will support the SRB in defining and initiating a second line of defence ICT Security function. The SRB has an active ICT Security function within the ICT Operations...
-
Technical Consultant Microsoft
il y a 1 semaine
Brussels, Belgique Damovo Belgium NVSA Temps pleinDamovo Belgium is looking for a Technical Consultant Microsoft (M/F/x). As a Technical Consultant Microsoft you are responsible for the implementation and maintenance of the Customer solutions. You will have a full range of possible solutions that support you in this role and you will collaborate closely with our Pre-Sales organization to build the...
-
Payroll Consultant International
Il y a 2 mois
Brussels, Belgique Partena Professional Temps pleinEn tant que Payroll Consultant International, vous veillez au déroulement optimal du calcul des salaires et de l'administration du personnel occupé dans des entreprises internationales et soumis au Droit du Travail Belge. **Quel est le challenge?** En tant que**_ _**Payroll Consultant International**, vous êtes l'interlocuteur privilégié de nos...
-
Service Level Manager
il y a 4 heures
Brussels, Belgique ARHS Digital Temps pleinCompany Description **ARȠS?** Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems **for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services. We are composed of 14 entities across 8 countries that are unified by the Arηs...
-
Assc Dir-sr Product Consultant
il y a 19 heures
Brussels, Belgique Moody's Investors Service Temps pleinThe Associate Director - Product Consultant will take a leading role within the Lending Implementation team, with a focus on managing and delivering high quality projects. The Associate Director - Product Consultant will report directly to the Director of Implementation services, but will be expected to work collaboratively with other internal stakeholders....
-
Financial Services Consultant
Il y a 7 mois
Brussels, Belgique DYNAFIN CONSULTING Temps plein**Financial Services Consultant**: **Company description**: DynaFin Consulting is a **human-sized, flexible consulting company** delivering services in the **Financial Services Industry**. Our company consists of more than **145 committed consultants** in several business domains**:Risk & Compliance - **Invest **- **Payments **- **Credits** - **Insurance -...
-
Service Level Manager
Il y a 7 mois
Brussels, Belgique Smals Temps pleinChez Smals, plus de 2000 professionnels façonnent, chaque jour, l’avenir en s’investissant dans « l’ICT for Society ». Ces systèmes ICT de pointe permettent à nos clients de garantir des services encore plus performants dans des domaines tels que le travail, la famille et la santé. À terme, eHealth, une plateforme d'échange sécurisée dédiée...
-
Service Project Manager
il y a 1 semaine
Brussels, Belgique Talencia Consulting Temps pleinTalenCia is currently looking for a Service/Project Coordinator/Manager for one of our clients. **Duration**: no end date (long term) **Location**: Brussels area **Start date**: ASAP Both the internal organization and customers have a point of contact in the Service/Project Manager. Your major responsibilities will be to guarantee that the IT services...
-
Internship: Agreements and Project Management
il y a 4 jours
Brussels, Belgique NATO - OTAN Temps pleinJoin us at NATO Communications & Information Agency and immerse yourself in the diverse environment of an international organization, where your knowledge and fresh perspective will be truly valued. You will have the opportunity to work with colleagues from the NATO 30 member states and collaborate on ground-breaking projects. We are NATO’s technology and...
-
Sw Business Support Consultant
il y a 19 heures
Brussels, Belgique Unisystems Temps pleinEnsure the knowledge transfer across the different services (helpdesk, testing, training, communication, development, analysis) - Provision of advice and assistance in any area associated with the procurement, provision, delivery, maintenance, deployment, hosting, effective use of information systems and their environments - Provision of quality plans,...
-
Social Tax
Il y a 7 mois
Brussels, Belgique Fi Group Temps pleinFI Group, an **international innovation consulting firm, **isseeking a Social Tax & HR Consultant to join our team in **Brussels.** FI Group currently operates in **14 different countries** and has over **1.700 employees**. This role is perfect for someone looking to be part of the journey and keen to directly contribute to the growth of the...
-
Sales Consultant
il y a 4 heures
Brussels, Belgique SThree Internal Temps plein**Sales Consultant**: **Vacature referentie nr.**: VN8222 **Type vacature**: Vast Dienstverband **Salaris**: Competitive EUR **Locatie**: Brussel, België In the role of** sales consultant **you will have a 360° position with us and you will be a specialist in your market. First within the team you will be responsible for a **client portfolio **and...
-
Car Analysis Consultant
Il y a 2 mois
Brussels, Belgique Transport & Environment Temps plein**1. Background and objectives** T&E is looking to outsource data analysis to support its cars programme and progress its goals. The work is divided in two tasks, one on analysing car bonnet height and width data, the other on projects or for a single one. Project 1: Car bonnet height and width analysis T&E aims to undertake an analysis of car...