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Customer Support Representative B2C
il y a 4 semaines
Our cities are changing. The shift towards sustainable mobility coupled with an ever increasing density is shaping the new urban landscape. Key challenges are arising such as:
- How can we free-up space in our streets and give it back to pedestrians and cyclists without ignoring the impact on drivers?
- How can we enable the electrification of vehicles with the suitable charging infrastructure?
- Where should all the bicycles, cargo bikes, and scooters go at the end of the ride?
BePark aims to provide a better mobility experience to this generation and the next. In short, we hunt for unused private parkings and open them to the crowd for various uses: car park (keeping cars off-street), bicycles, EV charging, Last-mile delivery...
Our goal is ultimately to generate a network of mobility hubs throughout cities in France, Belgium and Luxembourg.
Today we are a team of 35 delivering mobility services across 500 parking lots for our community of 16k active users. Let's grow this network together
**Key responsibilities**:
The main purpose of the job is to increase customer satisfaction by keeping our customers/users happy.
As a customer service representative, your main missions are:
- Investigate and understand the needs of B2C prospects and provide the most appropriate solution to their parking problem
- Track sales opportunities until purchase completion
- Answer to customer requests in a timely and accurate manner
- Collect customer feedback and share it internally on a recurring basis.
**Requirements**:
About you
- You are fluent in French and English (mandatory), Dutch is a plus
- You are customer-oriented and strong communication skills
- You are able to multitask prioritize and manage your time efficiently
- You are a team player, capable to work autonomously
- You are able to work in a fast-paced environment and share innovative ideas to improve the way of working
- You will be able to provide an internship agreement via your school/university
**Benefits**
- Work with top-tier tools (CRM, Automated prospection, Project Management tools)
- Build/Develop a deep knowledge of Mobility and Real Estate sectors
- Be a part of a young, innovative and fast growing SMEWhat Else
