German Speaker Digital Care Service Advisor
il y a 3 semaines
Poste
**About Us**: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.
Missions
- Assess all incoming repairs and determine if the product is repairable, using the dedicated system and instructions.
- Handling, with the expected level of quality, a range of contacts with clients including (but not limited to): payment collection, quotation, customer service issues, etc.
- Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations by adhering to the Quality Customer Service Standards, Louis Vuitton Etiquette, and Louis Vuitton Selling Ceremony.
- Troubleshoot, analyse, and research all issues or problems with related repairs, sometimes requiring research to be conducted with the repair centre.
- Communicate with Product Assessment, Logistics and Client Services team to report feedback on received shipments and to ensure that performance results and/or issues are properly relayed to the clients.
- Stay up to date on all products, company, departmental information/initiatives while being proactive in identifying areas of improvement for the Client Care.
Profil
- Exceptional Client Centric mindset
- **Excellent verbal and written communication skills in German.**:
- Ability to learn quickly and maintain high performance level in a fast-paced environment.
- Excellent organization skills; effective time-management skills
- Be proactive, solution and detailed-oriented.
- Work both independently and as part of a team.
- Exceptional interpersonal skills: ability to interact with all levels of employees within the organisation.
- Ability to handle multiple tasks simultaneously.
- Self-starter: ability to work with mínimal supervision.
- Punctuality and schedule flexibility are essential.
**Competencies required**:customer focus, integrity and trust, composure, priority setting, dealing with ambiguity, functional/technical skills, written communications, timely decision quality and problem solving.
Informations complémentaires
Discover the vibrant work culture at LVSE Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive
- At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future._
Etapes de recrutement
Compétences à développer
Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.
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