Eu - User Documentation and Training Person

Il y a 2 mois


Brussels, Belgique The White Team Temps plein

**DESCRIPTION OF THE TASKS
- Discuss with stakeholders what they want to do and what can be achieved
- Producing/maintaining training material (wiki pages, collaborative site pages, etc.)
- Writing IS on-line help
- Configuring and testing the system for the training scenarios to be used
- Clarify user expectations of course content and system behaviour
- Organising training/coaching sessions
- Give training / coaching (users and support services)
- Provide guidance using social networks
- Support users in the review process of the documentation
- Ensure proper follow-up via IMT
- QA review of training material to ensure the defined standards and procedures are been followed.
- Ensure that the material produced meets the training scope defined and reflects the agreed release of the tool
- Prepare Storyboards
- Creation of videos in order to explain the use of software to users
- Review of training material specifically videos with audio recordings
- Design graphics that can be updated and reused when needed
- Production of audio scripts
- Should be prepared to record own voice for video and/or appear in videos
- Create and maintain templates and standards and processes
- Publish material, while adhering to the publication standards and privacy standards

**LEVEL OF EDUCATION
As stated in the Article 2.6.3.1. of DIGIT-TM II Service requirements, a minimum educational qualification for lot 1 is: Level of education corresponding to Level 6 of the European Qualification Framework which typically corresponds to a bachelor’s level or 3 years of higher education.

**KNOWLEDGE AND SKILLS
Following skills and knowledge are required for the performance of the above listed tasks:

- Very good knowledge of building training material
- Coaching experience
- Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods
- Proven ability to collaborate with team members to execute a shared project plan and meet deadlines
- Basic knowledge graphic development tools
- Experience working and editing video, graphics and illustrations
- Very good communication skills with technical and non-technical audiences
- Analysis and problem solving skills
- Capability to write clear and structured documents
- Ability to participate in technical meetings
- Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS Teams, MS Word, Firefox or Chrome or Edge, Windows 10.
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
- Ability to participate in multilingual meetings;
- Ability to work in multi-cultural environment, on multiple large projects;
- Excellent Team Player
- Ability to understand, speak and write English (C2/C2)

**SPECIFIC EXPERTISE
Following specific expertise is mandatory for the performance of tasks:

- Work experience in online education or training, preferably designing and implementing professional education products (minimum 3 years)



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