Meetings and Events Operations Supervisor
il y a 1 mois
A Meeting and Events Operations Supervisor is responsible for supervising meetings and events operations to deliver an excellent Guest and Member experience while assisting with meeting department targets.
**What will I be doing?**
A Meetings and Events Operations Supervisor, reporting to the Manager, will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Supervise Meetings and Events operations
- Communicate and delegate in line with daily function sheets
- Able to work in all areas of Meetings and Events including Bar, Restaurant, and Room Service
- Welcome guests in a polite and friendly manner
- Follow cash handling procedures
- Manage guest queries in a timely and efficient manner
- Ensure cleanliness of work areas
- Plan, organise and control the daily operations
- Ensure compliance of brand standards
- Try to strive with achieving targets set
- Assist the Manager with training and developing the team
- Assist with annual and mid-year appraisals with team members under your responsibility
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws
- Comply with Environmental, Social and Governance (ESG) hotel targets
- Assist other departments wherever necessary and maintain good working relationships
**What are we looking for?**
A Meetings and Events Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous Meetings and Events experience
- Committed to delivering high levels of customer service
- Positive attitude and hands-on mentality
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in the hotel industry and supervisory position
- Willingness to develop team members and self
- Dutch and English language, French is an asset
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
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