Software Delivery Manager

Il y a 5 mois

Gent, Belgique team.blue Global Temps plein

**Company Overview**

We are a leading European online business services provider, dedicated to offering cutting-edge solutions to our diverse client base. With a strong focus on innovation and customer satisfaction, we are committed to expanding our product offerings and enhancing our market presence.

**Position Overview**

**Key Responsibilities**:

- Collaborate with internal stakeholders to understand resource requirements and priorities.
- Develop and define a resourcing plan and services offerings catalog while anticipating demand and ensuring swift response to internal stakeholder request.
- Develop and maintain a hiring pipeline to ensure timely recruitment and onboarding of new resources as needed.
- Track and report on resource utilisation, analysing data and providing suggestions for resource optimisation.
- Maintain resource management tools, systems and processes to enhance visibility, transparency and efficiency.
- Closely collaborate with each Software Engineering lead in defining and monitoring delivery KPIs related to resource utilization and stakeholder satisfaction.
- Working closely with external service provider on improving delivery speed, quality and onboarding times.
- Collaborate with internal and external service provider to achieve strategic objectives and meeting stakeholder expectations.
- Collaborate with counterparts from the external service provider to establish a robust governance model.
- Oversee multiple delivery streams, conduct governance meetings and analyze project factors and gaps for successful outcomes.
- Define roles, responsibilities, and escalation procedures to ensure effective collaboration and project delivery.
- Act as the primary liaison between internal stakeholders and the external service provider.
- Facilitate communication and ensure that feedback is effectively communicated to the external service provider and acted upon.
- Strong understanding of project management principles.

**Qualifications**:

- At least 5 years of experience working in the software engineering organization of a product company using common Agile methods (Scrum, Kanban, XP).
- Proven experience in resource planning, allocation and optimisation principles and methodologies, preferably in the nearshoring context.
- Proven experience in project or resource management within the software development or IT industry with remote or geographically dispersed teams.
- Excellent analytical and problem-solving skills to assess resource demands and optimise resource allocation.
- Experience working in an outsourcing or vendor management environment is preferred.
- Has a results-oriented and proactive mindset, with a strong focus on customer satisfaction.
- Strong organisational and time management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
- A detail-oriented mindset to maintain accurate resource records and documentation.
- Strong communication and interpersonal skills, with the ability to effectively engage with internal stakeholders and external service provider.
- Self-motivated, flexible, multitasking, reliable to deliver on time, a quick-thinker, be able to work in a fast-paced, highly entrepreneurial work environment.

**Nice to have Skills and Qualifications**
- Previous experience in a similar position within a software delivery company(outsourcing) is a plus.
- Strong financial acumen and ability to analyse resource-related costs and budgets.

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