Guest Relations Manager

Il y a 7 mois


Brussels, Belgique Smartflats Temps plein

Assist guests before, during and after their stay
- Develop a thorough knowledge of the apartments and services
- Monitor guests reviews and follow up for maintaining and improving ratings
- Take and manage reservations, and promote extra services
- Liaise closely with the Housekeeping Team, and monitor special requests and needs
- Coordinate with the Call Centre Team
- Follow up on payments
- Draft concise and clear notes for the Maintenance Team
- Use reporting and monitoring tools with a view to improve operations efficiency
- Ensure the telephone standby

**Benefits**:

- Company computer

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- 1000 Brussels: Reliably commute or planning to relocate before starting work (required)

Work Location: In person


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