IT Support Analyst
Il y a 3 mois
Job Description
The Brussels' office of Clifford Chance is currently looking to recruit an IT Support Analyst.
Technology underpins our ability to deliver legal services to our clients. It allows our lawyers to work more efficiently, to ever more demanding deadlines, with higher accuracy, in closer collaboration with our clients, and across a range of locations and devices.
As technology moves from back office efficiency to being more integrated into the core delivery of client service, our teams are developing beyond just solving problems and arise to being more innovative and forward thinking. They are increasingly helping lawyers to better understand the possibility of technology and to maximise the impact of what we do through technology delivery.
**Qualifications**:
- Fluency in spoken and written English is a pre-requisite, as well as fluency in French
- Experience of performing an IT training/functional support role in the legal sector or in a similar professional services type organisation is an advantage.
- Experience of delivering Microsoft Office and iManage related support/training.
- Any experience with the range of document production, management and forensics tools in the legal sector is a plus.
- Strong appreciation of cyber security best practices.
- Good understanding (and experience) of using templates and business standard documents.
- Knowledge of Apple OSX and iOS, and Android is an asset.
- Experience in building and profiling desktops and laptops.
- Experience supporting Wi-Fi, Cisco telephony, secure/follow me printing solutions is an advantage.
- Hands-on experience in supporting mobile devices and Video Conferencing systems.
- Good knowledge of Citrix will be an advantage.
- Highly professional individual who can thrive in a challenging and demanding working environment - the role holder will be a critical factor in helping users engage better with existing and new technology in an environment where the users are typically under high pressure.
- Personal passion and high level of curiosity in keeping abreast of developments in technology and understanding how it works.
- Willingness to take ownership and show initiative to achieve results.
- Resilience and self-motivation - able to face and overcome setbacks.
- Ability to engage in a consultative manner with staff to identify pain points and recommend tools to resolve.
- Service orientation with strong interpersonal, communication, influencing and leadership skills
- Ability to work with a multi-cultural regional team and to interact with global teams.
- Strong communication skills - you will be comfortable communicating at all levels, listening and adjusting to your audience's needs, clearly explaining theoretical concepts, and getting buy-in and confirming clarification at every step.
Company Description
We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.
Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.
Our one firm global strategy is focused on targeted growth led by the needs of our core clients, those who we can best support with the breadth and depth of Clifford Chance expertise, across the sectors and geographies, which matter most to them.
You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.
Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.
Additional Information
**Who you will work with**
Whilst Brussels based and focused, you will be part of the Benelux IT hub, working in close collaboration with your colleagues in Luxembourg and Amsterdam. You will help to ensure consistency of functional support to all users in these offices. To that end, some international support and travel is expected.
Our Technology team provides customer support in every office. It also operates over several global hubs, with service and infrastructure hubs in London, Frankfurt, Hong Kong, New York and two Centres of Excellence in India. You will be closely aligned to the local business b
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