Service Desk Agent

il y a 5 heures

Brussels, Belgique Serco Europe Temps plein

Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service
- To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring an **Service Desk Agent** for our prestigious partner DIGIT TM (DG Informatics) **in Brussels**. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

**We look forward to meeting you Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.**

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do

Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you

As **Service Desk Agent** you will be responsible for:

- Technical support line 2 (mainly in Oracle) regarding the use of information systems;
- Release notes of the information systems;
- High level testing of the information systems (service to developer teams);
- Maintenance of the Knowledge Database.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

**LEVEL OF EDUCATION**
- Bachelor degree of 3 years.

**KNOWLEDGE AND SKILLS**
- The Following skills and knowledge are required for the performance of the above listed tasks:_
- Good IT skills in particular Oracle SQL and PL/SQL and basic Unix
- Excellent communication / writing skills.
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.
- Ability to participate in multi-lingual meetings.
- Able to cope with the needs of multi-language site deployment.
- Knowledge in end user assistance or support of information systems
- Good knowledge of ITIL
- Knowledge of wiki, collaborative sites and social networks
- Good reporting skills
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in a team;
- Ability to participate in multilingual meetings; good communication skills;
- Ability to work in multi-cultural environment, on multiple large projects;
- Excellent Team Player
- Ability to understand, speak and write French and English (B2 level for both) is needed;

**SPECIFIC EXPERTISE**
- Knowledge of Oracle SQL and/or PL/SQL (min. 3 years of experience)**Important**

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

**_Data Protection:_**
- When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request._
- You may submit a written request revoking your consent to this agreement at any time._

About The Company
**Why should you join Serco ?**

At Serco not only is the nature of the work we do important, everyone has an important role to play.
- Meaningful and vital work_ - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
- A world of opportunity_ - You’ll be wholeheartedly supported with development and career progression
- Great people_ - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

**What we offer**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60,000 people responsible

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