Talent Finder
il y a 3 jours
Why work for us?
EMVO is a dynamic European organisation which is growing rapidly to meet the demands of the EU healthcare and pharmaceutical supply chain stakeholders and preventing falsified medicines from entering the legal supply chain
Working closely with 2000+ pharmaceutical companies and 30 National Medicines Verification Organisations
Permanent fulltime position with possible career path
Innovative systems
Involved in large scale projects
Friendly, motivated colleagues
Attractive remuneration package with many benefits
Homeworking, up to 4 days a week
**Responsibilities**:
As IT Service Desk Analyst you will be directly welcomed in a small, diverse, international, enthusiastic organisation.
**As our IT Service Desk Analyst, you will**:
Report to the Head of the Operations Department
Be involved in a European project delivering products regarding the FMD (Falsified Medicines Directive) to all countries in Europe
Diagnose and resolve functional and technical issues
Are responsible for solving the technical incident in a timely manner and/or for providing a suitable workaround for the incident
Record and track all the interactions in the ticketing system (Service Management Tool, SMT)
Monitor progress of incident resolution relative to the appropriate SLA
Managing the incident life-cycle, including closure and verification follow up with end users to ensure complete resolution of issues
Follow standard service desk procedures & processes
Follow up with customers and users to ensure complete resolution of issues
Advise staff on appropriate action & maintain the ownership of the incident & ensures updates
Where necessary, you work together with colleagues and with external parties/service providers to arrive at a quick solution
Create and keep documentation up to date (SharePoint, Knowledge base, etc.)
**Profile**:
At least 2 years of experience as a IT Support agent
You are analytically strong & solution-oriented
You're a great listener and register IT questions and problems communicated by end-users over the phone and mail
Lots of technical affinity, but also knows how to make the translation for the customer with your communication skills
Fluent English, excellent communication skills, both written and spoken
You see IT problems as a challenge and an opportunity to learn
You're friendly, professional, and helpful in contacts with customers
Knowledge of/or experience in ITIL environment
Work shifts of 8 hours from Monday to Friday
We offer
As the IT Service Desk Analyst at EMVO, you will join a stable, multicultural, highly motivated team of 11, working in an industry that is vital for today's evolving society.
**EMVO will also offer you**:
A challenging permanent position working with ground-breaking systems and major projects
Full time job (40h/week)
32 holidays
We offer an attractive remuneration package including meal vouchers, eco vouchers, group insurance, (pension, death and invalidity), health insurance, (hospitalisation and ambulatory), public transport subscription and Homeworking, up to 4 days a week
A career path is possible
Hiring Process
There will be maximum 4 interviews, always with members of the Operations Department and the HR Team
The hiring process will take around 5 weeks
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