CRM Specialist
Il y a 7 mois
Pour notre client, un acteur majeur dans le fashion retail, nous recherchons un CRM Specialist.
Le poste est basé au HQ à Bruxelles.
En tant que CRM Specialist, vous êtes le spécialiste de la relation client. Vous entretenez et optimisez la relation client et vous contribuez ainsi à renforcer le lien entre l’enseigne et ses clients.
**Votre défi**
- Vos responsabilités seront, entre autres, les suivantes ;- Collecter et analyser les données relatives aux clients
- Analyser et suivre les comportements et les préférences des clients
- Mettre en place des actions au moyen des canaux digitaux pour améliorer et optimiser la relation
- Suivre et analyser les résultats des actions entreprises
- Créer et gérer des campagnes de fidélisation
- Développer de nouvelles façons de répondre aux besoins des clients
- Superviser les interactions entre les clients et les plateformes internes
- Créer et mettre en œuvre des campagnes avec le partenaire externe
- Développer des campagnes marketing pour attirer de nouveaux consommateurs- Collaborer avec le service des ventes, les responsables du market place et l'ensemble des équipes afin d'améliorer l'expérience du client
- ..
**Votre profil**
- Diplôme Bachelor ou Master ( Commerce, Marketing, Communication, Management numérique)
- +/- 2 ans d’expérience sur une fonction similaire
- Connaissance des méthodes d'acquisition et de fidélisation de la clientèle
- Excellentes aptitudes à communiquer tant à l’oral qu’à l’écrit
- Capacités analytiques et orientation résultats
- Sens de l’organisation, capacité à gérer plusieurs tâches
- Excellente maitrise des outils CRM et de gestion
- Bonne maitrise des outils liés au marketing digital
- Goût du travail en équipe
- La maitrise du néerlandais est un atout supplémentaire
- Mentalité hands-on
- Personnalité réactive, créative et force de proposition
- Expérience dans le retail
**Offre**
Notre client offre un salaire très compétitif complété par les avantages extra-légaux liés à ce type de fonction, dans une entreprise en pleine mutation.
**Référence**
ABA 793
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