Service Desk Agent
il y a 3 semaines
**Role: Service Desk Agent**
**Location: Brussels, Belgium**
**Description**:
The following tasks will be performed by external service provider following ITIL framework:
- Technical support line 2 (mainly in Oracle) regarding the use of information systems
- Release notes of the information systems
- High level testing of the information systems (service to developer teams)
- Maintenance of the Knowledge Database
**KNOWLEDGE AND SKILLS**:
The Following skills and knowledge are required for the performance of the above listed tasks:
- Good IT skills in particular Oracle SQL and PL/SQL and basic Unix
- Excellent communication / writing skills.
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.
- Ability to participate in multi-lingual meetings.
- Able to cope with the needs of multi-language site deployment.
- Knowledge in end user assistance or support of information systems
- Good knowledge of ITIL
- Knowledge of wiki, collaborative sites and social networks
- Good reporting skills
**SPECIFIC EXPERTISE**:
- Knowledge of Oracle SQL and/or PL/SQL (min. 3 years of experience)
- **Benefits**:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Brussels: Reliably commute or planning to relocate before starting work (required)
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