Digital Frontend Customer Journey Expert

**Customer Journey Expert - Digital Channels** **Level 15 | 100% fixed contract | Brussels** **Your role & work environment** As a **Customer Journey Expert (CJE) Digital Channels**, you will analyse the behaviour of our customers when banking digitally, as well as the processes of digitizing sales and services at ING. Armed with those insights, you will...

**[Digital Customer Journey expert - Customer Activation & Engagement / Tribe Daily Banking & Mobile First - Brussels - 1**7**: **[Digital Customer Journey Expert - Customer Activation & Engagement]**: ***Your role & work environment**: At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial...

**Customer Journey Expert Digital Business Onboarding**: Customer Journey Expert Digital Business Onboarding Digital Business Banking ~50% work from home **A day in the life of a Customer Journey Expert Digital Business Onboarding** - Creating and improving seamless, secure and personalized digital journeys to onboard business customers of all sizes -...

**Customer Journey Expert Digital Services (CJE)** (15/16) **Brussels, 100% fixed contract** **We redefine banking. How about you?** There has never been a more interesting time to work at ING. We’re on a journey that is centered around our customers, powered by technology and driven by smart, determined people. All working to empower our customers to...

**Digital Customer Journey Expert **- Digital Sales BE - Brussels** - **CJE - Channel Management III**: ***: **Technical data function****: ING Belgium, Cours-Saint-Michel, Sint Michielswarande Possibility of 50% work from home on the basis of a team agreement CJE - Channel Management III Job Level 16 Hiring manager: Olivier Smet Recruiter: Liron...

Digital Customer Journey Expert - Customer onboarding - Daily Banking & Mobile First **Digital Customer Journey Expert to boost user experience of our new clients when onboarding at ING.**: [Customer Journey Expert] Work Location - Brussels Possibility of 50% work from home on the basis of a team agreement Work Schedule - Full Time Within our team, we...

**Customer Journey Expert for Customer Data - Digital Business Banking - Brussels**: Work Location: Brussels Possibility of ~50% work from home on the basis of a team agreement Work Schedule: Full-time or part-time (>= 80%) **Your role & work environment****: You will be part of the Customer Data area within the Digital Business Banking department. We...

Digital Customer Journey Expert - Customer Acquisition & Engagement Your role & work environment At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. In Tribe Daily Banking and Client...

**Customer Journey Expert - Digital Advice - Assisted Channels Tribe** fluent in Dutch and/or French & English **Technical data function** **Work Location : CSM** **Possibility of 50% work from home on the basis of a team agreement]** **Function Class: 15** **Function Code CJE - Channel Management II** **Work Schedule**: Preferably 100%, but 80% or 90% would...

**Advanced Customer Journey Expert at Digital Business Banking Channels - Vintage**: Digital Business Channels 50% work from home *** - **Ensure an excellent experience **for our Business customers and CLT**:analyse the behaviour of our customers in all business segments on our digital channels, and ensure the best possible digital experience for them and...

**Customer Journey Expert for Customer Data -** **Digital Business Banking** **Technical data function*** **Work Location: Brussels** **Possibility of ~50% work from home on the basis of a team agreement** **Work Schedule: Full-time or part-time (>= 80%)** **Sensitive Function: No** **PCP Function: No** **Representation costs: No** **Your role & work...

**Digital Customer Journey Expert - Instant Consumer Lending** **[Belgium, full time]** **Your key responsibilities** The role of a Customer Journey Expert is a broad role in which product management and IT come together. We are looking for a Customer Journey Expert with a focus on broadening our Instant Lending capabilities. In that capacity, we expect...

**Customer Journey Expert - Digital Channels** **Your role & work environment** Always wanted to work on the most important channel of the bank, namely our mobile app? Well, then we are looking for you: As a **Customer Journey Expert (CJE) in the Digital & Customer Interaction department (“tribe”),** you will collaborate with your team but also with...

Customer Journey Expert Universal Digital Business Banking / Customer Data 50% work from home A day in the life of a Customer Journey Expert at Customer Data - Data Governance - Provide expert advice on customer data definitions, customer data exchange models and data mappings. - Organize and facilitate refinement sessions to clarify and drive decisions...

**Digital BackEnd Customer Journey Expert - Consumer Loans** **(level 16)** **[Belgium, full time]** **Your role & work environment** **Your key responsibilities** The role of a Customer Journey Expert is a broad role in which product management and IT come together. We are looking for a Customer Journey Expert with a focus on broadening our Instant...

Customer Journey Expert to boost Digital Service Adoption Customer Journey Expert - Digital Service Adoption Squad Daily Banking & Mobile First 50% working from home **A day in the life of a [CJE in the Digi Servengers squad]** - Analyze the **needs and behaviours of our customers**, armed with those insights, you will optimize customer journeys to...

Customer Journey Expert - Fraud Prevention Customer Journey Expert - Fraud Prevention Fraud & Cyber Security Belgium 50% work from home **A day in the life of a Fraud Prevention customer journey expert** Each year fraudsters are becoming more innovative, more efficient, and more persuasive in their attempts to steal our customers’ funds. The traumatic...

Customer Journey Expert - Squad Master Digital Service Adoption - Scrum master to boost Digital Service Adoption - 50% working from home **A day in the life of a CJE in the Digi Servengers squad** - Analyze the **needs and behaviours of our customers**, armed with those insights, you will optimize customer journeys to create the best mobile experience. With...

**Customer Journey Expert Channel Management III / Digital Business Channels** Segment Focus **| 100% fixed contract | Brussels| 50% Home Work possible on the bases of a team agreement** **Your role & work environment** As a **Customer Journey Expert (CJE) Digital Business Banking Channels / Segment Focus**, you will analyse the behaviour of our...

Customer Journey Expert - ComFin BE & NL The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. ING ComFin has started a transformation program to future-proof its IT landscape and enable further growth opportunities. Are you a hands on Customer Journey Expert / Business Analyst with experience in agile...