Business Analyst Customer Operations
Il y a 7 mois
At Telenet, **we work with a lot of companies and suppliers who help us guarantee the daily service to our customers and realize our ambitious plans **. We strive for strong relationships with our suppliers that often develop into lasting partnerships. Within the domain of Customer operations, we do this for Contact centers and External Retail, among others. The Customer Operations Steering Tribe is looking for a **Business Analyst **to help make a difference in this landscape.
In this position **you will take the lead **to form a bridge between the internal Business Owners and Telenets partners. You will therefore build a **strong network and trust relationship with both internal and external stakeholders.**
- You **help define the framework **within which our the company works, builds relationships, maintains suppliers and oversees. You do this at an operational level as well as at a tactical and strategic level.
- You actively collaborate with colleagues to evaluate and shape the **collaboration model and contract with our partners **.
- In this role you **lend central support **for the Customer Operations domain. Your role is to provide stakeholders with advice, active insights and support on key issues.
- You will ensure a **correct, data-driven evaluation **of defined collaborations with suppliers and partners and provide accurate overviews of our portfolio of suppliers and partners.
- You will consolidate this information in various dimensions and use these insights to provide **active advice **, scenarios and options for decision-making and strategic projections.
- You have a **strong analytical skill **with a solution-oriented approach and can identify the impact of "change" on the business organization and on the customer experience.
**What do we have to offer?**
- As a company, we invest in you, fully customized to your work context and specific needs. What can you expect from us?
- A company with a strong culture where **entrepreneurship, initiative and empowerment **are highly valued and where you are encouraged to grow.
- A competitive salary with an attractive benefits package, bonuses and a flexible income plan.
- A **hybrid work environment **in which you can work remotely up to 3 days a week.
- Collaborate with **passionate colleagues **who speak up and always support each other.
**Our ideal Business Analyst Customer Operations**
... has the ability to truly understand the needs within the customer operations domain and translate this into the right actions and operational structures, to ensure we build lasting partnerships...
- acts at the experience level of a bachelor's or master's degree
- You are communicative and a true relationship builder
- You are a good listener and have persuasive skills, able to build consensus and support for the chosen solution.
- You have strong analytical skills.
- You have partner management experience and knowledge of the telecom industry.
- has excellent multilingual communication skills in Dutch and English.
- must have a healthy balance between a broad business perspective and hands-on pragmatism.
- is proficient in various data, reporting, office and ERP tools, such as PowerPoint and Excel. Experience or knowledge of Qlik is a plus.
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