Service Level Manager
il y a 9 heures
Company Description
**ARȠS?**
Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems **for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services.
We are composed of 14 entities across 8 countries that are unified by the Arηs Group, with more than 2300 consultants.
This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.
Our success can be attributed to the synergy among our complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.
**_
Our Vision and Values_**
Our vision is to be the most caring and reliable IT company on the marketplace for both clients and our people.
Our values are **caring, agility, excellence, innovation, continual improvement and reliability**.
Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.
**_ Our Culture_**
We work in close partnership with our customers, turning their needs into benefits. We promote a dynamic local environment where both young and experienced people can realize themselves. We leverage a flexible, independent and responsive organization.
**_ Our Brand_**
The Arηs (pronounced [aris]) name comes from Greek Mythology. Arηs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.
**Job Description**:
ARHS Digital is looking for experienced Service Level Managers for one of its clients in the Telecom industry.
**Role & Responsibilities**
- Manage the day-to-day service level management activities, making sure the service levels are in line with the SLAs and OLAs.
- Act as the SPOC to business stakeholders.
- Collaborate amongst different teams to follow up proactively on Incidents or follow up proactively on open items with regards to Quality gate, Release and Change management.
- Build up and maintain relationships with customers by means of regular performance meetings.
- Proactively take care of problems and escalations relating to the service provided.
- Analyse, interpret, and compile for a complete solution to be elaborated.
- Other tasks assigned as per priority
**Qualifications**:
**Your profile**
- Good communication skills in English (both verbal and written)
- Knowledge of Dutch/French would be considered an asset
- Diplomatic negotiation skills and a strong dose of persuasiveness are essential
- Analytical, assertive, and strongly customer
- and solution-oriented
- Strong organizational and documentation skills
- Able to work independently and prioritize
- Advanced reporting and presentation skills
**Technical skills**
- Experience in a complex ICT environment
- Experience with Incident & Problem management, ITSM tool and ITIL processes
- Experience with Release and Change coordination
Be legally authorized to work in Belgium and not require sponsorship for employment visa.
Additional Information
**Don’t hesitate Join our team**
**_ What you’ll get:_**
An **informal hierarchy **and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.
An **attractive salary package**:
With an attractive salary and benefits package - including advantageous fringe benefits - you’ll be paid for what you love to do.
A strong **corporate culture**:
You’ll join a **dynamic team **of smart and ambitious people. From the way we hire to the way we relate to our clients - our values form the foundation of the way we work.
**Learning **& development opportunities:
We constantly **invest in our people** and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.
**Exciting projects**:
You’ll take ownership of various projects for both **public and private clients**:calling for creativity and innovation, at the cutting-edge of technology.
A **rock-solid company**:
With more than **200 customers**, and 30% turnover growth in FY2021, you’ll join a business with a sustainable and growth-oriented plan.
But let’s talk about it face to face
You have the qualities listed above? Please, send us your CV, which will be processed in full confidentiality.
You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow with us.
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