Customer Supply Services Representative
il y a 3 jours
You’ll be responsible for delivering customer service to one or more of our major accounts ensuring that customer requirements are met and orders are processed appropriately.
Working with the Supply and local commercial functions to deliver service level objectives to major accounts you will be required to manage the development and implementation of continuous improvement opportunities and processes aligned with service objectives. Also working closely with the customers supply chain structures to ensure effectiveness of processes.
- Day to day management of customer requirements for a specific RB key customer/s.
- Manages and processes customer orders
- Build a relationship with your supply counterpart and be always one step ahead of them.
- Manage the ordering process from A to Z including order management, stock control, outbound (transport), returns, etc.
- Analyses service drivers and leads improvement initiatives to deliver best in class service performance.
- Collaborates with key stakeholders and those who influence service performance; including Commercial teams, Supply Planning, freight and warehousing service providers to address ways to improve customer satisfaction
- Reports weekly KPI’s for Service Levels and customer indicators internally and externally
- Short stock management, including allocation of critical items to customers
- Updates KPI Scorecards for major RB customers
- Prepare dashboards for the key account customers.
- Investigates and validates credit claims and looks at ways to reduce order errors
- Liaises with account managers (internal / external) to provide customer insights and identify opportunities
- Provide monthly analysis on different supply topics for the department (costs, truck optimization, dispute, service level
**Skills**
- Availability to work autonomously and take ownership, problem solving mind set.
- Excellent communication skills in French,Dutch, AND English
- Excellent analytical skills and Excel knowledge (pivot table, basics formulas, organize data to provide analysis)
- Power BI
- SAP ECC
**Equality**:
At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
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