Business CRM Strategy Manager

Il y a 7 mois


Brussels, Belgique Sia Partners Temps plein

Company Description

Sia Partners is a specialist Management Consulting firm created in 1999 and has grown into a global firm with approximately 2800 employees and annual revenue exceeding $400m. Our culture is strongly orientated towards high-quality expertise and delivering excellent results and outcomes for our clients, which include a wide range of multinational companies. Our global presence and our expertise in more than 40 sectors and services allows us to accompany clients worldwide. Using innovative technologies such as our own in-house apps, social networks, and digital tools, we provide a truly integrated global service.

Through Consulting for Good, we put our expertise at the service of our clients' climate objectives and make sustainable development a performance lever for our clients. Our portfolio of offerings is cross-sectors and 17 % of our revenue is generated from engagements with a CSR focus.

**Job Description**:
Your activities include:

- Support clients in defining a CRM vision and roadmap, guiding them as an advisor through project implementation and/or be the point of contact for all CRM innovations
- Follow-up on the latest developments in your preferred industry (trends, processes, technology)
- Gather business requirements and translate into workable CRM solution specifications
- Grow and maintain relationships with different stakeholders from the Marketing, Sales, Services and IT departments at our clients;
Furthermore you will get the opportunity to actively contribute to Sia Partners’ internal activities.
- Development and reinforcement of our offer, by understanding and interpreting CRM (Customer, Marketing, Sales, Service & Data) innovations and challenges
- Working closely with our other offices and leveraging our global network to take part in cross-selling initiatives and widely share our knowledge.
- With the use of your network and experience, you will also generate and explore new business opportunities. Creating proposals and tracking the latest developments across the industry is included in this role.

Equipped with the entrepreneurial fibre, you are ready to collaborate with us in a fast growing company.

**Qualifications**:

- You have successfully completed your Master’s Degree.
- 5 to 8 years’ experience in a strategic/business analysis/product owner role during multiple CRM projects (discovery, assessments, implementations & improvements)
- Experience with Salesforce or other CRM tools (certifications are a plus).
- Experience in service design methodologies (persona, customer journey, service blueprints) and translating into technical solutions
- Knowledge of Agile and experience to act as Scrum Master is a key advantage
- Trilingual: Dutch, French and English
- You have a creative and analytical mind, can explore options and synthesize these into conclusions.
- You are dynamic, result-oriented combined with an entrepreneurial mindset.
- Strong communication skills and you are a team player

Additional Information

We are unable to provide a work permit for this position

Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.



  • Brussels, Belgique Sia Partners Temps plein

    Company Description Sia Partners is a specialist Management Consulting firm in 1999 and has grown into a global firm with approximately 2500 employees and annual revenue exceeding $400m. Our culture is strongly orientated towards high-quality expertise and delivering excellent results and outcomes for our clients, which include a wide range of multinational...

  • CRM & Loyalty Manager

    Il y a 7 mois


    Brussels, Belgique Nestle Operational Services Worldwide SA Temps plein

    **Position Summary** **A day in the life of a CRM and Loyalty Manager** - Develop, implement, and monitor CRM strategy across the organization to optimize customer value and engagement according to market and brand objectives. - Define and monitor respective KPIs and adjusts when necessary. Create and write requirements to track these KPI’s fluently and...


  • Brussels, Belgique Sia Partners Temps plein

    Company Description Sia Partners is a specialist Management Consulting firm created in 1999 and has grown into a global firm with approximately 2800 employees and annual revenue exceeding $400m. Our culture is strongly orientated towards high-quality expertise and delivering excellent results and outcomes for our clients, which include a wide range of...


  • Brussels, Belgique Sia Partners Temps plein

    Company Description Sia Partners is a specialist Management Consulting firm in 1999 and has grown into a global firm with approximately 2500 employees and annual revenue exceeding $400m. Our culture is strongly orientated towards high-quality expertise and delivering excellent results and outcomes for our clients, which include a wide range of multinational...


  • Brussels, Belgique Technology & Strategy Temps plein

    Founded in 2008, **Technology and Strategy (T&S)** is an consulting firm specializing in engineering, IT and digital project management. We are a trusted partner for our customers on innovative projects, and have an integrated design office to meet market requirements. T&S is a company** focused on people and excellence**. We share our expertise with a...

  • Stage E-business, Digital

    il y a 1 semaine


    Brussels, Belgique Parfums Christian Dior Temps plein

    **PURPOSE OF THE JOB** The E-Business, Digital & CRM Assistant will help both the E-business & the CRM Executive on their daily tasks and will be involved in the development of E-retail, E-Commerce and CRM on the BeLux market, with different areas of focus: - Ensure that e-retail trade plans are shaped and delivered effectively - Ensure the roll-out of...

  • E-business, Digital

    il y a 6 heures


    Brussels, Belgique Parfums Christian Dior Temps plein

    POSITION **PURPOSE OF THE JOB** The E-Business, Digital & CRM Assistant will help both the E-business & the CRM Executive on their daily tasks and will be involved in the development of E-retail, E-Commerce and CRM on the BeLux market, with different areas of focus: - Ensure that e-retail trade plans are shaped and delivered effectively - Ensure the...

  • IT CRM Lead

    Il y a 5 mois


    Brussels, Belgique AMA European Consulting Temps plein

    This Veeva CRM expert need to be able to do project analysis and work with business stakeholder in order to identify how we can adapt Veeva CRM to the need of the company. - He/she will need to lead Veeva CRM & Commercial technology project (example: CRM new features projects such as event management, Update in CRM to adapt our needs for launches, evolution...

  • CRM Manager

    il y a 1 semaine


    Brussels, Belgique Generations Recruitment Temps plein

    **What's in it for you?**: - The opportunity to develop yourself within a dynamic Belgian fashion company growing internationally. - A challenging and diverse position within an enthusiastic and dynamic organization. - A motivating salary package in line with your skills and your experience. ***About the company**: Our client is a 100% Belgian fashion...

  • CRM Officer

    il y a 1 semaine


    Brussels, Belgique Bingoal Temps plein

    Bingoal is a Belgian company with more than 20 years’ experience in providing online and offline sports betting and casino games. Today, Bingoal is an ambitious and dynamic company looking for an enthusiastic **CRM Officer**_**. **_As such, you will be responsible for managing and developing our CRM strategy for casino products and collaborating with the...

  • Strategy Manager

    Il y a 7 mois


    Brussels, Belgique Moro Tech Temps plein

    **Our Company** Moro Tech is a proud member of Moro Global with presence in Greece, Cyprus, Belgium and Japan, while we continue to transform and grow. We are a technology-enabled consulting company providing human-centered and tech-powered solutions to accelerate the business-journey of private companies and public organizations. We support companies and...

  • Loyalty & CRM Manager

    Il y a 7 mois


    Brussels, Belgique Le Pain Quotidien Temps plein

    **Le Pain Quotidien: a Belgian concept**: Le Pain Quotidien is a bakery-restaurant chain founded in 1990 by Alain Coumont. Alain was displeased with the quality of the bread in Brussels, so he decided to start making his own sourdough bread using just 4 ingredients: water, flower, salt and time. His concept was successful since by now there are over 200 Le...

  • CRM Campaign Specialist

    Il y a 7 mois


    Brussels, Belgique Eurostar International Temps plein

    At Eurostar, we're not just in the business of transportation; we're in the business of crafting unforgettable journeys. As a CRM Campaign Specialist, you will play a pivotal role in our CRM & Loyalty team, where our mission is to retain customers, ignite their engagement, and drive revenue growth. By curating personalized loyalty and B2B communications,...

  • Marketing Officer

    il y a 1 semaine


    Brussels, Belgique Bingoal Temps plein

    Bingoal is a Belgian company with more than 20 years’ experience in providing online and offline sports betting and casino games. Today, Bingoal is an ambitious and dynamic company looking for an enthusiastic **Marketing Officer (CRM)**_**. **_As such, you will be responsible for managing and developing our CRM strategy for casino products and...


  • Brussels, Belgique Orange Business Temps plein

    **The team, position & mission**: We are looking for a CRM Dynamics Technical Consultant to join our Digital Team. Do you want to work with the latest technologies? Are you interested in creating innovative solutions with Dynamics Omnichannel, Microsoft Digital Center, Customer Data Platform and Customer Engagement, then this could be the perfect job for...


  • Brussels, Belgique Orange Business Temps plein

    **The team, position & mission**: We are looking for a CRM Dynamics Technical Consultant to join our Digital Team. Do you want to work with the latest technologies? Are you interested in creating innovative solutions with Dynamics Omnichannel, Microsoft Digital Center, Customer Data Platform and Customer Engagement, then this could be the perfect job for...

  • Event and CRM Officer

    Il y a 7 mois


    Brussels, Belgique Axis Temps plein

    Our client, a Belgian independent law firm, is actively looking for an Events and CRM Officer. The Events and CRM officer will support the Marketing and Business Development (MBD) team in a broad range of projects and activities designed to strengthen and grow the firm’s visibility and portfolio on the Belgian and international markets. The Events and CRM...

  • CRM Specialist

    il y a 1 semaine


    Brussels, Belgique Test-Aankoop Temps plein

    You will support the roll out of the new Salesforce platform together with BT and the external integrator to ensure we successfully implement according to timeline and budget. **Our goal**: Transforming our customer engagement by introducing effective retention strategies that drive customer loyalty, satisfaction, service differentiation and long-term...

  • Events & CRM Executive

    il y a 4 jours


    Brussels, Belgique Axis Temps plein

    For one of our clients active in the Legal sector, we arelooking for a Events & CRM executive. The Events and CRM Executive will support the Marketing and Business Development (MBD) team in a broad range of projects and activities designed to strengthen and grow the firm’s visibility and portfolio... **Description** For one of our clients active in the...

  • Strategy Manager

    il y a 6 jours


    Brussels, Belgique UNITED PARCEL SERVICE Temps plein

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...