Service Level Manager Servicenow
il y a 1 semaine
A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.
**Context**
- Continuous improvement & optimization of these systems at the right cost and with the required quality.
- Continuous synchronization with our business partners & collecting their needs in order to offer an optimal customer/user journey to our customers & users.
To further follow the innovative & fast-growing needs of our customers while continuing to ensure the necessary stability, quality & performance, we are looking for a Service Level Manager to join our Managed Team SNOW Operations & Platforms.
**Job description**
- Proactively and reactively picking up problems and complaints related to the delivered service. Analysing, interpreting and collecting these in order to work out a final solution.
- When major incidents occur, you will be the point of contact and closely monitor them. In addition, you will ensure clear communication with the business and other stakeholders.
- You are in contact with our suppliers for the follow-up of open problems and improvements.
Profile
- Bachelor or Master (preferably in an IT field) or equivalent through experience
- Analytical and assertive, strongly customer
- and solution-oriented
- Broad technical ICT knowledge
- Very strong in organizing and documenting
- You are motivated and willing to learn
- You are organized, systematic and orderly
- You work autonomously on the tasks assigned to you
- You are stress resistant
- Fluent communication (spoken & written) in English.
- Knowledge of ITIL processes is a must
- Experience in operational teams is an important asset
What do we offer you?
Naturally we have a competitive salary package for you. But there is so much more
- We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like
- We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
- We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
- We are, of course, committed to sustainability. What else did you think?
- We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus)
- We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
- We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
- And the ever-important work-life balance? We keep it in the right place.
In a nutshellWe offer you a job full of opportunities to grow and learn, a job that will push you forward, as you shape the digital future with us. And in doing so, you might achieve more than you thought possible. Are you a professional who thinks like this? Someone who sees solutions where others only see obstacles. Then you are a talent that can still grow with us. Every day.
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