Field Service Manager

il y a 4 semaines

LouvainlaNeuve, Belgique IBA Temps plein

**Requisition ID**:1783**Location**:Louvain-la-Neuve, BE**Department**:MAS-PT-Operations-Service-Support U2V**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission**
- The team mission is the software and IT infrastructure support for the IBA proton therapy installed base and installation projects. We care for the full life-cycle of our IT and software installations including
- initial deployment and startup
- upgrades and updates
- software and IT configuration handling
- troubleshooting and resolution of issues
- monitoring and maintenance
- IT obsolescence remediation
Due to the fast increasing risks of various attack possibilities from inside and outside of the company we set a strong focus on IT security and IT hygiene for the proton therapy sites.
Your role as a Field Service Manager is to lead the EU based part of the team, including all HR aspects of your direct reports. This includes currently engineers in Belgium, UK, Italy and CZ.
For ongoing and coming tasks and projects, you will act as an interface between the involved persons and departments and ensure to remove identified blockers.
For missions on site you will act as an entry point for missions requests, assign them in the team and ensure a proper follow up of the ongoing missions.

**Challenges we trust you with**
- Your direct reports are located all-over Europe, so this is an international management position involving different European cultures (7 colleagues). A good understanding of different cultures and the ability to act with them is required. Regularly you will have contacts with the remaining team in other continents as well. As a field service manager you coordinate complex missions that involve other flying teams with their managers and technical leaders.
The team is heavily involved in interactions with many other departments, as a field service manager you have to find a good balance between providing support to other departments and guaranteeing the service that we provide to the installed base and sites in installation. The team will grow in the coming time, you have to be able to assess the workload and develop with your manager the required size of the team for the coming years.
As a field service manager you also have to constantly evaluate the proficiency of the team members. You provide regular feedback to the team during One - to - One sessions, remote or in person, or team meetings. During the discussions with the team members you have an openness to detect tensions in an early phase.
You know the allover strategy of the company and will set the correct priorities to the team, to achieve the goals that are in line with the company strategy. You involve the technical leader and system experts of the team for technical advice.

**What we value**
- We need a passionate leader that is able to feel the spirit and the feelings of the team to ensure the highest efficiency. As a field service manager your priority will be the team and its team members.
Concretely, you have
- a technical background, study and at least a professional experience in an industrial sector
- an experience or a general knowledge in IT and/or infrastructure
- an experience as people manager (at least 5 years of experience)
- a full proficiency in English (written and orally), French is a real asset
The job is located in Europe (same region as the team), ideally in Belgium. If you are not located in Belgium, you will have some extra trips to Belgium.

**And you also are**:

- You are focused on providing the best customer service support to our internal and sometimes external customers.
- Able to motivate, support and empower people
- Able to present a powerful and positive professional image to the team
- Constantly working with a solution-focused approach, striving to determine what are the best actions needed to complete the team's assignments
- Rigorous while flexible and open to different ideas and views
- Open-minded and able to manage a cross-cultural team

**Life at IBA**

Diversity is fundamental to our culture. We value the uniqueness of individuals and the different perspectives and talents they bring to IBA. We learn from and respect the cultures in which we work, promote diversity within our workforce, and have an inclusive environment that helps each and every one of us to fully contribute to IBA’s success.
The identity of IBA is characterized by a group of colleagues driven by motivation, curiosity, creativity, the desire to learn on a daily basis, by technical challenges and above all by a highly developed team and family spirit that makes the daily life smoother and more enjoyable
By joining a team of about 40 nationalities and working on more than 45 different sites on 3 continents, IBA offers you the opportunity of a meaningful career with a direct impact in the fight against cancer.
**We are driven by**:

- Innovating in a cutting-edge technology environment
- Developing professional and personal skills by learning

  • Field Service Manager

    il y a 1 semaine

    Louvain-la-Neuve, Wallonie, Belgique IBA Temps plein

    Requisition ID:1783Location:Louvain-la-Neuve, BEDepartment:MAS-PT-Operations-Service-Support U2VShift:Full-TimeKind of contract:Open Ended ContractMission The team mission is the software and IT infrastructure support for the IBA proton therapy installed base and installation projects. We care for the full lifecycle of our IT and software installations...

  • Field Service Manager

    il y a 1 semaine

    Louvain-la-Neuve, Wallonie, Belgique IBA Temps plein

    Requisition ID:1691Location:Louvain-la-Neuve, BEDepartment:MAS-INDUS-Field ServiceShift:Full-TimeKind of contract:Open Ended ContractMission The Field Service Manager is responsible for leading the team in charge of the installation and/or maintenance and/or repair of IBA equipments/systems at IBA or on customer's site in order to deliver within defined...

  • Field Service Manager

    il y a 2 semaines

    Louvain-la-Neuve, Belgique IBA Temps plein

    **Requisition ID**:1691**Location**:Louvain-la-Neuve, BE**Department**:MAS-INDUS-Field Service**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** - The Field Service Manager is responsible for leading the team in charge of the installation and/or maintenance and/or repair of IBA equipments/systems at IBA or on customer's site in order to...

  • Field Service Responsible Europe

    il y a 4 jours

    Ottignies-Louvain-la-Neuve, Belgique Carmeuse Lime & Stone Temps plein

    The Field Service Responsible delivers Field services to our customers. Especially you manage and operates the fleet of pilot & measurement units which are placed at customer sites for qualification trials purposes or technical services. You are responsible for maintaining all the units in proper operation order and safety and also to propose and realize...

  • Field Service Engineer

    il y a 4 semaines

    Louvain, Belgique Humanisto bv Temps plein

    Voor onze klant, een vooraanstaand bedrijf gespecialiseerd in automatische doseerinstallaties, zoeken we een gedreven Field Service Engineer. Als deel van een succesvol en stabiel bedrijf, krijg je de kans om bij te dragen aan hoogstaande technische oplossingen binnen de sector. Als Field Service Technieker ben je verantwoordelijk voor het volgende...

  • Field Service Engineer

    il y a 1 mois

    Louvain, Belgique Humanisto bv Temps plein

    Voor onze klant, een vooraanstaand bedrijf gespecialiseerd in automatische doseerinstallaties, zoeken we een gedreven Field Service Engineer. Als deel van een succesvol en stabiel bedrijf, krijg je de kans om bij te dragen aan hoogstaande technische oplossingen binnen de sector. Als Field Service Technieker ben je verantwoordelijk voor het volgende...

  • Night Field Service Engineer

    il y a 4 semaines

    Louvain, Belgique Humanisto bv Temps plein

    Voor onze klant, een vooraanstaand bedrijf gespecialiseerd in automatische doseerinstallaties, zoeken we een gedreven Field Service Engineer. Als deel van een succesvol en stabiel bedrijf, krijg je de kans om bij te dragen aan hoogstaande technische oplossingen binnen de sector. Als Field Service Technieker ben je verantwoordelijk voor het volgende...

  • Night Field Service Engineer

    il y a 1 mois

    Louvain, Belgique Humanisto bv Temps plein

    Voor onze klant, een vooraanstaand bedrijf gespecialiseerd in automatische doseerinstallaties, zoeken we een gedreven Field Service Engineer. Als deel van een succesvol en stabiel bedrijf, krijg je de kans om bij te dragen aan hoogstaande technische oplossingen binnen de sector. Als Field Service Technieker ben je verantwoordelijk voor het volgende...

  • Technology Manager

    il y a 2 semaines

    Louvain-la-Neuve, Wallonie, Belgique I.R.I.S. Solutions & Experts Temps plein

    About IRIS IMS:What if you join a company that offers a wide range of innovative technological solutions and services to answer to the Digitalization challenges of organisations ? Part of our offerings are Smart Capture, Content Management, Case Management and Robotic Process Automation. Solutions are delivered based on our own IRIS technology, next to that...

  • Customer Service Technical Expert

    il y a 3 semaines

    Louvain-la-Neuve, Belgique IBA Temps plein

    **Requisition ID**:1165**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** The **Customer Service Technical Expert **will be part of the Customer Success team and will play a key role within IBA Industrial. He will be Responsible for the gathering and maintenance of installed base knowledge in order to leverage it in terms of customer...

  • Director, Consulting Services

    il y a 4 semaines

    Louvain-la-Neuve, Belgique CluePoints Temps plein

    **_Louvain-La-Neuve_**_, _**_Belgium_**_ _** **SCOPE: The Director, Consulting Services plays an important role within CluePoints, tasked with supporting and mentoring a high-performing Consulting Services team. This role is instrumental in fostering an environment that promotes communication, standardization, simplicity, critical thinking, and continuous...

  • Director, Consulting Services

    il y a 2 semaines

    Louvain-la-Neuve, Wallonie, Belgique CluePoints Temps plein

    _Louvain-La-Neuve__, __Belgium__ _****SCOPE: The Director, Consulting Services plays an important role within CluePoints, tasked with supporting and mentoring a high-performing Consulting Services team. This role is instrumental in fostering an environment that promotes communication, standardization, simplicity, critical thinking, and continuous...

  • Project Managers

    il y a 1 semaine

    Louvain-la-Neuve, Wallonie, Belgique Carmeuse Lime & Stone Temps plein

    As a Project Manager, you are responsible for managing medium and large size greenfield / brownfield industrial projects of TFL spread across various geographies and shall include managing site execution works.TECforLime is, an engineering company, part of the Carmeuse Group providing technical services and engineering. As part of the technical services, TFL...

  • Service Line Manager Geotechnics

    Il y a 2 mois

    Louvain-la-Neuve, Belgique Fugro Temps plein

    Job Description Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of Geo-data and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build, and operate...

  • Indirect Purchasing Manager

    il y a 3 semaines

    Louvain-la-Neuve, Belgique IBA Temps plein

    **Who are we?** IBA is a listed company, headquartered in Belgium, and employs 1500 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives Innovating for life since more than 30 years, IBA has opened new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which...

  • Service Delivery Manager

    il y a 2 semaines

    Louvain-la-Neuve, Wallonie, Belgique IBA Temps plein

    Requisition ID:2109Location:Louvain-la-Neuve, BEShift:Full-TimeKind of contract:Open Ended ContractMissionJoin IBA - Where Innovation Meets Impact in Medical DevicesAre you an ace in IT, skilled in elevating the standards of service delivery and a knack for guiding dynamic teams?Dive into the role ofBe a pivotal part of our vibrant team, pushing the...

  • End User Services Engineer

    il y a 1 semaine

    Louvain-la-Neuve, Wallonie, Belgique CureVac Corporate Services GmbH Temps plein

    Design. Progress. Together. CureVac Corporate Services GmbH, a wholly owned subsidiary of CureVac SE, combines the central functions of the CureVac business group. CureVac is a global biopharmaceutical company in the field of mRNA technology, with more than 20 years of expertise in researching, developing and optimizing the versatile biological molecule...

  • Documentation Manager

    il y a 3 semaines

    Louvain-la-Neuve, Belgique IBA Temps plein

    **Who are we?** IBA is a listed company, headquartered in Belgium, and employs 1500 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives Innovating for life since more than 30 years, IBA has opened new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which...

  • Indirect Purchasing Manager

    il y a 1 semaine

    Louvain-la-Neuve, Wallonie, Belgique IBA Temps plein

    Who are we?IBA is a listed company, headquartered in Belgium, and employs 1500 people across the globe mobilizing their skills and passion to Protect, Enhance and Save livesInnovating for life since more than 30 years, IBA has opened new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which is...

  • Project Manager Inspections

    il y a 4 semaines

    Louvain-la-Neuve, Belgique Alyé Temps plein

    Engineering, Offres d'emploi - Brabant Wallon, Louvain-la-Neuve **THE COMPANY**: Our client has been a key player in the fields of fire and theft protection for over 50 years. They promotes their activities through five divisions: information, regulation and standardization, laboratory testing, certification, and inspection. - Based in Louvain-la-Neuve - At...