Guest Experience Manager
il y a 21 heures
**The Standard Brussels**:
**Guest Experience Manager (GEM)**:
Opening in early 2025, The Standard, Brussels marks the hotel brand’s third outpost in Europe. Set in the city’s Northern Quarter, The Standard, Brussels brings the brand’s design, culture and activation-driven philosophy to Belgium.
With 180 guestrooms (plus 20 residences), the modern, new-build project features many stages for The Standard’s renowned day
- and nightlife. A ground-floor greenhouse welcomes guests and locals into the lobby lounge, restaurant, and terrace. Upstairs, The Rooftop features its own restaurant, bar and garden—set to become a neighbourhood destination. Throughout the building, additional public and private event spaces are platforms for happenings.
The Standard, Brussels will welcome a new set of creative, dynamic guests into the brand ethos. In Brussels, The Standard’s signature mix of playful, sophisticated, unexpected hospitality finds roots and resonances in local culture. The simple premise behind The Standard is that it is anything but. Founded in 1999, the goals of every Standard are to up the aesthetic stakes and defy convention while attending to every detail, embracing our local communities, providing a welcoming and inclusive environment for our teams and, of course, delivering a smashing good time for our guests.
We are defined by our richness of personality, diversity of background and lifestyle and are now looking for a **Guest Experience Manager (GEM)** who will embody our ‘Anything but Standard’ ethos as we commence our pre-opening period.
**Your role**
As our **Guest Experience Manager (GEM)**, you will oversee an exceptional Guest Experience team (Concierge, Bell & Door) in their day-to-day operations from pre-arrival (conducting pre-arrival checks, identifying VIPs and arranging amenities) through to post-departure (overseeing and responding to online reviews). You will also support our Front Desk team to provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services.
You’ll meet all of key groups and VIP guests (in particular those from the music, entertainment and fashion industries), coordinate services and follow-up with other Heads of Departments to ensure delivery of exceptional guest service. You’ll also personally handle some of our key accounts or regular VIP guests each time they stay with us, where your mission is to delight and surprise our guests to create the ultimate guest experience in Brussels, that is Anything but Standard.
You will be responsible for coordinating a range of bespoke services to select VIP guests from pre-arrival and transfer arrangements, itinerary services throughout the guests stay to post departure. You’ll oversee our concierge team who will take care of any tickets, restaurant bookings or other arrangements.
During the pre-opening period you will be responsible for curating the guest journey and operating procedures for the Guest Experience team. You will also be responsible for the recruitment of our Guest Experience team, creating our pre-opening training plans for the team, and supporting the Front Office Manager with other Rooms related pre-opening projects to ensure that the hotel opening runs to schedule, pre-opening budgets are managed and most importantly that everyone knows that The Standard, is coming to Brussels
This is not a ‘Standard’ Guest Experience Manager role, as you'll be the go-to person for information about hotel services and be in know about all the ‘happenings’ and what’s going on in Brussel. So, being enthusiastic, upbeat, and friendly is a must With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.
**Do you have what it takes to be our Guest Experience Manager (GEM) at The Standard, Brussels...**
A minimum of **3+ years’ experience** as a **Guest Experience Manager, Guest Relations Manager** or **Head Concierge** gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in Brussels is essential for this role
In addition to this you may also have
- A sold understanding of all Hotel and Front Office operations and the creation of operating procedures (in particular VIPs)
- Have your finger on the pulse of what’s new and happening in Brussels Culture, from Dining out, nightlife, the arts and city events
- Ideally have pre-opening Hotel Experience with strong project management skills
- Previous experience of implementing a PMS (ideally Opera) and managing guest profiles
- A solid understanding of the Brussels Hotel market, local business requirements and understanding of the local labour market
- A background in a large Hotel +200 bedrooms
- Have previously led and managed a large team
- Experience across a range of senior management disciplines, with exceptional attention to detail and the ability to work on multiple projects simultane
-
Operations Guest Experience Manager
Il y a 2 mois
Brussels, Belgique Merlin Entertainments Temps pleinWhat you'll bring to the team: Are you looking for an experienced **Operations - Guest Experience Manager** job that’s full of FUN at LEGO Discovery Centre Brussels? Working here is as unique as our guest experience team - fizzing with fun and passion, a vital ingredient in the guest experience. Therefore, we’re looking for a customer focused Guest...
-
Guest Experience Expert
Il y a 7 mois
Brussels, Belgique NH Hotel Group Temps pleinPour le **nhow Brussels**, nous recherchons un **Guest Experience Expert (Guest Relations Manager)** expérimenté, intelligent, ingénieux et innovant (et bien sûr incroyable) qui est prêt à jouer un rôle clé au sein d'une organisation dynamique et en pleine croissance. L'heureux élu jouera un rôle stratégique dans les expériences des invités sur...
-
Guest Experience Expert
Il y a 2 mois
Brussels, Belgique Marriott International, Inc Temps plein**Additional Information** **Job Number**24190358 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium, 1930 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** **Welcome to our family** As a world-class leader in the travel...
-
Guest Experience Expert
Il y a 2 mois
Brussels, Belgique Marriott International, Inc Temps plein**Additional Information** **Job Number**24190358 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium, 1930 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Notre travail ne se limite pas à offrir à nos clients un enregistrement et...
-
Developer Full Stack Js
il y a 4 jours
Brussels, Belgique Little Guest Temps plein**Developer Full Stack JS** **Description du poste** En tant que Developer Full Stack JS vous contribuez directement à notre fabuleuse croissance. Au sein du département IT vous avez la responsabilité d’une mission essentielle à la réussite de Little Guest, scale-up en pleine expansion. Vous rapportez à l’IT Manager et vous travaillez toujours...
-
Guest Relations Manager
il y a 20 heures
Brussels, Belgique Smartflats Temps pleinFull-time- WHAT WILL YOU DO ?You will be dedicated to ensuring a thorough pleasant and reliable guest experience, as it is our core business and we focus on - CONCRETELY, YOU WILL: - Ensure the best and as smooth possible experience for our guests from the information request for a booking to the end of its stay. - With the marketing Team, define the full...
-
Guest Experience Expert
Il y a 2 mois
Brussels, Belgique Marriott International, Inc Temps plein**Additional Information** **Job Number**24190358 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium, 1930 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International jest pracodawcą zapewniającym równe szanse....
-
Guest Service Agent
il y a 7 jours
Brussels, Belgique Marriott International, Inc Temps plein**Job Number** 22161177 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations,...
-
Guest Relations Manager
Il y a 7 mois
Brussels, Belgique Smartflats Temps pleinAssist guests before, during and after their stay - Develop a thorough knowledge of the apartments and services - Monitor guests reviews and follow up for maintaining and improving ratings - Take and manage reservations, and promote extra services - Liaise closely with the Housekeeping Team, and monitor special requests and needs - Coordinate with the Call...
-
Guest Service Agent Night
il y a 3 semaines
Brussels, Belgique Marriott International, Inc Temps plein**Additional Information**Guest Service Agent Night **Job Number**24215215 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium, 1930 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins by confirming...
-
Guest Service Agent Night
Il y a 4 mois
Brussels, Belgique VENDOM COMPANY Temps pleinOur future Guest Service Agent Night will ensure the smooth check in and checkout of guests and to maintain and exceed the Hotel standards. Report any comments, VIP arrivals or departures and other issues as they occur throughout the day to the Front Office Manager, Assistant Front Office Manager and Front Office Supervisor. To ensure that the standards of...
-
Guest Relations Manager Nh Collection Brussels
Il y a 2 mois
Brussels, Belgique NH Hotels Temps pleinAs **Guest Relations Manager **you strive to make every guest "Feel the Extraordianary". In this position, providing an excellent service experience for every guest is central, whereby personal contact with hotel guests is essential. You will work closely with all departments in the hotel. Moreover, you help develop an extensive program for VIP guests, where...
-
Guest Relations Manager Nh Collection Brussels
Il y a 7 mois
Brussels, Belgique NH Hotel Group Temps pleinAs **Guest Relations Manager** you strive to make every guest "Feel the Extraordianary". In this position, providing an excellent service experience for every guest is central, whereby personal contact with hotel guests is essential. You will work closely with all departments in the hotel. Moreover, you help develop an extensive program for VIP guests, where...
-
Order Management Specialist
il y a 4 jours
Brussels, Belgique Little Guest Temps plein**Description du poste** En tant que Order Management Specialist, vous contribuez directement à notre fabuleuse croissance. Au sein du département Finance, vous avez la responsabilité d’une mission à la réussite de Little Guest, scale-up en pleine expansion, vous serez un véritable lien entre la société, les hôtels partenaires et les clients....
-
Guest Service Agent Day
Il y a 7 mois
Brussels, Belgique Marriott International, Inc Temps plein**Job Number** 24051161 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations,...
-
Guest Service Agent Night
Il y a 7 mois
Brussels, Belgique Marriott International, Inc Temps plein**Job Number** 24093197 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **DESCRIPTION OF POSITION**: The Guest Service Agent Night will...
-
Guest Service Agent Night
Il y a 7 mois
Brussels, Belgique Marriott International, Inc Temps plein**Job Number** 23134966 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Brussels Airport Hotel, Brussels National Airport, Brussels, Brussel, Belgium VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management DESCRIPTION OF POSITION: The Guest Service Agent Night will check-in...
-
Stage en Guest Relations
Il y a 7 mois
Brussels, Belgique Smartflats Temps pleinYOU WILL... Assist guests before, during and after their stay Develop a thorough knowledge of the apartments and services Monitor guests reviews and follow up for maintaining and improving ratings Take and manage reservations, and promote extra services Liaise closely with the Housekeeping Team, and monitor special requests and needs Coordinate with...
-
Intern Guest Relation
il y a 3 semaines
Brussels, Belgique NH Hotels Temps plein**What will we offer you?** - A compensation of € 750 gross per month for all your hard work. - Free online & offline training organized by our own University. - Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. - Team building...
-
Guest Service Agent
Il y a 4 mois
Brussels, Belgique Pandox Belgium Temps pleinWelcome to **Hilton Brussels Grand Place**, a place where elegance meets conviviality, and innovation blends with tradition. In the heart of Brussels, our iconic hotel embodies the spirit of the city: dynamic, cosmopolitan, and full of surprises. Our team is our greatest pride; a group of dedicated professionals driven by a passion for hospitality and the...
