Guest Experience Supervisor

il y a 4 semaines


Brussels, Belgique Hotel Co 51 Temps plein

Reporting to the Hotel Manager, the Guest Experience Supervisor will oversee the running of key functions in the hotel.

**Main tasks and responsibilities**
- You are a real ambassador for the hotel and you support various departments (Front Office, F&B) during busy moments;
- You work proactively and try to handle various matters as well as possible. Among other things, you will be dealing with complaint handling or solving various problems.
- Quality control of the rooms.
- Responding to online guest feedback;
- Analyse guest feedback, determine points for improvement and implement accordingly;
- Guaranteeing safety through security rounds through the hotel;
- Representing the management team in their absence;
- Is Enthusiastic
- Is Service minded and your focused on the guest experience.
- Has an eye for details
- Is a team player
- Is creative in handling and resolving our guest feedback
- Has great energy and you are a people person
- Is flexible and positive
- Has experience working in operational departments within a hotel before (ideally some FO or F&B experience)
- Is good with technology
- Is not bothered by a little bit of stress and pressure

**Benefits for you**
- Attractive location in the heart of Brussels
- Attractive salary based on experience
- 100% reimbursement for public transport
- Hospitalisation insurance by KBC
- Personal and family discounts in our hotels, worldwide in all 9000+ Marriott hotels.

**About Hotel Co 51**

**About Courtyard by Marriott**

**About Marriott International**
Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 9,000 properties under 32 leading brands spanning 141 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy, its highly-awarded travel program.


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