Team Manager
Il y a 6 mois
POSTE
As a **Team Manager **you will support the CSC Manager to oversee, organise, and coordinate a team of Client Advisors by supervising and monitoring calls, ensuring that set objectives are achieved, motivating and coaching people, and handling client complaints when needed. Together, you'll shape unforgettable customer experiences through calls and digital interactions, ensuring every touchpoint reflects Louis Vuitton's legacy of quality.
- Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service.
- Coach and develop your team through personalized action and development plan and constructive feedback.
- Analyze sales trends and client feedback to develop innovative strategies that keep us at the forefront of luxury retail service.
- Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
- Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations.
- Managing traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
- Overseeing quality assessments across all communication channels to refine client interactions continuously.
- Directly support and drive key initiatives under the guidance of the CSC Manager.
- Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression
PROFIL
- Native fluency in Italian + fluent in English. Fluency in another language like Spanish or Portuguese would be a plus but not mandatory.
- Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
- Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays.
- Avanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI
- Strong analytical skills paired with excellent communication abilities across all levels of business.
-
Team Manager
Il y a 7 mois
Brussels, Belgique Louis Vuitton Temps pleinPOSTE As a Louis Vuitton **Team Manager**, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build sustainable Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated...
-
Team Manager
Il y a 8 mois
Brussels, Belgique Louis Vuitton Temps pleinPOSTE OVERALL MISSION: As a Louis Vuitton **Team Manager**, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build sustainable Client relationships, proactively foster the achievement of sales goals, and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build...
-
Team Manager
Il y a 8 mois
Brussels, Belgique Louis Vuitton Malletier Temps plein**Position**: OVERALL MISSION: As a Louis Vuitton **Team Manager**, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build sustainable Client relationships, proactively foster the achievement of sales goals, and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and...
-
Rta Team Manager
Il y a 6 mois
Brussels, Belgique Louis Vuitton Malletier Temps plein**Position**: “Plans are worthless, but planning is everything.” Part of the Performance team and reporting to the Performance Manager, the RTA Team Manager is leading the RTA team and strategy ensuring we are offering the best services to our clients. The RTA team is responsible for traffic management from Monday to Friday from 8 am to 8pm. Team...
-
Rta Team Manager
Il y a 6 mois
Brussels, Belgique Louis Vuitton Temps pleinPOSTE “Plans are worthless, but planning is everything.” Part of the Performance team and reporting to the Performance Manager, the RTA Team Manager is leading the RTA team and strategy ensuring we are offering the best services to our clients. The RTA team is responsible for traffic management from Monday to Friday from 8 am to 8pm. Team Managers are...
-
Manager
Il y a 7 mois
Brussels, Belgique Tempo-Team Temps pleinfunctiegroep Horeca- - referentie DUOTT-1285215 jobdetails Hou je van toeristische attracties? Wij ook! Ben je op zoek naar een baan waarbij je een restaurant kunt beheren als een mini-bedrijf binnen deze amusementshal? Wil je een positie als manager bekleden? Lees dan verder! De TOP-manager die we zoeken is in staat om: - te zorgen voor naleving van de...
-
Manager Team Pensioenfonds
il y a 4 semaines
Brussels, Belgique Axis Temps pleinWord de drijvende kracht achter de pensioenfondsen als Manager bij onze opdrachtgever! Neem de leiding over een team, innoveer processen en bouw sterke relaties op. Ben jij een creatieve denker met ervaring in pensioenfondsen en stakeholder management? Heb je een masterdiploma en uitstekende communicatievaardigheden? Dan zoeken we jou! Geniet van een...
-
Team Manager Infra
Il y a 7 mois
Brussels, Belgique TRACTEBEL ENGINEERING S.A. Temps pleinRequisition ID: 16734- Location: BRUXELLES, BE, 1000**_Tractebel is a global engineering and consulting company delivering integrated solutions for sustainable energy and built environment projects. Our expertise is trusted worldwide across multiple markets like nuclear, renewables, power & gas, electrical grids, hydropower & dams, water resources & supply,...
-
Shop Manager
Il y a 6 mois
Brussels, Belgique Tempo-Team Temps pleingroupe de fonction Administration- - référence DUOTT-1256893 offre d'emploi Pour notre client, un magasin de prêt à porter spécialisé dans les vêtements de marques et les accessoires, nous recherchons un Shop Manager avec une expérience de managment pour renforcer les magasins de la marque en région Liegeoise. En tant que Shop Manager vous aurez...
-
Team Manager Data Quality Management
Il y a 6 mois
Brussels, Belgique Belfius Temps pleinBelfius Bank - Customer Services - Brussel - Permanent Je bent verantwoordelijk voor de kwaliteit van de gegevens in ons klantensignaleringssysteem en biedt ondersteuning aan de operationele teams door middel van analyses, monitorings en het bijwerken van massagegevens. Je geeft leiding aan een team van +/- 5 collega’s en werkt nauw samen met de...
-
Management Assistant Fr en Nl
Il y a 6 mois
Brussels, Belgique Tempo-Team Temps pleinfunctiegroep Administratie- - referentie DUOTT-1287515 jobdetails Are you ready to join our dynamic team ? As the Management Assistant, you will play a crucial role in supporting our team. Here's what you'll be responsible for: 1. Creating the layout for various documents such as meeting reports, project-related documents, incoming and outgoing mails, and...
-
Team Manager Brussel
Il y a 6 mois
Brussels, Belgique Partena Professional Temps plein**Partena Outsourcing** biedt oplossingen op maat voor bedrijven die een aantal taken (personeelsadministratie, loonadministratie,...) op occasionele of structurele basis willen uitbesteden. Voor ons Payroll Partners Center team zijn we actief op zoek naar **Team Manager** voor onze dienst Loonbeslag & Ecucatief Verlof : Brussel **Wat verwachten we van...
-
Eu - Project Manager - Brussels - European
Il y a 6 mois
Brussels, Belgique The White Team Temps plein**DESCRIPTION OF THE TASK**: - Lead and manage IT development projects within the organization. - Ensure project objectives are met within scope, budget, and schedule constraints. - Utilize PM2 (Project Management Methodology) and/or Prince2 methodologies for project planning and execution. - Establish and maintain project governance frameworks, processes,...
-
Eu - Support Manager - Brussels
Il y a 6 mois
Brussels, Belgique The White Team Temps plein**NATURE OF TASKS Organisation, implementation and maintenance of (IS) support Coordination of support teams IS Service management Coordination with the project teams Coordination of wiki sites, collaborative sites or social networks Follow-up of service quality Management and follow-up of user requests Guidance regarding the use of information...
-
Information Technology Service Manager for
Il y a 2 mois
Brussels, Belgique The White Team Temps plein**Key Responsibilities**: - **Team Leadership**: Manage and mentor the IT services team, fostering professional development and ensuring timely project completion. - **Service Management**: Collaborate with business stakeholders to define, implement, and communicate service level agreements (SLAs) and operational level agreements (OLAs) to the IT team. -...
-
Team Manager customer Ad-interim
Il y a 7 mois
Brussels, Belgique Sparagus Temps pleinThe aim of the Digital Business Solutions (DBS) department is to support all of our client's business activities. It ensures that our client has efficient processes and an autonomous, high-performance IT system to support these processes, as its needs and technologies evolve. In this context, we are looking for a Team Manager to replace the current...
-
Manager Sociaal Mobiel Team
Il y a 6 mois
Brussels, Belgique STIB MIVB Temps plein**Jouw omgeving**: De MIVB stelt meer dan 10.000 mensen tewerk in meer dan 300 verschillende beroepen! Wist je dat we een van de weinige openbare vervoersmaatschappijen ter wereld zijn die zowel betrokken zijn bij het ontwerp en de bouw als bij de planning en de exploitatie van haar netwerk? Daarom hebben we zoveel verschillende banen en...
-
Eu - Project Manager - Brussels-nearsite
Il y a 6 mois
Brussels, Belgique The White Team Temps plein**DESCRIPTION OF THE TASKS** Following tasks will be performed by external service provider: - Manage the implementation of information systems to meet identified business needs, acquiring and using the necessary resources and skills, within agreed parameters of cost, timescales, and quality. - Give proposals for project strategies, planning, definition of...
-
Team Manager Client Investment Reporting
Il y a 2 mois
Brussels, Belgique Belfius Temps pleinBelfius Bank - Customer Services - Brussel - Permanent Het gepassioneerde team Client Investment Reporting zoekt een Team Manager. De missie van het team is om zowel de klanten, de bankers als de asset managers een correct en betrouwbaar overzicht te geven van hun beleggingen en staat in voor de tijdige bezorging van alle wettelijk verplichte...
-
Team Coordinator
Il y a 2 mois
Brussels, Belgique AMA European Consulting Temps plein**Job Overview**: The Team Leader is responsible for overseeing the daily activities of their team, ensuring that projects are completed on time and within budget, and maintaining high levels of team performance and morale. This role involves strategic planning, managing team dynamics, and providing support and guidance to team members. **Responsibilities...