Enterprise Service Manager

il y a 6 jours


Zaventem, Belgique Devoteam Belgium Temps plein

Company Description

Devoteam is a leading consulting firm focused on digital strategy, platform technologies, cybersecurity and business transformation. We are partner of the year of the five cloud leaders: Microsoft, AWS, Google, ServiceNow and Salesforce. We strive for businesses to turn their challenges into value and help them seize their true potential. Focus on continuous improvement is key. With cybersecurity as a mindset and a user-centric approach, our team supports your entire corporation.

With creative tech, we reach for a better change. Inspired people have the power to transform the world around them. Devoteam stands for innovation, agility and growth. We are a place of work where both customers and employees can have a limitless future. Present in 18 countries with 8000 colleagues around the world, we can count on 350 highly skilled professionals in Belgium.

**Job Description**:
As Service Manager, you lead a company’s service department to manage customer interactions. Your primary duties include overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships.

**Your role**
- As a Service Manager, you will be responsible for delivery to one or more customers.
- Advising clients in managing the business changes required within the client's organization.
- You act as the central contact for your own team and the customer's employees as a "trusted advisor".
- Leading business process definition, reengineering, improvement and gap analysis of current/future processes during workshops with key client sponsors and stakeholders.
- Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions detailing pros, cons and risks.
- Lead discussions and drive decisions related to customer processes.
- Understanding of implementation methodology, sales support process and tools including RFPs, pipeline tracking and scoping.
- Maintain and further develop the relevant knowledge in relation to certifications and current best practices.

**Qualifications**:
**Your profile**
- Proven expertise and relevant professional experience in the field of Enterprise Service Management.
- Expertise in project management as well as in process optimization, quality management and process modelling.
- Methods and professional certifications: ServiceNow certification is an advantage
- Team player and responsible as well as success-oriented way of working

Softskills:

- Team worker and good communicator
- Strong analytical skills
- Ability to think outside the box
- Good interpersonal skills
- Ability to work independently
- Sense of responsibility
- Able to rapidly learn and acquire knowledge
- Fluent in Dutch/French and a good knowledge of English

Additional Information
**What we offer**
- Work within a strong team of consultants.
- A fast-paced learning environment with the possibility to grow as a professional, and complete training to further improve your skills.
- You have an impact on the future growth of yourself and the team as we empower your own initiatives.
- An interesting salary package with additional benefits like a company car, smartphone...
- And last but not least. be part of Devoteam Digital Impulse family


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