Team Manager

Il y a 5 mois


Brussels, Belgique Louis Vuitton Temps plein

POSTE

As a Team Manager for DACH and Eastern Europe markets, you will lead the organization and development of a team of Client Advisors by supervising calls, cascading to your direct team the business priorities given by your manager (the Client Services Manager). You will also ensure the drive of performance, and that set objectives are achieved, motivating and coaching people, and handling client complaints when needed. In the absence of the Client Service Manager will take over the management of the team.

**TEAM MANAGEMENT & DEVELOPMENT**
- Engage in on-the-spot coaching and induction of new Client Advisors, particularly on policies and procedures and product knowledge
- Identify, recruit and develop talents, secure succession plans in collaboration with the Team Manager
- Set individual and team goals; proactively assess and manage performance against expectations
- Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers
- Conduct performance reviews and monitor the quality of the calls in order to evaluate and improve (scripts, processes, etc )

**CLIENT AND BUSINESS DEVELOPMENT**
- Supporting the Client Services Manager in achieving business objectives, projects, and initiatives (i.e. reporting, sales analysis, product training)
- Support the team in building long term Client relationship, leveraging the different clienteling tools
- Establish a Client-centric mindset to ensure the highest level of Client experience and proactively handle Client-related situations
- Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
- Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
- Put in place action plans to boost business and maximize product performance, leveraging clienteling, training and team animation

**PLANNING AND OPERATIONS**
- Manage on a daily basis the flow of inbound and outbound calls and make necessary adjustments
- Act as a role model demonstrating leadership to the team, support them with their own sales and service levels, foster cross-selling
- Assist in dealing with client complaints, exchanges and enquiries, ensuring they are dealt with promptly and efficiently within the boundaries of our policies
- Ensure policies, Brand standards, and guidelines are communicated and implemented
- Support in staff planning (workforce management)

PROFIL

**BASIC QUALIFICATIONS**
- Must be available to work shift based working patterns including Saturdays, Sundays and Bank Holidays (approximately one weekend per month)
- A combination of 2/3 years management experience in a call centre or service centre environment, ideally within the luxury industry, or of Managerial role in Retail, Hospitality or Client-Facing industries.
- Advanced MS Excel skills
- Proven comfort/experience communicating and influencing across job levels with both internal and external partners
- Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change
- Excellent analytical and quantitative skills
- Strong Interpersonal skills and ability to provide feedback in a constructive and professional way

INFORMATIONS COMPLÉMENTAIRES

By joining Louis Vuitton, you will receive a generous benefits package, including but not limited to supplementary Hospitalisation + Outpatient medical insurance (including dental), pension plan, lunch vouchers, and employee discounts. In addition to working with the most talented and inspirational leaders within the luxury market you will also have an opportunity to attend industry renowned training and have access to unparalleled career opportunities both within Louis Vuitton and the LVMH Group.
- “Louis Vuitton is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment”_


  • Team Manager

    Il y a 5 mois


    Brussels, Belgique Louis Vuitton Temps plein

    POSTE As a Louis Vuitton **Team Manager**, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build sustainable Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated...

  • Team Manager

    Il y a 7 mois


    Brussels, Belgique Louis Vuitton Temps plein

    POSTE OVERALL MISSION: As a Louis Vuitton **Team Manager**, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build sustainable Client relationships, proactively foster the achievement of sales goals, and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build...

  • Team Manager

    Il y a 7 mois


    Brussels, Belgique Louis Vuitton Malletier Temps plein

    **Position**: OVERALL MISSION: As a Louis Vuitton **Team Manager**, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build sustainable Client relationships, proactively foster the achievement of sales goals, and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and...

  • Manager

    Il y a 5 mois


    Brussels, Belgique Tempo-Team Temps plein

    functiegroep Horeca- - referentie DUOTT-1285215 jobdetails Hou je van toeristische attracties? Wij ook! Ben je op zoek naar een baan waarbij je een restaurant kunt beheren als een mini-bedrijf binnen deze amusementshal? Wil je een positie als manager bekleden? Lees dan verder! De TOP-manager die we zoeken is in staat om: - te zorgen voor naleving van de...

  • Rta Team Manager

    Il y a 4 mois


    Brussels, Belgique Louis Vuitton Malletier Temps plein

    **Position**: “Plans are worthless, but planning is everything.” Part of the Performance team and reporting to the Performance Manager, the RTA Team Manager is leading the RTA team and strategy ensuring we are offering the best services to our clients. The RTA team is responsible for traffic management from Monday to Friday from 8 am to 8pm. Team...

  • Rta Team Manager

    Il y a 4 mois


    Brussels, Belgique Louis Vuitton Temps plein

    POSTE “Plans are worthless, but planning is everything.” Part of the Performance team and reporting to the Performance Manager, the RTA Team Manager is leading the RTA team and strategy ensuring we are offering the best services to our clients. The RTA team is responsible for traffic management from Monday to Friday from 8 am to 8pm. Team Managers are...

  • Team Manager

    Il y a 5 mois


    Brussels, Belgique Louis Vuitton Malletier Temps plein

    **Position**: As a Team Manager for one of our market, you will lead the organization and development of a team of Client Advisors by supervising calls, cascading to your direct team the business priorities given by your manager (the Client Services Manager). You will also ensure the drive of performance, and that set objectives are achieved, motivating and...

  • Team Manager

    Il y a 5 mois


    Brussels, Belgique Louis Vuitton Temps plein

    POSTE As a Team Manager for one of our market, you will lead the organization and development of a team of Client Advisors by supervising calls, cascading to your direct team the business priorities given by your manager (the Client Services Manager). You will also ensure the drive of performance, and that set objectives are achieved, motivating and...

  • Team Manager Infra

    Il y a 5 mois


    Brussels, Belgique TRACTEBEL ENGINEERING S.A. Temps plein

    Requisition ID: 16734- Location: BRUXELLES, BE, 1000**_Tractebel is a global engineering and consulting company delivering integrated solutions for sustainable energy and built environment projects. Our expertise is trusted worldwide across multiple markets like nuclear, renewables, power & gas, electrical grids, hydropower & dams, water resources & supply,...

  • Shop Manager

    Il y a 5 mois


    Brussels, Belgique Tempo-Team Temps plein

    groupe de fonction Administration- - référence DUOTT-1256893 offre d'emploi Pour notre client, un magasin de prêt à porter spécialisé dans les vêtements de marques et les accessoires, nous recherchons un Shop Manager avec une expérience de managment pour renforcer les magasins de la marque en région Liegeoise. En tant que Shop Manager vous aurez...


  • Brussels, Belgique Tempo-Team Temps plein

    functiegroep Administratie- - referentie DUOTT-1287515 jobdetails Are you ready to join our dynamic team ? As the Management Assistant, you will play a crucial role in supporting our team. Here's what you'll be responsible for: 1. Creating the layout for various documents such as meeting reports, project-related documents, incoming and outgoing mails, and...


  • Brussels, Belgique Belfius Temps plein

    Belfius Bank - Customer Services - Brussel - Permanent Je bent verantwoordelijk voor de kwaliteit van de gegevens in ons klantensignaleringssysteem en biedt ondersteuning aan de operationele teams door middel van analyses, monitorings en het bijwerken van massagegevens. Je geeft leiding aan een team van +/- 5 collega’s en werkt nauw samen met de...

  • Management Assistant

    Il y a 4 mois


    Brussels, Belgique Tempo-Team Temps plein

    functiegroep Receptie- - referentie CXTTP-3370 jobdetails Zet jij graag de puntjes op de i? Ben jij een administratief talent en werk je hierin graag zelfstandig? Neem je graag de nodige verantwoordelijkheid? Lees dan zeker verder. Voor een firma in het centrum van Brussel zijn wij immers op zoek naar een tweetalige management assistant! Eén dag thuiswerk...

  • Team Manager Brussel

    Il y a 5 mois


    Brussels, Belgique Partena Professional Temps plein

    **Partena Outsourcing** biedt oplossingen op maat voor bedrijven die een aantal taken (personeelsadministratie, loonadministratie,...) op occasionele of structurele basis willen uitbesteden. Voor ons Payroll Partners Center team zijn we actief op zoek naar **Team Manager** voor onze dienst Loonbeslag & Ecucatief Verlof : Brussel **Wat verwachten we van...


  • Brussels, Belgique The White Team Temps plein

    **NATURE OF TASKS Organisation, implementation and maintenance of (IS) support Coordination of support teams IS Service management Coordination with the project teams Coordination of wiki sites, collaborative sites or social networks Follow-up of service quality Management and follow-up of user requests Guidance regarding the use of information...


  • Brussels, Belgique The White Team Temps plein

    **DESCRIPTION OF THE TASK**: - Lead and manage IT development projects within the organization. - Ensure project objectives are met within scope, budget, and schedule constraints. - Utilize PM2 (Project Management Methodology) and/or Prince2 methodologies for project planning and execution. - Establish and maintain project governance frameworks, processes,...


  • Brussels, Belgique The White Team Temps plein

    **Key Responsibilities**: - **Team Leadership**: Manage and mentor the IT services team, fostering professional development and ensuring timely project completion. - **Service Management**: Collaborate with business stakeholders to define, implement, and communicate service level agreements (SLAs) and operational level agreements (OLAs) to the IT team. -...


  • Brussels, Belgique Sparagus Temps plein

    The aim of the Digital Business Solutions (DBS) department is to support all of our client's business activities. It ensures that our client has efficient processes and an autonomous, high-performance IT system to support these processes, as its needs and technologies evolve.  In this context, we are looking for a Team Manager to replace the current...


  • Brussels, Belgique The White Team Temps plein

    **DESCRIPTION OF THE TASKS** Following tasks will be performed by external service provider: - Manage the implementation of information systems to meet identified business needs, acquiring and using the necessary resources and skills, within agreed parameters of cost, timescales, and quality. - Give proposals for project strategies, planning, definition of...


  • Brussels, Belgique STIB MIVB Temps plein

    **Jouw omgeving**: De MIVB stelt meer dan 10.000 mensen tewerk in meer dan 300 verschillende beroepen! Wist je dat we een van de weinige openbare vervoersmaatschappijen ter wereld zijn die zowel betrokken zijn bij het ontwerp en de bouw als bij de planning en de exploitatie van haar netwerk? Daarom hebben we zoveel verschillende banen en...