Administrator & Client Liaison

An opportunity is currently available for an Administrator & Client Liaison role to join the Bonhams team in Brussels.

**About Bonhams**
Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.

**About the Role**
The sale Administrator & Client Liaison is an integral role in the expertise departments, supporting the Specialists in the successful delivery of auctions and exports as well as the day to day running of the Brussels office.

In this dual role the Administrator & Client Liaison will work for different expertise departments to ensure the smooth running of the Brussels sales and exports.You will also work closely with the Brussels team on the coordination of clients' property across the Bonhams network.

**What you will be doing**

Sales Administration:

- You will be the department's experienced user of Auctioneer 3, Bonhams' bespoke Auction Management System and primary business tool.
- You will be responsible for managing clients and their property throughout the sale cycle, including receipting property into A3, generating and issuing consignment contracts, requesting and uploading client details and payment management.
- You will be the Department's primary contact for a range of external stakeholders ranging from our clients to restorers and suppliers, escalating to your Specialists when required.
- You will help co-ordinate the movement of property throughout the sale cycle, working with regional offices, Shipping, Operations & Photography to ensure efficient and compliant stock transfer.
- You will work with Client Services, Operations and Shipping to support clients with after sale enquiries, including the resolution of payments and arranging shipping quotes for both purchased and unsold lots.
- You will support your departments with preparing valuations, condition reports and condition photography as required.
- As an important part of the Department, you will also support on many day-to-day auction activities and ensure the Department has all it needs to run smoothly and effectively. Tasks will include responding to client enquiries pre
- and post-sale, bidding and event management.

Client Liaison:

- You will respond to and keep track of all incoming client enquiries and liaise with the specialists to ensure clients are followed-up with in a timely manner. You will also provide regular updates to the General Manager.
- You will be responsible for making sure that clients receive their sale proposals by following up with the specialists or with the clients directly.
- You will assist the specialists with updating the database, clients' details, and interests on a regular basis.
- You will be on hand to help during previews, sales, off-site events, dinners, and receptions in Belgium and Luxemburg.
- You will oversee and organise the worldwide shipping of clients' property from the Brussels office (or from the clients' home) to the Bonhams Cornette de Saint Cyr or to Bonhams offices worldwide, including providing quotes to clients.
- You will be responsible for liaising with the Ministry of Culture/Cites/Shippers/Department to arrange the appropriate export licences and import/export documents where necessary.

**Key Skills & Attributes**:

- Strong time management and organisational ability
- Excellent communication in all modes with both internal and external stakeholders
- Ability to manage workflow and priorities in a fast-moving environment
- A flexible approach and a willingness to support Departments and teams outside of your core responsibilities
- Fluent written and oral **ENGLISH, FRENCH and FLEMISH**:

- Previous experience in an administrative position (not necessarily from an auction background)
- Knowledge of shipping logistics is a plus

In addition to the tasks and responsibilities listed, you may be required to perform other duties as assigned by your Manager.

Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

**Job Types**: Full-time, Permanent contract

Schedule:

- Monday to Friday

Work Location: One location