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Support Manager
il y a 4 semaines
**Job ID: HNMJD2796**:
**Role: Support Manager**
**Location**:
**Brussels, Belgium**
**Description**:
Nature of task:
- Organisation, implementation and maintenance of (IS) support
- Coordination of support teams
- IS Service management
- Coordination with the project teams
- Coordination of wiki sites, collaborative sites or social networks
- Follow-up of service quality
- Management and follow-up of user request
- Guidance regarding the use of information systems
- Management of incidents related to information systems; organisation of the reporting
- Conception and organisation of user documentation for information systems
- Conception and management of IS and ICT trainings
- Participation in user, service and project meetings
- Elaboration and implementation of relevant support processes
**Specific Expertise**:
- At least 1 years of specific expertise in: Knowledge in end user assistance or support of information systems
- At least 1 years of specific expertise in: Good knowledge of ITIL
- At least 1 years of specific expertise in: Knowledge of wiki, collaborative sites and social networks
- At least 1 years of specific expertise in: Good reporting skills
**Knowledge and skills (Non-Technical)**:
- Please specify the knowledge and skills necessary for the performance of the above list tasks:
- Good IT skills
- Excellent communication / writing skills.
- Ability to give presentations.
- Ability to participate in multi-lingual meetings, good communication skills.
- Capability of working in an international/multicultural environment, rapid self-starting capability and experience in working in team; leadership capability
- Able to cope with the needs of multi-language site deployment.
- Urgent Openings
- Contract/Freelance
- Contract to Hire
- Direct Hire
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