Information Technology Service Desk
Il y a 2 mois
IT Service Desk Agent
For one of the biggest employers worldwide we are putting together an new IT infrastructure team.
Are you service minded, customer oriented, a real problem solver and want to be part of this exciting journey? Then this is certainly the right fit for you
Job
Capture the data in the incident management tool
You ensure maximum user satisfaction, working closely with your colleagues.
Act as a single point of contact for the users
Escalate incidents according to the agreed process
Track incident status and inform users regarding status
Profile
You have an IT-related education
Preferably 1-year of experience in an IT-support environment
You know your way in the Windows environment and can resolve network issues
Knowledge of workplace tooling's (O365)
Knowledge of Active Directory
You are customer oriented and have great communication skills
**Must have, languages**: Dutch + French + English
Offer
A dynamic environment in a horizontal structure where personal development comes first. Extra training courses is only one of the many extra fringe benefits. Furthermore, a competitive salary together with a company car, fuel card, group insurance, hospitalization insure, meal vouchers, eco vouchers phone, laptop,...
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