Customer Support Specialist
Il y a 2 mois
MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.
We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.
We're headquartered in Milan, Italy, where you’ll find most of our employees but the teams you'll work with are across Europe and the UK.
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our product and services.
- Identifying customer needs and helping customers use our products, in accordance with our guidelines
- Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations)
- Follow up with customers to ensure their technical issues are resolved
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share it with our Product, Sales and Marketing team
- High level of knowledge of the product and support of internal procedures
- Internal reference for the team for a specific product
- Able to lead meetings with internal stakeholders/cross country
- Able to manage support on more than 1 product
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Share feature requests and effective workarounds with team members
- Independent in leading meetings with clients / in the usage of the tools
**Requirements**:
What we need from you
- 2+ years of experience in Customer support
- Experience in using remote support tools (Zendesk..)
- Experience in digital/web environment
- Language spoken: Dutch (Flemish), French, good knowledge of English
- Excellent communication and problem-solving skills
- Multi-tasking abilities and patience when handling tough cases
Nice-to-haves
- Basic knowledge of SQL and JSON structures (XML/CSV formats)
- Knowledge of the automotive sector
- Knowledge of WordPress, Marketing e Google Analytics
- Knowledge of HTML and web standards
**Benefits**:
What we offer to our employees
- Good work / life balance
- An attractive salary package
- The opportunity to expand your knowledge and experience and to determine a career path based on your ambitions.
- You will be surrounded by open, driven and enthusiastic international team who are ready for each other
- A transparent, constructive and flexible company culture
- Autonomy, a broad range of tasks and room for initiative and ownership
- Training and guidance and experienced colleagues and by experts
- Access to Udemy
-
Customer Support Specialist
Il y a 2 mois
Antwerpen, Belgique inHouse Temps plein**Customer Support Specialist**: Complexe zorgtechnologie **Software** **inHouse** **Antwerpen** **Beschrijving**: Voor een **internationaal groeiende onderneming**, gespecialiseerd in de ontwikkeling van** zorgtechnologie**, zijn wij op zoek naar een **support / customer service analyst** om hun **in-house** team te **Antwerpen** te versterken. Deze...
-
Customer Support Specialist
il y a 5 jours
Antwerpen, Flandre, Belgique inHouse Temps plein**Customer Support Specialist**:Complexe zorgtechnologie**Software****inHouse****Antwerpen****Beschrijving**:Voor een **internationaal groeiende onderneming**, gespecialiseerd in de ontwikkeling van** zorgtechnologie**, zijn wij op zoek naar een **support / customer service analyst** om hun **in-house** team te **Antwerpen** te versterken.Deze...
-
Customer Support Specialist
il y a 6 jours
Antwerpen, Flandre, Belgique MotorK Temps pleinMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.We are on a fast and ambitious trajectory and serving 90% of the...
-
Product Support Specialist
il y a 1 semaine
Antwerpen, Belgique BOBST Temps pleinProduct Support Specialist (Benelux) BBN Bobst Benelux (Belgium) Bobst company, is working on the development and production of state-of-the-art digital printing machines for the label industry. Bobst is a global player in the printing market and in order to support our fast-growing company, we are looking for a professional and highly motivated Product...
-
Customs Specialist
Il y a 2 mois
Antwerpen, Belgique Manuport Logistics Temps pleinReady to set sail on a new adventure within the world of maritime logistics? Then look no further than leading logistics specialists Manuport Logistics (MPL), headquartered right in the Port of Antwerp! We always go the extra mile for our customers, delivering a unique blend of logistics services and tailored advice from our dedicated team.Our Fast Customs...
-
Customs Specialist
il y a 5 jours
Antwerpen, Flandre, Belgique Manuport Logistics Temps pleinReady to set sail on a new adventure within the world of maritime logistics? Then look no further than leading logistics specialists Manuport Logistics (MPL), headquartered right in the Port of Antwerp We always go the extra mile for our customers, delivering a unique blend of logistics services and tailored advice from our dedicated team.Our Fast Customs...
-
IT Support Specialist
Il y a 2 mois
Antwerpen, Belgique Kuehne+Nagel Temps pleinAre you passionate about providing top-notch IT support and training? Do you thrive in a fast-paced environment where you can utilize your technical skills to assist end users? We have an exciting opportunity for you! - ** Your Role **:As the IT Support Specialist, you are the face to the customer. Your main goal and priority is to provide support towards...
-
IT Support Specialist
Il y a 2 mois
Antwerpen, Belgique Kuehne+Nagel Temps pleinAre you passionate about providing top-notch IT support and training? Do you thrive in a fast-paced environment where you can utilize your technical skills to assist end users? We have an exciting opportunity for you! - ** Your Role **:As the IT Support Specialist, you are the face to the customer. Your main goal and priority is to provide support towards...
-
IT Support Specialist
il y a 2 semaines
Antwerpen, Belgique BCIC Swiss Limited Temps pleinBCIC Swiss GmBH is looking for On-site IT Support Specialist in Belgium. Now we need an On-site IT Support Specialist in (Oevel), Belgium for a Full-time with Long-term position. Company: Estee Lauder **Location**: Nijverheidsstraat 15, 2260 Oevel Position Responsibilities: a) Provide first/second level contact and problem resolution for customer...
-
IT Support Specialist
Il y a 2 mois
Antwerpen, Belgique Kuehne+Nagel Temps pleinAre you passionate about providing top-notch IT support and training? Do you thrive in a fast-paced environment where you can utilize your technical skills to assist end users? We have an exciting opportunity for you! - ** Your Role **:As the IT Support Specialist, you are the face to the customer. Your main goal and priority is to provide support towards...
-
Customer Care Specialist
il y a 4 jours
Antwerpen, Belgique Formitable Temps pleinAntwerp, Vlaams Gewest, Belgium DESCRIPTION Your opportunity You would be the essential ingredient that completes our recipe. As a Customer Care Specialist, your contribution add a unique touch to our global mix. Collaborating with the Customer Care team, you are responsible of our clients’ satisfaction when they need assistance with our...
-
Support Specialist
il y a 5 jours
Antwerpen, Flandre, Belgique beBee Professionals Temps pleinOffre d'emploi: Support Specialist chez beBee Professionals à AnversbeBee Professionals recherche un Support Specialist pour rejoindre son équipe à Anvers.Le candidat idéal devra avoir une expérience professionnelle dans le domaine du support informatique et une connaissance approfondie des systèmes d'exploitation Windows et Mac. Il devra également...
-
Customer Care Specialist
il y a 5 jours
Antwerpen, Flandre, Belgique Formitable Temps pleinAntwerp, Vlaams Gewest, BelgiumDESCRIPTIONYour opportunityYou would be the essential ingredient that completes our recipe. As a Customer Care Specialist, your contribution add a unique touch to our global mix. Collaborating with the Customer Care team, you are responsible of our clients' satisfaction when they need assistance with our product.Day-to-dayAs a...
-
IT Support Specialist
il y a 5 jours
Antwerpen, Flandre, Belgique BCIC Swiss Limited Temps pleinBCIC Swiss GmBH is looking for On-site IT Support Specialist in Belgium.Now we need an On-site IT Support Specialist in (Oevel), Belgium for a Full-time with Long-term position.Company:Estee LauderLocation:Nijverheidsstraat 15, 2260 OevelPosition Responsibilities:a) Provide first/second level contact and problem resolution for customer issues.b) Work with...
-
Technical Support Specialist
il y a 6 jours
Antwerpen, Flandre, Belgique Atlas Copco Airpower N.V. Temps pleinTechnical support specialist / expert - Oil free technologies / special gasses:Functional area: ServiceCountry: BelgiumCity: AntwerpCompany name: Atlas Copco Airpower NV- Date of posting:Nov 22, 2023Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable...
-
Customer Service
Il y a 2 mois
Antwerpen, Belgique EDMAC Europe N.V. Temps plein**Customer Service & Claims Specialist Edmac**: - Functional area: Customer Service- Country: Belgium- City: Antwerp- Company name: EDMAC Europe N.V.- Date of posting: Nov 13, 2023Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working...
-
Data Support Specialist
Il y a 2 mois
Antwerpen, Belgique Visser & Van Baars Temps plein**Vacature omschrijving**: Voor een internationale marktleider met vestiging in Antwerpen ben ik op zoek naar een Data Support Specialist. Dit bedrijf is bezig met een groot digitalisatieproject, waarin de site in Antwerpen het voortouw neemt binnen onderneming. Ben jij technisch sterk en heb je kennis van SQL?Hou jij je graag bezig met monitoring en...
-
Client Support Specialist
il y a 5 jours
Antwerpen, Flandre, Belgique beBee Professionals Temps pleinOffre d'emploi : Spécialiste du Support Client chez beBee Professionals à AnversbeBee Professionals recherche un Spécialiste du Support Client pour rejoindre son équipe à Anvers.Le candidat idéal devra avoir une excellente connaissance des technologies et des systèmes informatiques, ainsi qu'une bonne compréhension des processus et des procédures....
-
Data Support Specialist
il y a 5 jours
Antwerpen, Flandre, Belgique Visser & Van Baars Temps plein**Vacature omschrijving**:Voor een internationale marktleider met vestiging in Antwerpen ben ik op zoek naar een Data Support Specialist. Dit bedrijf is bezig met een groot digitalisatieproject, waarin de site in Antwerpen het voortouw neemt binnen onderneming.Ben jij technisch sterk en heb je kennis van SQL?Hou jij je graag bezig met monitoring en migratie...
-
Application Specialist COAG
il y a 5 jours
Antwerpen, Flandre, Belgique Werfen Temps pleinOverview Post Date April 19, Number WEBWW-- Job Function Sales Location Flanders, Belgium Country Belgium About the Position Scope: Responsible for the application support of reagents, analyzers, and related Data Management Systems. Job Summary: Responsible for instrument, reagents and middleware application configuration, training of the...
