Head of Operational Processes
il y a 4 semaines
**Mission proposée**
Position de Management responsable de la définition, du pilotage et des améliorations des processus opérationnels des équipes Infrastructure.
En charge également de la construction et amélioration des cockpits de pilotage Managérial et des reportings de mesure de performance des processus opérationnels pour toute l’activité Infrastructure.
**Responsabilités**
- Responsable de la gestion de l’équipe : Recruter, coacher et suivre les performances et les compétences des collaborateurs.
- Définit les processus opérationnels/modes opératoires, assure et dirige la mise en place d’un système de pilotage de ces derniers afin d’en contrôler la performance et d’en identifier les améliorations.
- Pilote de manière transverse les plans d’action identifiés soutenant l’amélioration des processus opérationnels/modes opératoires
- Elabore et pilote la construction et les améliorations des dashboards de suivi de performance et d’efficience des processus opérationnels/modes opératoires ainsi que les cockpits de pilotage managérial (état d'avancement des différents projets en cours, mesure des KPIs, résultats des contrôles qualité)
- Elabore et pilote le budget nécessaire à la gestion et à l’amélioration des activités de l’équipe.
- Centralise, organise et assure la prioritisation continue des demandes de développements vers l’IT afin de garantir l’évolution des outils nécessaires aux activités Infrastucture
- Contribue aux projets transverses ou de départements en fonction du rôle attribué
**Profil**
- Une expérience de 3 à 4 années dans un secteur similaire avec gestion d’équipe
- Assertivité
- Communication aisée et claire
- Résistant au stress
- Collaboration cross-fonctionnelle
- Attrait pour les chiffres (budget et KPIs)
- Conduite éthique
- Adaptabilité
- Français: connaissance active (oral et écrit)
- Connaissance du néerlandais et anglais est un plus
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