Customer Success Enablement Manager
il y a 2 semaines
**Your mission**:
We are seeking a highly motivated and inspiring Customer Support Enablement Specialist to join Intigriti’s Revenue Enablement Team as we continue to grow. You will play a pivotal role in contributing to the growth and success of Customer Success team, ultimately having an impact on our customers experience and satisfaction. You will be responsible for building and managing end-to-end CS programs and initiatives.
**What you’ll be doing**:
- Deliver, manage, and scale the initial onboarding for new Customer Success Teams.
- Collaborate with the CS leadership team to define and prioritise enablement needs and objectives.
- Collaborate frequently with the Operations Manager to roll out new processes to the wider CS team.
- Collaborate with the wider enablement team to align on processes and structures (Kick Offs, QBRs, Deal Reviews, etc.), providing the best experience to the entire GTM org.
- Develop and deliver training programmes for CS team members to enhance their product knowledge, customer engagement skills, and overall effectiveness.
- Create engaging and interactive learning materials, including training modules, videos, presentations, and job aids.
- Conduct regular training sessions, workshops, and webinars for new and existing CS team members.
- Assess the effectiveness of enablement programmes through feedback, metrics, and performance evaluations.
- Identify knowledge gaps and proactively address them through targeted enablement initiatives.
- Develop and maintain a comprehensive library of training resources, including documentation, FAQs, and best practices.
- Work with the wider enablement team to develop certification programmes.
- Collaborate with ops to develop and implement plans for tool adoption to drive success and ensure teams achieve targets.
- Stay updated on the latest trends, tools, and methodologies in customer success and enablement.
**What you’ll bring**:
- Experience working in a Customer Success role, demonstrating an understanding of the customer journey.
- Demonstrates effective decision-making and problem-solving skills when brought in to partner on solutions.
- Understanding of basic analysis motions when taking on an enablement program.
- Exceptional interpersonal skills, enabling you to build strong relationships and influence others to drive successful outcomes while effectively prioritizing tasks.
- Excellent communication skills, including the ability to simplify complex problems, recommend solutions, and present them to senior stakeholders.
- Ability to manage projects from concept to completion and facilitate meetings.
- Experience working at a hyper-growth SaaS company is a plus.
**What is in it for you?**:
- Competitive salary
- 40-hour work week
- ️ 20 days of annual leave + 12 ADV days
✈️ 1-month work abroad
- Flex Income Plan (Cafetariaplan)
- Mobility budget
- Top-notch hospitality and group insurance
- ️ Meal & Eco vouchers
- Company car and fuel card
- Hybrid working model
- ️ Initial home office budget
✍ Great training and yearly learning budget
- Social activities and team outings
✨ Referral bonus
❓ Employee Assistance Program
- Great hardware and access to the best tools to be successful in your role
- ️ Mobile subscription contribution
**Why join us?**:
Here are some great benefits of joining our team:
- ** Cybersecurity is a great place to be** The security industry is fast-paced and continues to grow even during times of economic uncertainty.
- We provide a **clear career path** and learning budget to help set you up for success.
- Join a company that’s making a real impact. In addition to our **sustainability** goals, we empower ethical hackers from all backgrounds to earn a living.
- Be yourself Our **international team** celebrates individuality and places a strong focus on diversity and inclusion.
- We are the proud winners of the** Deloitte Rising Star award** in 2020 and the **Deloitte Fast 50 award** in 2021.
- We’re backed by top investors who are enabling us to **grow internationally.**
**About us**:
Intigriti is a rapidly expanding cybersecurity company specializing in
**crowdsourced security services** to help organizations protect themselves from cybercrime.
Our industry-leading
**bug bounty** platform enables companies to tap into our global community of 70,000 ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.
More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue, our complementary
**security testing services** have been designed to help companies of all sizes keep their digital assets secure.
Founded in 2016, Intigriti now has a global team of 100+ employees spread across
**Belgium**, the
**United Kingdom**, the
**Netherlands**, and
**South Africa**. And with t
-
Customer Success Manager
il y a 3 semaines
Berchem, Belgique intigriti Temps plein**Your mission**: We are looking for a Customer Success Manager to join our team and ensure the success and satisfaction of our customers. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their...
-
Customer Success Manager
il y a 2 semaines
Berchem, Belgique intigriti Temps plein**Your mission**: We are looking for a Customer Success Manager to join our team and ensure the success and satisfaction of our customers. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their...
-
Customer Success Manager
il y a 2 heures
Berchem, Belgique intigriti Temps plein**Your mission**: As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services. The ideal...
-
Customer Success Operations Manager
il y a 2 semaines
Berchem, Belgique intigriti Temps plein**Your mission**: As the Customer Success Operations Manager, you will play a crucial role in driving operational excellence and efficiency within our customer success team. You will be responsible for overseeing and optimizing our customer success processes, systems, and data to ensure the delivery of exceptional customer experiences and drive customer...
-
Customer Success Team Lead
il y a 2 semaines
Berchem, Belgique intigriti Temps plein**Your mission**: As the Customer Success Team Lead you will play a pivotal role in driving the success and satisfaction of our valued customers and be responsible for leading/growing/coaching a team of 5+ Customer Success Managers ensuring they deliver exceptional service and support to our clients. Your expertise in customer success, leadership, and...
-
Senior customer success
il y a 3 semaines
Berchem-Sainte-Agathe, Région de Bruxelles, Belgique Clevergig Temps pleinThe atmosphere at Beeple is relaxed. We love enthusiastic people who believe in digitalization and innovation. We also believe in flexibility and freedom. Our team is young, dedicated, and highly ambitious. We have a group of talented people who focus on creating customer value and closing deals - and we have a lot of fun in the process. Our processes are...
-
Technical Success Team Lead
il y a 2 semaines
Berchem, Belgique intigriti Temps plein**Your mission**: As the Technical Success Team Lead, you will play a critical role in leading and growing our Technical Success team to ensure the successful adoption and utilization of our product by our valued customers. You will be responsible for driving technical success, enhancing team performance, and contributing to the overall growth and success of...
-
Product Manager
il y a 2 heures
Berchem, Belgique intigriti Temps plein**Your mission**: As a **Product Manager** at Intigriti, you play a crucial role in driving the success of our product. You'll have an end-to-end responsibility throughout the entire product lifecycle. As our **Product Manager** **you will lead by example, have exceptional understanding of our customers and develop a unique user experience to delight users...
-
Senior Product Manager
il y a 2 heures
Berchem, Belgique intigriti Temps plein**Your mission**: As a **Senior** **Product Manager** at Intigriti, you play a crucial role in driving the success of our product. You'll have an end-to-end responsibility throughout the entire product lifecycle. As our **Senior** Product Manager** **you will lead by example, have exceptional understanding of our customers and develop a unique user...
-
Community Manager
il y a 2 semaines
Berchem, Belgique intigriti Temps plein**Your mission**: As our Community Manager you will drive the sustainable expansion of a community while fostering meaningful engagement and satisfaction among its members. This requires a combination of strategic thinking, creativity, analytical skills, and a deep understanding of the target audience and community dynamics. Here at Intigriti having an...
-
Program Manager
il y a 2 semaines
Berchem, Belgique intigriti Temps plein**Your mission**: As our Program Manager, you will be key in helping us to provide technical knowledge to our Success team and by extension, to our customers. As the Program Manager, you will be working closely with our Customer Success Managers to provide them with technical advice and support. You will also help our customers understand security...
-
Settlements Manager
Il y a 59 minutes
Berchem, Belgique Centrica Temps pleinCentrica Business Solutions (CBS) is a leader in the decentralized energy market, active in the United Kingdom, Europe, North America, and Japan. With price predictability a thing of the past, and supply volatility and new energy technologies taking over, we are using our energy expertise to help our customers become environmentally friendly and economically...
-
Customer Care Coordinator
il y a 2 semaines
Berchem, Belgique Ocean Network Express Temps plein**Job Purpose & Primary Job Responsibilities** As Customer Care Coordinator - Key Acccounts you are responsible for providing frontline responses to queries and requests from Key Account clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other...
-
Business Developer North Netherlands W/m
il y a 2 semaines
Berchem, Belgique SHOPOPOP - Belgium Temps plein**The company** Who are we? Shopopop is a delivery service that enables private individuals to make home deliveries on neighborhood can reserve and perform for a small fee. That way everyone can optimize daily routes and contribute to one less car on the road. **Job description** Who are we looking for? For a few months Shopopop has been expanding in...
-
Customer Service Manager
il y a 2 semaines
Berchem, Belgique Group S Temps pleinBeschrijving **CUSTOMER SERVICE MANAGER** **Qui est AAPI ?** AAPI est une entreprise de logiciels dont la mission, la vision et la stratégie sont claires. Nous transformons numériquement le secteur de l'hôtellerie et de la restauration et la façon dont les entreprises gèrent leurs ressources humaines. - AAPI dispose d'un tableau de bord à 360° qui...
-
Key Account Manager Gloves
il y a 2 semaines
Berchem, Belgique Mölnlycke Temps plein**Are you passionate about making life better for patients worldwide?** If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare - from the hospital to the home. We’re looking for a Key Account/ Business Development Manager Gloves M/F for...
-
Key Account Manager Gloves
il y a 2 semaines
Berchem, Belgique Mölnlycke Healthcare Temps plein**Are you passionate about making life better for patients worldwide?** If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare - from the hospital to the home. We’re looking for a Key Account/ Business Development Manager Gloves M/F for...
-
Customer Care Coordinator
il y a 2 semaines
Berchem, Belgique Ocean Network Express Temps plein**Job Purpose & Primary Job Responsibilities** As Customer Care Coordinator - Key Acccounts you are responsible for providing frontline responses to queries and requests from Key Account clients. You take care of a consistently high service-level by providing prompt resolutions for service issues that are brought to you through Service Cloud or other...
-
Customer Service Manager
il y a 2 semaines
Berchem, Belgique Groep S Temps pleinDescription **CUSTOMER SERVICE MANAGER** **Qui est AAPI ?** AAPI est une entreprise de logiciels dont la mission, la vision et la stratégie sont claires. Nous transformons numériquement le secteur de l'hôtellerie et de la restauration et la façon dont les entreprises gèrent leurs ressources humaines. AAPI dispose d'un tableau de bord à 360° qui se...
-
Manager Customer Service
il y a 4 semaines
Berchem, Belgique wijkopenautos.be Temps pleinCompany Description **Wat doe jij als manager customer service bij AUTO1 Group?** **Bedrijfsomschrijving** Of jij nu een Volkswagen Polo te koop hebt staan of een Mercedes G-Klasse - wij kopen elke auto! Wijkopenautos.be, onderdeel van AUTO1 Group, taxeert voertuigen online en biedt een marktconforme prijs. Niet alleen de auto, maar ook de klant is...
